Service Catalog. Service Provider’s responsibilities include the following:
1. Provide the format, repository and access capabilities for all DCS Services in an enterprise Service Catalog.
2. Coordinate all updates to the Service Catalog with Service Providers and DIR.
3. Create and regularly (at least every ninety (90) days) update a list of Equipment and Software that includes the approved products for purchase or lease by Authorized Users (the “Service Catalog”).
4. Align the Service Catalog contents with DIR’s strategic direction, technical architecture, refresh strategy, and product evaluation and test results. DIR will retain approval for the Service Catalog contents.
5. Maintain the Service Catalog on a relational database system, which contains links/integration with the Asset Inventory and Management System as necessary and appropriate. DIR will retain approval for the database design and will have access to the database.
6. Cooperatively provide access to the Service Catalog for specific Third Party Vendors to list and maintain their Equipment, Software, Services and other Products, as directed by DIR. Such access must include the capability to mechanize and automate the maintenance.
Service Catalog. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETS: □ The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog. □ The services included in this Service Catalog are those available to ETS customers today. Service descriptions reflect the different features and options currently available to ETS customers, enabling customers and ETS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog. □ In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheet. □ The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.
2.1. List of services provided by program Service Summary
Service Catalog variety of computing services (see Appendix A) are offered to all faculty, staff, and students. These services will be reviewed and updated periodically.
Service Catalog. The service catalog is the front door to your department, organization, or institution. It is a way for you to communicate the services and activities performed by your team, thus delivering value to your consumers. Yet, as you well know, building out the catalog can take time. You can benefit from working with your dedicated resource to extend the capabilities of your department, while also driving up your ability to satisfy requests via a self-service portal.
Service Catalog. Service Provider responsibilities include:
1. Create and regularly (at least every 90 days) update a list of Equipment and Software that includes the approved products for purchase or lease by Authorized Users (the “Service Catalog”).
2. Align the Service Catalog contents with DIR’s strategic direction, technical architecture, Refresh strategy, and product evaluation and test results. DIR will retain approval for the Service Catalog contents.
3. Coordinate with the MSI to ensure the integration of these Service Catalog contents to the Service Catalog.
Service Catalog. Store Parts
Service Catalog. Company may maintain a service catalog consisting of Equipment, Software, and configurations for procurement (purchase and/or lease) or supply to Authorized Users without purchase or lease (as such catalog may be updated, from time to time, the “Service Catalog”).
Service Catalog. Subscription SKU name Description
Service Catalog. The service catalog lists and describes the main services PS provides to its customers. A brief description of each service is included in the section below. For detailed descriptions, review the service catalog sheets in section 7.1 of this SLA document.
Service Catalog. The Service Catalog provides an overview of services offered by the Department of Technology.
