SaaS Maintenance Services. A. The SaaS Software maintained under this Agreement shall be the SaaS Software set forth in Appendix A to this Agreement.
SaaS Maintenance Services. The SaaS Software maintained under this Agreement shall be the SaaS Software set forth in Appendix B to this Agreement. The following SaaS Maintenance Services are included as part of this Agreement: Contractor Software Version Upgrades, Software Revisions and Patches. Contractor shall provide and implement ALL SaaS Software Version upgrades, SaaS Software Revisions and SaaS Software Patches to ensure: (a) that the functionality of the SaaS Software and SaaS Services, as described in the Documentation, is available to Authorized Users; (b) that the functionality of the SaaS Software and SaaS Services is in accordance with the representations and warranties set forth herein, including but not limited to, the SaaS Software and SaaS Services conforming in all material respects to the specifications, functions, descriptions, standards, and criteria set forth in the Documentation; (c) that the Service Level Standards can be achieved; and (d) that the SaaS Software and SaaS Services work with the non-hosted browser version. Deployment of these revisions will be mutually agreed upon between Contractor and City. Release of software revisions as defined will be conducted on a schedule as determined by Contractor. Contractor shall provide no less than a thirty (30) calendar day prior written notice of when any such revision is scheduled to be released. City will be granted a fifteen (15) calendar day evaluation window to review release documentation regarding software modules being impacted and general revision changes. After the evaluation period, Contractor shall conduct a deployment of the revision to the City test environment. The software deployment will be scheduled in writing five (5) calendar days prior to actual deployment activities. As part of the upgrade activities within the Test Environment, Contractor may provide nominal testing to ensure all systems are functional and the revision deployment was successful. Post deployment activities include an e-mail or portal post to serve as written notification that this service has been completed. City shall have forty-five (45) calendar day test window in which City has ability to test and raise issues with Contractor. Test environment deployment activities will be conducted during a mutually agreed-to time window and may not necessarily align with the production maintenance windows as described within this document. If a SaaS Severity Level 1 or Severity Level 2 Issue has been identified and appropriately tria...
SaaS Maintenance Services. A. The SaaS Software maintained under this Contract shall be the SaaS Software set forth in Exhibit 2 to this Contract.
SaaS Maintenance Services. A. Contractor shall maintain the SaaS Application.
