Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total charges paid by you (excluding one-time payments such as upfront payments) for the Hosted Services for the monthly billing cycle in which the Unavailability occurred in accordance with the schedule below. Monthly Uptime Percentage Service Credit Percentage Less than 99.9% but equal to or greater than 99.0% 10% Less than 99.0% 30% We will apply any Service Credits only against future payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card or bank account you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from Digital Samba. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD) or the equivalent thereof. Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the Agreement, your sole and exclusive remedy for any unavailability, non-performance, or other failure by us to provide Digital Samba Services is the receipt of a Service Credit (if eligible) in accordance with the terms of this Service Level Policy.
Service Commitments and Service Credits. 4.1. Service Credits are calculated as a percentage of the total charges paid by the Customer to the Provider in a monthly billing cycle in which the unavailability occurred in accordance with the schedule below: Monthly Uptime Percentage Service Credit Percentage Less than 99.00 % but equal to or greater than 95.00% 10% Less than 95.00% 30%
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the monthly Application fee for the monthly billing cycle in which the Unavailability occurred, in accordance with the schedule below: ● For Monthly Uptime Percentage less than 99.95% but equal to or greater than 99.0%, Customer will be eligible for a Service Credit of 15% of the monthly Application fees equal to 1/12 of the annual fee; ● For Monthly Uptime Percentage less than 99.0%, Customer will be eligible for a Service Credit of 30% of the monthly Application fees. Company will apply any Service Credits only against the next future payment for Phenix fees otherwise due from Customer. Service Credits will not entitle Customer to any refund or other payment from Company. Service Credits may not be transferred or applied to any other account.
Service Commitments and Service Credits a. Service Credits are calculated as a percentage of the total value of Transactions utilized by the Client for the month preceding which the Unavailability occurred.
Service Commitments and Service Credits. Service Credits are calculated as set out below for each month in which a Service Level Default occurs. Monthly Uptime Percentage Service Credit Less than 99.9% but greater than 99% Less than 99% but equal to or greater than 95.0% 3 days 5 days Less than 95.0% 10 days In no event will Integrator’s Service Credits for any calendar year exceed 60 days. Without prejudice to any other rights and remedies Integrator has either at law or under the Agreement, Service Credits shall be the sole compensation and remedy of Integrator’s for a failure by Entrust to meet the Service Commitment.
Service Commitments and Service Credits. By subscribing to our service, you will receive a minimum of 3-months’ notice of any service/feature closure and we will meet our obligations as outlined in our Service Commitment (see 2.4 below.) Subscription credits are calculated as a percentage of the total charges due on your CHECKIN-19 invoice for the monthly billing cycle in which the Unavailability occurred, applied proportionally to the Services that were Unavailable, in accordance with the schedule below: • For Monthly Uptime Percentage less than 99.94% but equal to or greater than 99.0%, you will be eligible for a Service Credit of 10% of the entire monthly charges. • For Monthly Uptime Percentage less than 99.0%, you will be eligible for a Service Credit of 30% of the entire monthly charges. For example: if your service were Unavailable for 30 minutes, you would be eligible for a Service Credit for 10% of that account’s subscription usage for the month.
Service Commitments and Service Credits. In the event that Pax8 does not meet the service commitment described in Section 1 above, you will be eligible to receive a Service Credit as described below. • For Monthly Uptime Percentage less than 95.9% but equal to or greater than 94%, you will be eligible for a Service Credit of 10% of the charges attributable to the affected resources • For Monthly Uptime Percentage less than 94%, you will be eligible for a Service Credit of 15% of the charges attributable to the affected resources Service Credits are calculated as a percentage of the total charges paid by you (excluding any one-time payments) for Pax8 Pro during the next monthly billing cycle. We will apply any Service Credits only against future payments for the Services otherwise due from you. At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from Pax8. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account.
Service Commitments and Service Credits. Service Credits are based on a percentage of the total yearly/monthly service fees you paid for the affected Platform service during the month in which the Downtime occurred, calculated as specified in the schedule below. Service fees exclude any fees paid for professional services and/or technical support or maintenance. Yearly Uptime Percentage Service Credit Percentage Less than 99.5% but equal to or greater than 98.5% 10% Less than 98.5% 30% Execution The parties have indicated their acceptance of this Agreement by executing it below. SIGNED BY Name , on date , duly authorised for and on behalf of the Provider. SIGNED BY Name , on date , duly authorised for and on behalf of the Customer. Schedule 1 (Hosted Services particulars) 1. Specification of Hosted Services The hosted services include: Blue Mirror Application. Blue Mirror Admin backend. Blue Mirror Remote Buddy interface. The hosted services are compatible with the following devices: Apple iPad 7th generation, Apple iPad 8th generation, Microsoft Surface Go 2, Microsoft Surface Pro 7.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of Monthly Spend for the calendar month in which the Degraded Service occurred, applied proportionally to the Service that was Degraded, in accordance with the schedule below: • If Critical Flaw Turnaround exceeded 3 business days but did not exceed 5 business days, you will be eligible for a Service Credit of 10% of the Monthly Spend. • If Critical Flaw Turnaround exceeded 5 business days, you will be eligible for a Service Credit of 20% of the Monthly Spend. We will apply any Service Credits only against future payments for the Services otherwise due from you. At our discretion, we may issue the Service Credit to the account we received your payment from. Service Credits will not entitle you to any refund or other payment from FlowCrypt.
Service Commitments and Service Credits. Service Credits are calculated as a percentage of the total Subscription charges paid by you for a specific account for either Capitan CMS or El Roboto Hosting (whichever was Unavailable, or both if both were Unavailable). Uptime percentage Service credit percentage Less than 99.5% but equal to or greater than 99.0% Less than 99.0% 10% 25% We will apply any Service Credits only against future Capitan CMS or El Roboto Hosting payments otherwise due from you. Service Credits will not entitle you to any refund or other payment from El Roboto. A Service Credit will be applicable and issued only if the credit amount for the applicable billing cycle is greater than 1GBP. Service Credits may not be transferred or applied to any other account. To receive a Service Credit, you must submit a claim directly to xxxxxxxx@xx-xxxxxx.xx.xx. To be eligible, the credit request must be received by us in the billing cycle after which the incident occurred and must include: the words “SLA Credit Request” in the subject line; the dates and times of each Unavailability incident that you are claiming; If the Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the cycle in which your request is confirmed by us. SLA EXCLUSIONS The Service Commitment does not apply to any unavailability, suspension or termination of Capitan CMS or El Roboto Hosting performance issues: (i) caused by factors outside of our reasonable control, including any force majeure event or Internet access or related problems beyond the demarcation point of Capitan CMS or El Roboto Hosting; (ii) that result from any actions or inactions of you or any third party, including code deployments or publishing of content out of our control; (iii) that result from your equipment, software or other technology and/or third party equipment, software or other technology (other than third party equipment within our direct control);
