QUALITY AND RELIABILITY. The equipment is expected to perform in an efficient manner with a minimum of down time. Machines that require an excessive number of service calls are reported to the Department of General Services for review. If it is determined that a using agency’s system requires replacement, the contractor, after written notification from the agency, will replace the equipment without charge with an identical model or a machine with comparable features and capabilities. This policy shall apply to all systems leased or purchased under this contract, and is in effect for the duration of the contract. If a leased machine is replaced, a new lease term shall not commence but rather the Commonwealth is only responsible for the remaining payments in the unexpired term. If the cause of excessive service calls is determined an operator error, misuse, or abuse by the Commonwealth, the repair time and the associated travel time is not a factor in determining satisfactory machine performance.
QUALITY AND RELIABILITY. Our actions reflect the fact that the quality and reliability of our product is of paramount importance to us and our customers We use world class standards as the benchmark throughout our business activities. Action in response to known potential quality issues receives the highest priority. Quality is the responsibility of all employees, ie Plan [] do Ð check [] act.
QUALITY AND RELIABILITY. The equipment must perform in an efficient manner with a minimum of down time. If equipment requires five (5) service calls for any service issues within a 60-day rolling time period, the bidder will be required to report this to the Department of General Services for review. If the Department of General Services determines that a using agency’s system requires replacement, the bidder, after written notification from the agency, will replace the equipment without charge with an identical model or equipment with comparable features and capabilities. This policy shall apply to all equipment leased or purchased under this contract, and is in effect for the duration of the contract. If leased equipment is replaced, a new lease term shall not commence but rather the Commonwealth shall only be responsible for the remaining payments in the un-expired term. If the Department of General Services determines the cause of excessive service calls are due to operator error, misuse, or abuse, the calls will not be counted against the five (5) service call limit and will not be a factor in determining satisfactory machinery performance. If equipment is replaced due to performance issues the equipment will be covered under the standard warranty clause included in the Terms and Conditions.
QUALITY AND RELIABILITY. The copiers will be expected to perform in an efficient manner with a minimum of down time. Machines, which require an excessive number of service calls, will be reported to the Department of General Services for review. For the purpose of this bid, if a copier exceeds the manufacturer‘s stated MTBS by an average of more than one service call per month for a six-month period, it will be deemed to be performing with an excess number of service calls. If it is determined that a using agency‘s copier must be replaced, the contractor, after written notification from the agency, MUST replace the copier without charge with an identical model or a machine with comparable features and capabilities that is acceptable to the agency. This policy will apply to all copiers leased or purchased under the contract, and will be in effect for the duration of the contract. If a leased machine is replaced, a new lease term will not commence but rather the Commonwealth will only be responsible for the remaining payments in the unexpired term. If the contractor does not restore reliability to the required level within three months after notification by the agency, the Commonwealth will be permitted to acquire equipment from another contractor. The original vendor will not be permitted to assess removal charges and will be liable for any installation charges incurred by the agency when another contractor‘s equipment is installed. The original contractor will also be assessed liquidated damages of the difference between what the agency would have paid the original contractor and what the agency will pay another contractor for the duration of the lease or EQUIPMENT TRANSFERS ( LEASED EQUIPMENT): In the event of a transfer to another location the Commonwealth will pay removal and installation charges. The contractor will be responsible for preparation and will be reimbursed accordingly. All purchase option credits, present and future, on such equipment will remain in effect for use by the Agency receiving the equipment. BILLINGS : All xxxxxxxx and invoices for equipment and/or services are the sole responsibility of the contractor. Such xxxxxxxx MUST be issued by the contractor of record only on a calendar month basis beginning on the first day of the month and ending on the last day of the month. ELECTRICAL REQUIREMENTS : The Commonwealth will furnish suitable electrical current to operate equipment. All equipment MUST be UL approved. MSDS: Vendors MUST supply applicable Material ...
QUALITY AND RELIABILITY. 11.1 Seller acknowledges that Buyer expects that all Products delivered to Buyer shall be of an acceptable quality as measured at Buyer's incoming inspection.
11.2 Prior to commencing shipment of the Products to Buyer, Seller shall submit the Products to mutually agreed testing procedures developed in accordance with the Statement of Work.
11.3 Seller will be provided regular quality rating reports in accordance with Buyer's supplier management program and Buyer's procedures governing such program ("Buyer's Supplier Management Program"). Buyer's Supplier Management Program provides that if, during any calendar month during the term of this Agreement, less than ninety-six percent (96%) of the Products delivered by Seller to Buyer meet Buyer's requirements for quality, Buyer shall issue a written supplier corrective action report (a "SCAR") to Seller which specifically describes the quality defects discovered by Buyer. If, during the month immediately following the month for which the SCAR was issued, less than ninety-six percent (96%) of the Products delivered by Seller to Buyer meet Buyer's requirements for quality, Buyer and Seller shall hold an on-site meeting to discuss corrective action. If, during the three (3) months immediately following the month for which the on-site meeting was held, less than ninety-six percent (96%) of the Products delivered by Seller to Buyer meet Buyer's requirements for quality, a Material Breach of this Agreement shall be deemed to have occurred and Buyer shall be entitled to all remedies set forth in Articles .0 and .0 of this Agreement.
QUALITY AND RELIABILITY. The Supplier has provided top quality and reliability with regards to:
(i) the offered proton/imaging equipment package and supporting software control systems;
(ii) the management approach to delivering an operational system;
(iii) the ability to successfully support a full service contract during operations;
QUALITY AND RELIABILITY
