SLA Review Process Sample Clauses

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SLA Review Process. 5.1.1. The SLA Review Process will be a proportionate review of delivery against this SLA and will be conducted in a manner and at a frequency determined by the Commissioner, largely relying on HMPS’s internal assurance information and processes as per section 4.3. 1. Findings from the SLA Review Process will be made available to HMPS and may be shared with any relevant internal or external stakeholders. 5.1.2. Any formal meeting between the Commissioner and HMPS convened as part of the SLA Review Process shall be scheduled in advance wherever possible and both Parties will have the opportunity to involve others if necessary to ensure that issues can be addressed. ▇.▇.▇. ▇▇ addition to the aforementioned SLA Review Process, the Commissioner and HMPS shall agree, as necessary, meetings and visits to any site where Services are provided. This schedule may be reviewed and revised to reflect changes in HMPS’s delivery against the SLA. 5.1.4. The Commissioner shall have access at all reasonable times to information pertaining to SLA delivery. In addition, HMPS shall support reasonable requests from the Commissioner for information about the Services as required from time to time, and shall despatch promptly to the Commissioner all other relevant information, including, but not limited to, first drafts of the following reports:  Performance reports, including audit reports  Her Majesty’s Inspectorate of Prisons reports  Prison and Probation Ombudsman reports  Reports by the Office of the Surveillance Commissioner  Reports by the Interception of Communications Commissioner’s Office  Any other reports into serious operational failures 5.1.5. HMPS will provide service cost information through the INview costing system (supported by MyDetail and Phoenix).
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SLA Review Process. 7.4.1 SLA review meetings will take place when either the NPS or the Commissioning Authority requests them. 7.4.2 The NPS will provide reports and other information about SLA delivery to the Commissioning Authority as required. For example:  performance reports, including audit reportsHer Majesty’s Inspectorate of Probation reports  Prison and Probation Ombudsman reports  any other reports into serious operational failures and Serious Further Offences 7.4.3 NPS service cost information will be reported through a costing system to be designed to replace the existing PREview costing system (supported by NOMS Performance Hub and other central systems). 7.4.4 The NPS will appoint a representative who will participate in a Service Integration Group, which it is envisaged will consist of but not be limited to, representatives from NOMS Rehabilitation Services; the CRC, and each Resettlement Prison and other providers as necessary e.g.
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SLA Review Process. 7.4.1 SLA review meetings will take place when either the NPS or the Commissioning Authority requests them. 7.4.2 The NPS will provide reports and other information about SLA delivery to the Commissioning Authority as required. For example:  performance reports, including audit reportsHer Majesty’s Inspectorate of Probation reports  Prison and Probation Ombudsman reports  any other reports into serious operational failures and Serious Further Offences 7.4.3 NPS service cost information will be reported through a costing system to be designed to replace the existing PREview costing system (supported by NOMS Performance Hub and other central systems). 7.4.4 The NPS will appoint a representative who will participate in a Service Integration function, which it is envisaged will consist of a Service Integration Group including, but not limited to, representatives from NOMS Rehabilitation Services; the CRC, and each Resettlement Prison and other providers as necessary. The Service Integration Group will manage the interfaces between the parties to efficiently and effectively deliver services in the Contract Package Area. It is envisaged the Service Integration Group will meet regularly as agreed locally but as a minimum quarterly. 7.4.5 The Service Integration Group shall be responsible for:  resolving any issues arising between the NPS, the CRC and/or the relevant Resettlement Prisons in relation to the delivery of the Services in the Contract Package Area and the interfaces between them, including any relevant interfaces set out in this SLA  discussing potential opportunities to improve the integration, efficiency and effectiveness of the services in the Contract Package Area  identifying and agreeing measures to address recurring or material problems with the integration of services in the Contract Package Area  providing an overview of the issues, opportunities and measures discussed at meetings of the Service Integration Group and escalating any significant unresolved issues for the relevant governance groups to resolve
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