---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold performance evaluation hearings during the term of this Renewal License. The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public. The Issuing Authority shall provide the Licensee with advance, written notice regarding compliance matters.
(b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation by the Issuing Authority, the License shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town subject to Section 13(1)(b). Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority.
(c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance, and send on (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office. If non-compliance is found which could result in a violation of any of the provisions of the Renewal License, the Licensee shall respond and propose a plan for implementing any changes or improvements necessary, pursuant to Section 11.1 below.
---PERFORMANCE EVALUATION HEARINGS. (a) The Licensee, if requested in writing by the Issuing Authority, shall attend a performance evaluation hearing by the Issuing Authority or its designee, once per year. All such evaluation Hearings shall be open to the public. The purpose of said evaluation hearing shall be to (i) review the Licensee’s compliance with the terms and conditions of this Renewal License and (ii) hear comments from the public.
(b) The Issuing Authority and/or its designees shall have the right to question the Licensee on any aspect of the Renewal License including, but not limited to, the maintenance and/or operation of the Cable Television System. During review and evaluation by the Issuing Authority, the License shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority.
(c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority shall issue a written report with respect to the Licensee’s compliance with this Renewal License, and send one (1) copy to the Licensee and file one (1) copy with the Town Clerk’s Office
(d) The Town or its designee shall notify Subscribers of all such performance evaluation hearings by periodic announcements on the PEG Access Channels.
---PERFORMANCE EVALUATION HEARINGS. Every year, within ninety days of the anniversary date of the execution of this Agreement, CCTV will take part in a public performance evaluation, in the form of a public hearing conducted by the Town’s Cable Advisory Committee. The process and conduct of this evaluation will be determined by the Town and communicated to CCTV within the first thirty days of the ninety day evaluation period. The purpose of said evaluation will be to determine whether CCTV is performing its responsibilities pursuant to the contractual agreement including, without limitation, public access programming, managing the annual payments for PEG Access, training residents and scheduling PEG Access channels. After the first performance evaluation, the frequency of said evaluations may be changed by the advance, mutual written agreement of the Town and the designated PEG Access provider.
---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority may hold a performance evaluation hearing every year within sixty (60) days of each anniversary of the Effective Date of this Renewal License. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance to the terms and conditions of this Renewal License, with emphasis on PEG Access Channels, facilities and support; customer service and Complaint response; Programming;
---PERFORMANCE EVALUATION HEARINGS. Every year, within ninety (90) days of the anniversary date of the execution of the PEG Access Agreement, the PEG Access Provider will take part in a public performance evaluation in the form of a public hearing conducted by the Selectmen and/or Cable Television Committee. The purpose of said evaluation will be to determine whether the PEG Access Provider is performing its responsibilities pursuant to the contractual agreement including, without limitation, public access programming, managing payments for PEG Access support and capital, training residents, and scheduling the PEG Access channels. The Town will determine the process and conduct of each evaluation, and will inform the PEG Access Provider of its intent at least 30 days in advance of each evaluation. After the first performance evaluation, the frequency of said evaluations may be changed by the advance, mutual written agreement of the Selectmen and the PEG Access Provider. Specific performance criteria may be made part of the Agreement.
---PERFORMANCE EVALUATION HEARINGS. The Issuing Authority may hold a performance evaluation hearing upon each anniversary of the Effective Date of this Renewal License. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to review, among other things, the Licensee's compliance to the terms and conditions of the Renewal License, to hear any comments, suggestions and/or complaints from the public, and to review the Licensee's Customer Response Cards pursuant to Section 13.6 and any Subscriber survey pursuant to Section 13.5. The Issuing Authority shall provide the Licensee with not less than thirty (30) days advance notice, by certified mail, of any hearing under this Section. Section 10.3---TECHNOLOGICAL DEVELOPMENTS MEETING On approximately the Fifth Anniversary date of the effective date of this License, upon request of the Issuing Authority, Licensee and the Issuing Authority shall meet to discuss technological developments in the cable television industry. The Licensee undertakes to give reasonable consideration to proposals initiated by the Issuing Authority following such review session.
---PERFORMANCE EVALUATION HEARINGS. The Issuing Authority may hold a performance evaluation hearing upon each anniversary of the Effective Date of this Renewal License. All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to review, among other things, the Licensee's compliance to the terms and conditions of the Renewal License, to hear any comments, suggestions and/or complaints from the public, and to review the Licensee's Customer Response Cards pursuant to Section 13.6 and any Subscriber survey pursuant to Section 13.5. The Issuing Authority shall provide the Licensee with not less than thirty (30) days advance notice, by certified mail, of any hearing under this Section. Section 10.3---TECHNOLOGICAL DEVELOPMENTS MEETING On approximately the Fifth Anniversary date of the effective date of this License, upon request of the Issuing Authority, Licensee and the Issuing Authority shall meet to discuss technological developments in the cable television industry. The Licensee undertakes to give reasonable consideration to proposals initiated by the Issuing Authority following such review session.
---PERFORMANCE EVALUATION HEARINGS. (a) The Issuing Authority or its designee may hold a performance evaluation hearing in each year of the Final License, conducted by the Issuing Authority and/or its designee(s). All such evaluation hearings shall be open to the public. The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance with the terms and conditions of the Final License, with emphasis on PEG Access/LO channels, facilities and support, customer service, complaint response and resolution, Programming, and the Institutional Network; (ii) review current technological developments in the cable television field; and (iii) hear comments, suggestions and/or complaints from the public.
(b) The Issuing Authority and its designees shall have the right to question the Licensee at any time during the term of the License on any aspect of the Final License including, but not limited to, the maintenance, operation and/or removal of the Cable Television System. During review and evaluation of the Issuing Authority, the Licensee shall fully cooperate with the Issuing Authority and/or its designee(s), and produce such documents or other materials relevant to such review and evaluation as are reasonably requested from the Town. Any Subscriber or other Person may submit comments during such review hearing, either orally or in writing, and such comments shall be duly considered by the Issuing Authority.
(c) Within sixty (60) days after the conclusion of such review hearing(s), the Issuing Authority and/or its designee(s) shall issue a written report with respect to the adequacy of Cable System performance and quality of Service, and send one (1) copy to the Licensee and file one (1) copy with the Town Clerk's Office and one (1) copy to the Massachusetts Cable Division. If inadequacies are found which result in a violation of any of the provisions of the Final License, the Licensee shall respond and propose a plan reflecting target dates for implementing any changes or improvements necessary, pursuant to Section 11.1 infra.
(d) The Licensee shall notify its Subscribers of all such performance evaluation hearings by periodic announcements on its Local Origination channel for twenty-four (24) hours with no fewer than three (3) announcements between the hours of seven (7) p.m. and nine (9) p.m., for five (5) consecutive days preceding each such hearing.
---PERFORMANCE EVALUATION HEARINGS. Every year, within ninety (90) days of the anniversary date of the execution of the PEG Access Agreement, the PEG Access Provider will take part in a public performance evaluation in the form of a public hearing conducted by the Selectmen and/or Cable Television Committee. The purpose of said evaluation will be to determine whether the PEG Access Provider is performing its responsibilities pursuant to the contractual agreement including, without limitation, public access programming, managing payments for PEG Access support and capital, training residents, and scheduling the PEG Access channels. The Town will determine the process and conduct of each evaluation, and will inform the PEG Access Provider of its intent at least 30 days in advance of each evaluation. After the first performance evaluation, the frequency of said evaluations may be changed by the advance, mutual written agreement of the Selectmen and the PEG Access Provider. Specific performance criteria may be made part of the Agreement.
