Service Catalog. Service Provider’s responsibilities include the following:
1. Provide the format, repository and access capabilities for all DCS Services in an enterprise Service Catalog.
2. Coordinate all updates to the Service Catalog with Service Providers and DIR.
3. Create and regularly (at least every ninety (90) days) update a list of Equipment and Software that includes the approved products for purchase or lease by Authorized Users (the “Service Catalog”).
4. Align the Service Catalog contents with DIR’s strategic direction, technical architecture, refresh strategy, and product evaluation and test results. DIR will retain approval for the Service Catalog contents.
5. Maintain the Service Catalog on a relational database system, which contains links/integration with the Asset Inventory and Management System as necessary and appropriate. DIR will retain approval for the database design and will have access to the database.
6. Cooperatively provide access to the Service Catalog for specific Third Party Vendors to list and maintain their Equipment, Software, Services and other Products, as directed by DIR. Such access must include the capability to mechanize and automate the maintenance.
Service Catalog. The Service Catalog lists and describes the main services DAS SFS provides to its customers. The following criteria were considered in order to identify and describe the services included in the Service Catalog: The intent of the Service Catalog is to identify and describe services from the customer’s point of view. This helps to emphasize and explain the benefits, outcomes and deliverables that the customers receive when purchasing a service, as opposed to describing the whole set of internal support processes and activities executed by DAS SFS staff in order to deliver these services. As a result, business support processes and functions, such as database management, account management or helpdesk functions, are not captured or thoroughly explained in this catalog. The services included in this Service Catalog are those available to DAS SFS customers today. Service descriptions reflect the different features and options currently available to DAS SFS customers, enabling customers and PS staff to know what to expect and not expect from a service. Clearly defined services inform customers about service offerings, including what each service does and does not include, service boundaries, how to request services, and how to get help, as well as other factors influencing the extent to which they can be currently enjoyed by DAS SFS customers. Consequently, all narrative about future service features and offerings has been purposefully removed from the description of services included in this Catalog. In order to identify and describe services with the right level of detail, consideration has been given to describing services or offerings that can be purchased in stand-alone mode. If a given service needs to be purchased as part of a packaged offering, the package will be described in its own Service Catalog sheet and the individual service will be described in the “What’s included” section of the packaged offering Service Catalog sheet. The purpose of the Service Catalog is to describe the standard services and terms of service delivery, not the exceptional services or service terms that can be offered to a given customer under special circumstances.
2.1. List of services provided by DAS Shared Financial Services
Service Catalog. Store Parts
Service Catalog. Service Provider responsibilities include:
1. Create and regularly (at least every 90 days) update a list of Equipment and Software that includes the approved products for purchase or lease by Authorized Users (the “Service Catalog”).
2. Align the Service Catalog contents with DIR’s strategic direction, technical architecture, Refresh strategy, and product evaluation and test results. DIR will retain approval for the Service Catalog contents.
3. Coordinate with the MSI to ensure the integration of these Service Catalog contents to the Service Catalog.
Service Catalog. The service catalog is the front door to your department, organization, or institution. It is a way for you to communicate the services and activities performed by your team, thus delivering value to your consumers. Yet, as you well know, building out the catalog can take time. You can benefit from working with your dedicated resource to extend the capabilities of your department, while also driving up your ability to satisfy requests via a self-service portal.
Service Catalog variety of computing services (see Appendix A) are offered to all faculty, staff, and students. These services will be reviewed and updated periodically.
Service Catalog. This service catalog highlights the benefit of ETS services to government organizations. It is not intended as an ordering catalog for technology professionals and staff. It is intended as a business services catalog to explain the services that ETS provides from the perspective of potential value to the customer, not at the technical detail of what product is used or how services are delivered. How to get started with a new service? For most services, the customer’s first request to goes to the ETS Solutions Team. The Solutions Team then works with the customer’s business and technical staff to identify business needs, technical requirements and costs to provide a service designed to meets the customer’s specific needs. New customers of ETS, will be assigned an account manager to ensure they have everything needed to work with ETS, from creating customer accounts on the online portal, through the billing process, to how to make changes to services.
Service Catalog. The service catalog lists and describes the main services PS provides to its customers. A brief description of each service is included in the section below. For detailed descriptions, review the service catalog sheets in section 7.1 of this SLA document.
Service Catalog. Subscription SKU name Description
Service Catalog. Company may maintain a service catalog consisting of Equipment, Software, and configurations for procurement (purchase and/or lease) or supply to Authorized Users without purchase or lease (as such catalog may be updated, from time to time, the “Service Catalog”).
