Service Catalog. Service Provider’s responsibilities include the following:
Service Catalog. The following criteria were considered in order to identify and describe the services included in the Service Catalog of ETS: The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by ETS staff in order to deliver these services. As a result, business support processes and functions, such as account management or help desk functions, are not meant to be systematically captured or thoroughly explained in this catalog. The services included in this Service Catalog are those available to ETS customers today. Service descriptions reflect the different features and options currently available to ETS customers, enabling customers and ETS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by ETS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog. In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own service sheet and the individual service will be described in the “What’s included” section of the packaged offering service sheet. The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.
Service Catalog. Store Parts
Service Catalog. A wide variety of computing services (see Appendix A) are offered to all faculty, staff, and students. These services will be reviewed and updated periodically.
Service Catalog. The service catalog is the front door to your department, organization, or institution. It is a way for you to communicate the services and activities performed by your team, thus delivering value to your consumers. Yet, as you well know, building out the catalog can take time. You can benefit from working with your dedicated resource to extend the capabilities of your department, while also driving up your ability to satisfy requests via a self-service portal.
Service Catalog. The Service Catalog provides an overview of services offered by the Department of Technology.
Service Catalog. Subscription SKU name Description Comcast Premium Tech Subscription – Remote Desktop and Application Support In Scope Devices: · Four (4) primary computing devices per Customer · Support hours: 8AM-12AM EDT (additional coverage as mutually agreed upon by the Parties) · Smart Phone and Tablet for business applications · Peripheral devices such as printers, scanners, keyboards, mice, external hard drives / storage, etc. connected to primary device or network · Remotely administered switches, routers, NAS or similar that include a graphical user interface · Switches, router, NAS or similar without graphical user interface as commercially reasonable Scope of Support: · Removal of viruses, spyware, and other malware from devices · Networking setup, configuration, and connectivity troubleshooting · General Troubleshooting support for device usability · Business application support on devices, including applications made available by Comcast to Customers on the Upware portal · Configuration of email clients (MS Outlook and similar) to support sending and receiving email and sync across devices · Software application support for Upware provided applications on devices which includes application install/uninstall, troubleshooting, and basic configuration on devices, as follows: § Carbonite · Establish or configure automatic backup · Backup restoral assistance § F-Secure · Console User and Security Profile Configuration · Initiate / Assist with Virus Removal functionality § AnyMeeting · Installation of Desktop Launcher, Screen Share Plugin, and Outlook Plugin · Microphone and Speaker configuration § Box · Installation of Desktop Client (Box Sync) · Assist with changing Link Security Settings Out of Scope · Servers · Comprehensive training on application usage excluding, setup and configuration of the Upware provided applications listed above. · Systems that do not meet the following System Requirements: --Windows XP, Vista, Windows 7, Windows 8 and Mac OS 10.5 and above, iOS 6.0 or higher, Android v2.3 or higher · Beta or other pre-release software · Setup or troubleshooting of computers, networks, or software applications including gaming systems, for non-business usage Attachment 2
Service Catalog. Company may maintain a service catalog consisting of Equipment, Software, and configurations for procurement (purchase and/or lease) or supply to Authorized Users without purchase or lease (as such catalog may be updated, from time to time, the “Service Catalog”).
Service Catalog. A description of the services and service offerings provided by a service provider. This can be a multi-level set of information with linked and discrete hierarchies of services, child services and specific ‘offerings’ (specific tasks) available for these services, and will typically describe service terms, standards, packages (if available), exclusions (if applicable), etc. Server Instance: Separate instances of server operating systems. May be physical standalone servers or individual virtual systems logically partitioned and hosted in a virtual environment. Service Level Agreement (SLA): A document, specific per service provider, which includes the following core elements: (1) A service catalog; (2) A set of agreed SLE’s (performance targets); (3) A statement of responsibilities of service provider and customers; and (4) A description of key service management processes. All of these elements help improve service delivery, manage expectations, clarify responsibilities and facilitate communication between the service provider and its customer base. Service Level Expectation (SLE): Written, measureable target for a service or a process performance agreed between service provider and customers.
Service Catalog. This service catalog highlights the benefit of ETS services to government organizations. It is not intended as an ordering catalog for technology professionals and staff. It is intended as a business services catalog to explain the services that ETS provides from the perspective of potential value to the customer, not at the technical detail of what product is used or how services are delivered. Why take this approach? Most organizations need standard services such as network or email, but the specifics of how those services are delivered are unique to that organization. Solutions, not just services, are needed. ETS services are designed with the flexibility to craft the service to ensure that it can accommodate the organization’s unique needs before ETS actually delivers the service. That means working with the organization’s staff before the first engagement of a new service to ensure it is designed with all the elements and options needed. How to get started with a new service? For most services, the customer’s first request to goes to the ETS Solutions Team. The Solutions Team then works with the customer’s business and technical staff to identify business needs, technical requirements and costs to provide a service designed to meets the customer’s specific needs. New customers of ETS, will be assigned an account manager to ensure they have everything needed to work with ETS, from creating customer accounts on the online portal, through the billing process, to how to make changes to services.
