Resolve. Any disagreement between you and the Company concerning anything covered by this Agreement or concerning the Payment will be settled by final and binding arbitration pursuant to the Company’s Resolve program. The Conditions of Employment document previously executed by you and the Resolve Guidelines are incorporated herein by reference as if set forth in full in this Agreement.
Resolve. Any disagreement between you and the Company concerning anything covered by this Award Agreement or concerning the Award will be settled by final and binding arbitration pursuant to the Company’s Resolve program. The Conditions of Employment document previously executed by you and the Resolve Guidelines are incorporated herein by reference as if set forth in full in this Award Agreement.
Resolve. Seek a solution of the matter on an informal basis;
Resolve. The Resolve Program will provide participants with two years of comprehensive, recovery- oriented community mental health support. It will include a three week residential program with 24/7 peer support and person-centred, psycho-social support in the community. The Resolve Program will complement existing mental health services in Nepean Blue Mountains and Western NSW LHDs and be supported by a $7 million Social Benefit Bond that will be raised by Social Ventures Australia from April 2017.
Resolve. The Contractor will work collaboratively with the State to resolve any issues escalated to Tier 2 or Tier 3 from the helpdesk in accordance with Schedule C Issue Resolution process.
Resolve. 1. Severity Level One through Four - SERVICE ARs - A permanent solution for Severity Level One through Four ARs by means of either a documented work-around or via a maintenance release shall be provided to Customer within [...***...]. Resolution time will be validated quarterly through the use of the Service Performance Report (SPR).
2. Severity Level One through Four - Software Design Changes - A permanent solution for Severity Level One through Four Defect ARs requiring a Software design change shall be * Confidential Treatment Requested provided to Customer within [...***...] days. Resolution time will be validated quarterly, through the use of the Service Performance Report (SPR).
3. Severity Level One through Four - Hardware Design Changes - A permanent solution for Severity Level One through Four requiring a hardware design change will be provided according to standard customer agreements on product change notices.
Resolve. Any disagreement between you and the Company concerning anything covered by this Agreement or concerning the Award will be settled by final and binding arbitration pursuant to the Company’s Resolve program. The Conditions of Employment document previously executed by you and the Resolve Guidelines are incorporated herein by reference as if set forth in full in this Agreement. Please refer any questions you may have regarding this Award to the Executive Vice President – Human Resources.
Resolve. To implement a pilot program to increase the time allowed for finishing the backdown maneuver after sunset, which shall operate under the following considerations:
Resolve. In the Resolve step, the issue owner is responsible for either completion of the action to resolve the issue and/or ensuring that the issue resolution plan is completed. ⚫ Step 6 - Close In the Close step, once the issue has been resolved, governance reviews the implementation of the issue resolution and determines if the issue was resolved correctly and can be closed. The issue status is reviewed on a regular basis and maintained in the Issue Register within IV&V’s monthly status reports. Below is an example of the Issue Register (Figure 8). Xxxxxxxxx will leverage this successful approach to provide effective issue management for the State. ID Date Reported Owner Status Rating 2018-04-2 April Monthly Report State Agency Closed Low The cloud-based version of the tool application is not certified through the State Agency Data Use and Non-Disclosure agreement process. IV&V identified examples of real user data including case numbers, client names, and addresses on the cloud-based tool server, which should not occur without proper tool certification. This is a deviation from Personally Identifiable Information (PII) practices adopted by said State Agency. The State Agency should either conform to the tool certification process so that PII data can be placed on the tool cloud server or, as a long-term solution, invest in a State Agency-hosted data center provided this is a cost-effective solution. As a short-term solution, training could be provided to all staff who utilize the tool to inform them that they need to remove PII data from screen shots and descriptions of defects found during testing. If a defect fix requires needing specifics about a test scenario in order to be resolved (i.e., the developer needs to know a person’s case number, SS#, name, etc.), the person who creates the bug in the tool should exclude this PII data from the bug details but include a note that once a developer has been assigned to that defect, the developer needs to contact the user who entered the bug for the specific case information. February 2019 Update: IV&V did not observe any screen shots in the tool with PII data or mentions of real client information from Release ## Sprint Cycle 1 Sprints. IV&V also learned that State Agency’s CTO recommended that R4J should not be pursued because it would require an on-premises hosted version of the tool. Considering that Sprint teams have been instructed to omit PII data from screen shots in the current cloud-based version of the too...
Resolve. Disputes shall be resolved within 72 business hours of the reporting. Violations shall be decided on in accordance to the validity and severity of the breach of conduct.
