SAAS SUPPORT Sample Clauses

SAAS SUPPORT. During the Term, SailPoint will provide Customer with support services (the “SaaS Support”) in accordance with SailPoint’s current Premium SaaS Support Policy as described on SailPoint’s website at xxxxx://xxx.xxxxxxxxx.xxx/legal/.
Sample 1Sample 2Sample 3See All (8)
AutoNDA by SimpleDocs
SAAS SUPPORT. 8.1. The Ordering Activity shall be provided with SaaS Support during the Subscription Term. 8.2. For any SaaS Support requests, Ordering Activity should be prepared to provide to SaaS Support personnel, all pertinent information, in English, including but not limited to, Ordering Activity number or site identification number, incident severity, SaaS/software name, area of SaaS (Production or Sandbox), incident description, and a technical contact familiar with Ordering Activity’s environment or the problem to be solved. Ordering Activity must use reasonable efforts to communicate with CA in order to verify the existence of the problem and provide information about the conditions under which the problem could be duplicated. 8.3. Upon receiving Ordering Activity’s technical contact information, SaaS Support will be provided in a timely and professional manner by qualified support engineers as defined below: i. Access to CA help desk and the ability to open and manage support incidents via CA support online or by telephone. ii. Production environment support: 24x7 for severity 1 incidents; normal business hours for severities 2-4. iii. Sandbox environment support: Normal business hours for incidents of all severities. iv. Access to CA support website (currently: xxxx://xxxxxxx.xx.xxx) for 24x7x365 online support and access to CA software product and documentation, global user communities and regional user groups, FAQs, samples, webcast recordings and demos, usage tips, technical updates and HYPER notifications, as such are made available by CA. v. Interactive remote diagnostic support allowing CA support engineers to troubleshoot an incident securely through a real-time browser-based remote control feature. vi. Additional support such as file storage, point in time backup, periodic file refresh and basic reporting may be available at CA’s discretion according to the SaaS provided. Any additional support requirements are only by prior written agreement with CA. 8.4. In order to respond to an issue raised through SaaS Support, CA may request Ordering Activity to upgrade to appropriate operating systems and or third party applications as required in order to properly operate and access the SaaS offering. Any such upgrades or installations shall be at the Ordering Activity’s sole option and discretion. The costs associated with any upgrades required and any such installations are not included as SaaS Support and all such costs shall be the responsibility of the ...
Sample 1Sample 2Sample 3See All (5)
SAAS SUPPORT. 7.1 Customer shall be provided with SaaS Support during the Subscription Term in accordance with the applicable CA Support Policy at xxxxx://xxxxxxxxx.xxxxxxxx.xxx/ or as specified in the applicable Saas Listing or Service Description. To access SaaS Support, Customer may utilize the CA support website, or other site or notification mechanism as CA may designate from time to time. 7.2 The SaaS Release and Upgrade Policy located at: xxxxx://xxxx.xxxxxxxx.xxx/docs/ca-saas-release- and-upgrade-policy-for-ca-technologies, describes CA’s SaaS release and upgrade cycles, customer notices, timing, as well as other pertinent information such as version requirements for all the SaaS offerings that have published release cycles. For Symantec branded offerings, CA will aim to provide Customer with twelve (12) months’ notice of the last date of an Online Service’s availability. CA will provide such notification to Customer’s then-current business or technical contact, and/or by publication on the applicable administrator portal for the Online Service(s). Once an Online Service is no longer available, Customer will no longer have access to or use of the Online Service.
Sample 1Sample 2Sample 3See All (4)
SAAS SUPPORT. All support for the SaaS shall be conducted as defined in the Specifications.
Sample 1Sample 2See All (4)
SAAS SUPPORT. 7.1 Customer shall be provided with SaaS Support during the Subscription Term in accordance with the applicable CA Support Policy at xxxxx://xxxxxxxxx.xxxxxxxx.xxx/. To access SaaS Support, Customer may utilize the CA support website, or other site or notification mechanism as CA may designate from time to time.
Sample 1
SAAS SUPPORT. During the Term, IDVerifact will provide Customer with support services (the “SaaS Support”) in accordance with IDVerifact’s SaaS Support Policy as described on IDVerifact’s website at xxxxx://xxxxxxxxxx.xxx/legal, as may be amended from time to time.
Sample 1
SAAS SUPPORT. 9.1. Licensor shall provide Customer with initial onboarding services to include data cleansing and import, initial training, initial consulting, and general SaaS Support during the onboarding process (“Onboarding Services”). Once these initial services have been completed, in the Licensor’s determination, the Onboarding Services shall be complete. 9.2. Ongoing support services during Subscription Term includes error report handling and incident management and work-around solutions as and when needed, in accordance with the Support Terms found at xxxxxxxxxxx.xxx/xxxxxxx-xxxxx.xxx (“Support Terms”). 9.3. All other requests outside of initial Onboarding Services, including but not limited to additional training, data conversion, data cleansing, data import, and consulting are considered Advisory Services. A separate Statement of Work (SOW) and scoping is required for all Advisory Services and are out of the scope of this Agreement and Onboarding Services. 9.4. Licensor will send an email to Customer's technical contact identified in the Transaction Document, setting out the SaaS URL(s) and other information necessary for initial use of the SaaS. Customer shall provide information as requested within 7 days of receiving the email. 9.5. Customer will utilize the Licensor Support website, or other site or notification mechanism as Licensor may designate from time to time, to notify Licensor of SaaS availability issues, request other in-scope technical support assistance, or for Customer to provide feedback or approvals on requests as applicable.
Sample 1
AutoNDA by SimpleDocs

Related to SAAS SUPPORT

  • CLAIMS SUPPORT The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Operations Support Systems (OSS) 47.1. Embarq will offer unbundled access to Embarq’s operations support systems to the extent technically feasible in a non-discriminatory manner at Parity. OSS consists of pre- ordering, ordering, provisioning, maintenance and repair, and billing functions supported by Embarq’s databases and information. The OSS element includes access to all loop qualification information contained in Embarq’s databases or other records, including information on whether a particular loop is capable of providing advanced services.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

Draft better contracts in just 5 minutes Get the weekly Law Insider newsletter packed with expert videos, webinars, ebooks, and more!