ON CALL SUPPORT Clause Samples
POPULAR SAMPLE Copied 4 times
ON CALL SUPPORT. Services to be performed under this contract shall generally be performed during normal duty hours. However, many training events will be conducted during non-duty hours and on weekends across multiple time zones worldwide which may require work to be accomplished at times other than normal duty hours. The Contractor shall provide on-call support during non-duty hours when required to meet mission requirements.
ON CALL SUPPORT. The Employer shall maintain at least one (1) employee per region or office to provide on-call support by carrying a cell phone during non-business hours for employees to contact in the case of an emergency.
ON CALL SUPPORT. At least one supervisor from each office of the Employer shall be required to carry a cell phone during non-business hours. Employees will be able to contact this supervisor in cases such as, but not limited to, illness, client emergencies requiring extra hours, and any other situation in which an employee would need to speak with his/her supervisor.
ON CALL SUPPORT. The Contractor shall (1) provide a primary and an alternate technical representative who are familiar with Intelsat TTC&M operations and are accessible 24 hours per day. A technical representative shall (2) verbally respond to an Intelsat request within 20 minutes and be able to be on-site if requested by Intelsat within 1 hour
ON CALL SUPPORT
ON CALL SUPPORT. Unlimited technical phone support (Business hours) • Includes end-user support and system troubleshooting.
ON CALL SUPPORT. ICS shall maintain an on-call support line for answering Company questions, receiving requests for correction of errors and providing consulting services relative to the functionality and usage of the DataMart. The support line will be available from 8:30 a.m. – 5:00 p.m. (Central) except for Holidays.
ON CALL SUPPORT. Web based support system access is a service that enables End User or Company to submit an inquiry or report issues to the Supplier, as describe in Schedule 7. The language of communication is English.