Service Complaints. For service problems, including a POWER OUTAGE, you should contact your local utility as set forth in the Product Sheet.
Service Complaints. For service problems, including a POWER OUTAGE, you should contact your
Service Complaints. The DISTRICT maintains a service complaint log system with complaints recorded daily. Weekly reports of the complaints are provided to the VENDOR and the VENDOR is required to respond to these complaints weekly. Problems deemed serious by the DISTRICT will be communicated daily by phone or email for immediate attention. VENDOR personnel shall be available to meet with parents, school administrators, and students to resolve problems.
Service Complaints. Call your Utility (National Grid at 0-000-000-0000).
Service Complaints. The service complaint shall be addressed as enclosed in Annexure C. The complaint shall be acknowledged by the Service Provider in 24 Working Hours. In case of re-occurrence of the service complaint, the outlined actions in clause 24 will be triggered Service Provider shall be solely liable & responsible for compliance of applicable Labour Laws in respect of its employee, agents, representatives and sub-Contractors (if allowed) and in particular laws relating to terminal benefits such as Pension, Gratuity, Provident Fund, Bonus or other benefits to which they may be entitled and the laws relating to Contract Labour, Minimum Wages, etc., and the Bank shall have no liability in these regards. Further, the Service Provider would indemnify/make good for the losses to the Bank for non-compliance or any claims against the Bank arising out of any non-compliance as above.
Service Complaints. 9 CONTRACTOR shall handle all service complaints in a prompt and efficient
Service Complaints. (1) All customer complaints shall be directed to Grantee. Grantee shall record all complaints received by mail, by telephone or in person (including date, name, address of complainant and nature of complaint). Grantee agrees to use its best efforts to resolve all complaints by close of business of the second business (waste collection) day following the date on which such complaint is received. Service complaints may be investigated by the City’s Solid Waste and Recycling Coordinator (“City Coordinator”), or his/her designee. Unless a resolution satisfactory to the complainant, the Grantee and the City Coordinator is reached, the complainant may refer the matter to the City Manager or his/her designee for review.
(2) Grantee will maintain records listing the date of customer complaints, the customer, describing the nature of the complaint or request, and when and what action was taken by the Grantee to resolve the complaint. All such records shall be maintained for a period of twenty-four (24) months and shall be available for inspection by the City.
Service Complaints. 1. When a valid service complaint is received, the information is entered in the “Service Complaint Log” (Section 16 Exhibit K) to open and track the complaint.
2. The complaint is documented by preparing the “Service Complaint Worksheet”. (Section 16 Exhibit L) All issues should be documented with clear and concise comments. When addressing the issues with the customer, verify that each issue relates to work described on the dealer’s contract or work order.
3. The customer is informed that “verbal agreements” (if any) are outside the scope of issues addressed by FCC. The customer will then be advised that FCC will contact the contractor/dealer who in turn should contact the customer regarding resolution of their complaint(s). The customer is instructed to contact FCC again after contact is made with contractor/dealer or in the event that the contractor fails to respond in a reasonable amount of time.
4. Contact the dealer and advise them of the customer(s) issues and request that the dealer contact customer(s). Notate these series of events on the worksheet and document a “Hold Date” determined by the conversations with both dealer and customer. The “Hold Date” should also be entered in the Service Complaint Log. Management will review open service complaints and related action taken, on a weekly basis.
5. All communications with the customer and the dealer/contractor must be documented on the worksheet. If the complaint is not brought to an amicable conclusion within a reasonable amount of time, the customer file and worksheet should be submitted to a supervisor. Extensive delays or lack of communication by the dealer/contractor may necessitate further action being taken by FCC Management.
6. Once the customer acknowledges satisfaction with the repairs, the complaint is closed and a written acknowledgment (Section 16 Exhibit M) is mailed to the customer to sign and return. A copy of this letter is attached to the worksheet to be filed. Customer(s) failure to return the written satisfaction form is not cause for FCC to keep the complaint open.
7. Should the contractor fail, or refuse, to satisfy a substantiated complaint the dealership is terminated.
Service Complaints. A summary of the type, number and disposition of complaints received during the reporting period. A copy of the customer complaint log may, upon City request, be submitted with the report not later than fifteen days after the close of the reporting period.
Service Complaints. All Customers' Complaints shall be directed to Contractor. Contractor shall record all Complaints, including date, time, complainant's name and address, nature of Complaint, and date and manner of resolution of Complaint. Contractor shall maintain this information in a computerized service complaint log. This service complaint log shall be available for review by City representatives during Contractor’s office hours. Upon request by City, Contractor shall provide a copy of this service complaint log on comput- er disc, or via email, in a format compatible with City's computer system.
