RESELLER'S RESPONSIBILITIES a. The Reseller shall comply with all applicable state and federal laws related to the sale of Lumin and Lumin Wand and notify 3B if it becomes aware of any non-compliance in connection with the product.
b. The Reseller shall not create or attempt to, or aid or permit others to, create by reverse engineering, disassembly, reverse engineering or otherwise, the internal structure, hardware design, or organization of the Lumin and/or Lumin Wand.
c. The Reseller shall not remove or alter any trademarks, product identification, notices of any proprietary or copyright restrictions, or other markings or notices that appear on the Lumin. Use of 3B Medical’s intellectual property is subject to the terms of 3B Medical’s consent and authorization, which may be revoked at any time.
RESELLER'S RESPONSIBILITIES. 3.1. Reseller certifies that the Services will be marketed and resold directly to Customers in accordance with this Agreement.
3.2. Reseller shall use its best endeavours to market and resell the Services as widely as possible. In
3.3. the performance of such obligations Reseller:
3.3.1. may identify to its prospective Customers that the Services are to be provided by HUGE as a supplier of Reseller;
3.3.2. may use HUGE branding only with prior written consent and in accordance with clause 8;
3.3.3. shall cultivate and maintain good relations with Customers and prospective Customers in accordance with all reasonable skill and care of a competent reseller of telecommunication and Internet services;
3.3.4. shall provide on-going support to, and maintain regular contact with, Customers for the purpose of encouraging their continual and increased use of the Services;
3.3.5. devote no lesser efforts to the marketing and selling of the Services than it does to selling other vendor’s services; and
3.4. Reseller shall at all times during the term of this Agreement and in the performance of its obligations hereunder conform and adhere to first class industry and professional standards and use all reasonable skill and care of a professional provider of telecommunication and Internet services. In particular, but without prejudice to the generality of the above, Reseller shall:
3.4.1. when selling Services, provide its prospective Customers with complete and detailed information about the Services and refrain from making or giving any promises, warranties, guarantees or representations, whether express or implied, concerning the Services except such as are consistent with any documentation supplied by HUGE to Reseller under this Agreement;
3.4.2. ensure that it and its sales staff take all reasonable measures to ensure that the Service sold to the Customer is “fit-for-purpose” taking into account the Customers requirements; and
3.4.3. ensure that it possesses all necessary skills, experience and qualifications to perform its duties in a professionalmanner.
3.5. Reseller shall inform HUGE promptly of any changes in its organisation or methods of doing business that might affect the performance of Xxxxxxxx’s obligations hereunder.
3.6. Reseller shall send such of its personnel, at such times as HUGE considers reasonably necessary, on training sessions conducted by HUGE or such other nominee as may be notified by HUGE to Reseller from time to time, in order for Reseller t...
RESELLER'S RESPONSIBILITIES. FAST and RESELLER will work together to provide tiers 2 and 3 support for the FAST Licensed Software that RESELLER sells. RESELLER shall provide “Tier 1” support to Customer on issues, problems and questions related to the FAST Licensed Software. FAST will provide Tier 2 & 3 support to RESELLER with respect to problems reported to RESELLER by Customers who have purchased maintenance and support for the Licensed Software. Once a support request is transferred to FAST for tiers 2 & 3 support, RESELLER will continue to maintain ownership of all customer communications. This will help minimize confusion on the customer side. On occasion should an issue require FAST to directly interface with customer, RESELLER is responsible for setting up a 3 way communication between customer, RESELLER and FAST. In such an event, RESELLER shall continue to be the main point of contact for the customer and maintain ownership of the support request. Before any service request is made to FAST, RESELLER will provide first tier support for all technical support requests to attempt to identify the cause of a given problem. Expectations for tiered support are defined below. If during the course of the first tier support process, a technical problem is isolated that is related to the FAST Licensed Software, then RESELLER shall notify FAST Technical Product Support as set out below. Only RESELLER personnel whose name, department, location, e-mail address and phone number have been provided to FAST by email shall be permitted to contact FAST Technical Product Support, RESELLER may designate up to three such individuals. The following section describes in detail the guidelines for Tier 1, Tier 2 and Tier 3 support. • Receiving the support request from the Customer (via the web, phone or email) • Validating the customer as an authorized caller • Collecting relevant technical problem identification information • Assigning a severity level to the call • Filtering non-technical problems from real technical issues • Validating that the technical root cause resided within the FAST technology • Creating a case documenting the problem • Establishing and maintaining customer communications • Providing general product information • Escalating the case to tier 2 as necessary • Performing basic research and triage • Problem isolation and product defect determination • Providing general product information for supported functionality and features. • Establishing and maintaining RESELLER support com...
RESELLER'S RESPONSIBILITIES. 1. Before any service request is made to FAST, RESELLER shall attempt to identify the cause of the given problem.
2. If during the course of this process, a technical problem is isolated that is related to the FAST SDK, then RESELLER shall notify FAST SDK Support as set out below.
3. Only RESELLER personnel whose name, department, location, e-mail address and phone number have been provided to FAST by email shall be permitted to contact FAST SDK Support.
RESELLER'S RESPONSIBILITIES. Subject to the terms and conditions of this Agreement, RESELLER shall:
1. Combine the CORVUS Planning System with other equipment and/or computer software programs independently developed or procured by RESELLER so as to create RESELLER Products;
2. Market, sell, and deliver RESELLER Products to End-Users in the Marketing Territory;
3. Present the End-User License Agreement to all prospective customers, obtain duly executed copies of the End-User License Agreement from each End-User prior to delivery of the CORVUS Planning System as part of any RESELLER Products, and forward one copy of each End-User License Agreement to Supplier promptly after its signing;
4. Order, pay for, take delivery of, and accept the CORVUS Planning System as set forth in Section 12 hereof;
5. Protect Supplier's proprietary rights in the CORVUS Planning System as set forth in Section 6 hereof;
6. Grant Supplier security interests and assist in their perfection as set forth in Section 10 hereof; and
7. Provide reseller exemption certificates to Supplier as set forth in Section 11 hereof.
RESELLER'S RESPONSIBILITIES. 5.1 The reseller will use its best endeavors to promote the services of Swiftnet
5.2 The reseller will not refer directly or indirectly to Swiftnet or use any of Swiftnet's trade names or literature or hold it out to be in any way connected to Swiftnet
5.3 The reseller will use its best endeavors to adhere to the traffic volumes presented to Swiftnet by the reseller
RESELLER'S RESPONSIBILITIES. Reseller is solely responsible for the development, maintenance and operation of the Reseller’s sales process after purchase.
RESELLER'S RESPONSIBILITIES. Where any Services are to be performed at any of the Reseller’s premises, the Reseller shall provide adequate working space and office (including telephone) facilities for use by [*]’s personnel and take reasonable care to ensure their safety.
RESELLER'S RESPONSIBILITIES. In addition to the responsibilities of Reseller elsewhere stated herein, Reseller has the following responsibilities:
(a) MINs. Reseller will purchase MINs exclusively from STC for all Phones sold directly or indirectly by Reseller, subject to the price competition requirements set forth in Section 2 hereof.
(b) Marketing and Distribution; Exclusively. Reseller shall market, promote and sell Phones and Services using commercially reasonable efforts to effectively promote such sales to the same degree as it would any of its other major products and services. Such efforts shall include, without limitation, facilitating in-store Retailer promotions and advertising in Retailers' circulars. During the term of this Agreement, Reseller shall market and sell the Services to the exclusion of all other similar products and services, subject to the price competition requirements set forth in Section 2 hereof.
(c) Point of Sale Materials. Reseller is responsible for production of all POS Materials, including, without limitation, product packaging for Phone Kits, labeling, instructions, coverage maps, signage, and marketing materials such as retail displays and product brochures. Such POS Materials shall be subject to STC's prior approval as to form and content with respect to the Services and any trademark of STC, which approval shall not be unreasonably withheld or delayed. Without limiting the foregoing, all POS Materials shall clearly display the CellEase(R) logo and STC's toll-free number for Customers to call for Activation, technical support, and Customer service.
RESELLER'S RESPONSIBILITIES. 5.1 Reseller Obligations. Xxxxxxxx agrees:
(a) to conduct its business in a manner that reflects favourably at all times on the Services and the good name, xxxxxxxx and reputation of HackTheBox;
(b) to avoid deceptive, misleading or unethical practices that are or might be detrimental to HackTheBox, the Services or the public and shall not publish, or employ or cooperate in the publication or employment of, any misleading or deceptive advertising material;
(c) not to disparage or bad mouth HackTheBox and/or the Services (d) not to make any statements to industry analysts with respect to the specifications, features or capabilities of the Services without HackTheBox’s prior written approval;
