Service to Clients. Should you need some kind of help regarding FirstBank Florida On-Line, or if you need to communicate with FirstBank Florida, you may call any of our branch locations or the On-Line Banking Department at 1-866-456-BANK or 0-000-000-0000, during the established service hours. You may also send us your message via fax to 0-000-000-0000 or write to the following address: FirstBank Florida On-Line Department 9795 So. Xxxxx Hwy Miami, Florida 33156 You may also send an electronic message to
Service to Clients. 5.1 The parties agree that in the administration of the provincial programs and in carrying out the functions of the National Employment Service, Saskatchewan will be guided by the following principles respecting service to clients:
a. provide convenient access to provincial programs and services;
b. provide courteous, empathetic and timely service;
c. provide flexible and innovative approaches to labour market and community needs;
d. optimize individual potential and human dignity; and
e. achieve measurable results within a well-defined framework of accountability.
5.2 Saskatchewan will ensure that availability of assistance under its provincial programs and with respect to the functions of the National Employment Service for which it is assuming responsibility is in either official language where there is significant demand for assistance in that language. In those areas where there is significant demand, Saskatchewan will also actively offer its services in either official language.
5.3 In determining areas of Saskatchewan where, for the purposes of section 5.2, there would be considered to be a "significant demand", Saskatchewan will use as a guideline the criteria for determining what constitutes "significant demand" for communications with, and services from, an office of a federal institution as set out in the Official Languages Regulations made pursuant to Canada's Official Languages Act.
5.4 Saskatchewan will consult with representatives of the Francophone community in Saskatchewan on the provision of French-language labour market development programs and services under this agreement.
Service to Clients. Each party will cause the agencies of its group to endeavor to perform advertising services for clients referred or introduced by the other party efficiently and in accordance with (i) such agencies’ highest standards for client service, including appropriate levels of staffing with experienced personnel and appropriate utilization of the resources of the applicable agencies, and (ii) any applicable strategies and procedures established by the Strategic Alliance Execution Group.
Service to Clients. (Clause applicable only in the case of a progressive sale)
Service to Clients. 5.1 Ontario agrees to provide access to assistance under its benefits and measures, and to the functions of the National Employment Service for which it is assuming responsibility, in either of Canada’s official languages where there is a significant demand for such assistance in that language. In determining the circumstances where there would be considered to be a "significant demand" for assistance in either official language, Ontario agrees to use as a guideline the circumstances in which there is considered to be a significant demand for communications with, and services from, an office of a federal institution, as set out in the Official Languages Regulations made pursuant to Canada's Official Languages Act.
5.2 Ontario will consult with representatives of the Francophone community in Ontario on the availability of assistance in French.
5.3 Canada and Ontario also agree to establish mechanisms for dealing with representations or enquiries made by Members of Parliament or Members of the Legislative Assembly of Ontario on behalf of constituents who have sought their assistance in resolving a problem or obtaining information in relation to obtaining assistance under Ontario’s programs, to ensure that the reply to the representations or enquiries is directed to the appropriate party and that the confidentiality and privacy requirements of the respective parties’ privacy legislation or policies are respected.
Service to Clients. 5.1 The Parties agree that in the administration of NL Benefits and Measures and in carrying out the function of the National Employment Service, Newfoundland and Labrador will be guided, subject to its service delivery model, by the following principles on service to clients:
(a) client-centered services which facilitate ease of access for a broad range of client groups;
(b) respectful and individualized services;
(c) provide an array of integrated labour market services which are flexible, innovative and responsive to the changing labour market, employer and community needs; and
(d) measurable results within a well-defined framework of accountability.
5.2 Newfoundland and Labrador agrees to
(a) provide access to assistance under its NL Benefits and Measures; and
(b) carry out the function of the National Employment Service delegated to it under Article 4 in either of Canada’s official languages where there is a significant demand for the provision of the assistance, or the performance of that function, in that language.
5.3 In determining the circumstances where there would be considered to be a "significant demand" for the provision of assistance or performance of the function referred to in Article 5.2 in either official language, Newfoundland and Labrador agrees to use as a guideline the criteria for determining what constitutes “significant demand” for communications with, and services from, an office of a federal institution as set out in the Official Languages (Communications with and Services to the Public) Regulations made pursuant to Canada's Official Languages Act.
5.4 Newfoundland and Labrador agrees to consult with representatives of the official language minority communities in Newfoundland and Labrador on the provision of its NL Benefits and Measures under this Agreement.
5.5 Canada and Newfoundland and Labrador will establish mechanisms for dealing with representations or enquiries made by Members of Parliament or Members of the House of Assembly of Newfoundland and Labrador on behalf of constituents who have sought their assistance in resolving a problem or obtaining information in relation to obtaining assistance under the NL Benefits and Measures, to ensure that the reply to the representations or enquiries is directed to the appropriate party and that the confidentiality and privacy requirements of the respective Parties’ privacy legislation or policies are respected.
