Refresh and Technical Currency. Service Provider’s responsibilities include the following:
1. Refresh as required in Attachment 4-B throughout the Term, for purposes that include meeting DIR’s and DIR Customers’ business requirements; preventing technological obsolescence or failure; and accommodating volume changes, the ability to increase efficiency, the ability to lower costs, and/or the need to maintain the required Third Party Vendor support.
2. Establish an on-going Refresh Program that accomplishes the Refresh goals and coordinates the activities of DIR, DIR Customers, other Service Component Providers and designated Third Party Vendors, at the direction of the DIR.
3. Deploy Equipment and Software associated with any Refresh in accordance with the standards of DIR’s technical architecture and the Technology Plan.
4. Accommodate the timeframes and other requirements associated with Refresh, as well as the financial responsibility for the underlying assets, as provided in Attachment 4-B.
4.1. DIR reserves the right to modify the Refresh timeframes and requirements during the Term based on its business requirements, subject to the Change Control procedures.
Refresh and Technical Currency. The Service Provider will work with the MSI to ensure that refreshes are done as scheduled and technical currency is maintained in the Services. Service Provider responsibilities include:
1. Upgrade and replace Equipment and Software (“Refresh”) as required in Attachment 4- B throughout the Term, for purposes that include meeting DIR’s and DIR Customers’ business requirements; preventing technological obsolescence or failure; and accommodating volume changes, the ability to increase efficiency, the ability to lower costs, and/or the need to maintain the required Third Party Vendor support.
2. Cooperate and coordinate on-going Refresh activities with the full Refresh Program at the direction of the MSI.
3. Deploy Equipment and Software associated with any Refresh in accordance with the standards of DIR’s technical architecture and the Technology Plan.
4. Accommodate the timeframes and other requirements associated with Refresh, as well as the financial responsibility for the underlying assets, as provided in Attachment 4-B.
4.1. DIR reserves the right to modify the Refresh timeframes and requirements during the Term based on its business requirements, subject to the Change Control procedures.
Refresh and Technical Currency. (1) Refresh and Technical Currency Services are the activities associated with modernizing the IT infrastructure on a continual basis to keep the System components current with evolving industry standard technology platforms.
(2) The following table identifies Refresh and Technical Currency roles and responsibilities that Provider and Customer will perform, including:
1. Refresh Equipment and Software as required throughout the Term, for purposes that include meeting Customer’s IT requirements; preventing technological obsolescence or failure; and accommodating volume changes, the ability to increase efficiency, the ability to lower costs, and/or the need to maintain the required Third-Party Supplier support; maintaining compatibility with the Customer-owned Software, Customer-licensed Software and Equipment for which Customer has financial responsibility for Equipment Refresh; and otherwise as required for Provider to meet its obligations under the Agreement (including the Performance Standards). Deploying Equipment and Software associated with any Refresh in accordance with the standards of Customer’s technical architecture and long-range IT plan. [***] MA-IB-00136-2018
2. Providing Refresh within the timeframes and other requirements associated with Refresh, as well as the financial responsibility for the underlying Assets in accordance with the Financial Responsibility Matrix, including performing Refresh throughout the Term in accordance with the timeframes and other requirements. Customer reserves the right to modify the Refresh timeframes and requirements during the Term based on its business requirements. [***]
3. Where Customer is financially responsible for Equipment and Software used in conjunction with the Services, implementing and supporting the new Assets provided by Customer. [***]
4. Regardless of the ownership of underlying Assets: providing Provider Staff who are adequately trained and skilled with the appropriate expertise in the use of the Equipment or Software to be deployed as part of the Refresh, and providing such training prior to the Refresh; providing minimal disruption to Customer’s business operations associated with technology Refresh; using best practices and effective automation tools during Refresh deployment; and performing changes to Equipment and Software in accordance with Change Management procedures. [***]
5. Unless otherwise directed by Customer, providing and supporting Software under Provider’s operational respons...
Refresh and Technical Currency. 1 4.1 REFRESH......................................................... 1 4.2 APPLICATION SOFTWARE CURRENCY AND RELEASE LEVELS................ 1 4.3 THIRD PARTY SOFTWARE CURRENCY AND RELEASE LEVELS................
Refresh and Technical Currency. Amdocs will [**].
