Software and Support Services Sample Clauses

Software and Support Services. 9.1 In-tend shall provide support services (“Support Services”) in respect of the Software in accordance with clauses 9 and 10 of this Agreement and In-tend’s “Software Support Policy”, set out in Schedule 3. In addition, In-tend shall use all reasonable endeavours to resolve (via allocated buyers and suppliers dedicated telephone helplines, details of which have been or will be provided to You) any difficulties and queries that You may have in relation to Your use of the Software provided that Your system administrators have been trained on current and available functionality (“Latest Release”). All internal support related queries are to go via the internal System Administrators for resolve in the first instance, and all unlocking supplier enquiries are the responsibility of You to unlock. 9.2 Unless otherwise agreed by In-tend in writing, Support Services shall be provided only between the hours of 08:30 and 17:00 Mondays to Fridays excluding English statutory holidays. 9.4 In-tend shall not be obliged to accept requests for Support Services other than from the two support contacts nominated by You and whose details have previously been provided in writing to In-tend (the maximum number of such support contacts not to exceed the number indicated in Schedule 1). You must ensure that the nominated support contacts (System Administrators) have been fully trained in the use of the Software. In-tend reserve the right to insist on paid training of Your users where staff have not undertaken training and utilizing the Support Helpdesk for aspects of a training day nature.
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Software and Support Services. Subject to Client’s and its Authorized Users’ compliance with the terms and conditions of this Agreement, Benefitfocus shall make the Services available to Client for use by Authorized Users pursuant to this Agreement and the applicable Order Form during the term of the applicable Order Form(s).
Sample 1
Software and Support Services. 2.1 The Pathfindr Software is intended to permit the Customer to set up and manage the deployment of the Pathfindr Hardware, as well as to access the relevant data and set up alerts in conjunction with the use of the Pathfindr Hardware. 2.2 Pathfindr shall use reasonable endeavours to make the Pathfindr Software and Support Services available 24 hours a day, seven days a week, except for: 2.2.1 planned maintenance carried out during the maintenance window of 8.00pm to 2.00am UK time on any day; and 2.2.2 unscheduled maintenance performed outside Business Hours, provided that Pathfindr has used reasonable endeavours to give the Customer at least 6 Business Hours' notice in advance. 2.3 Training provided as part of the Support Services is limited to provision of those guidance and know-how documents made available via Xxxxxxxxx.xx. Any additional training required by the Customer, including initial training, shall be chargeable in addition to the Subscription Fee at Pathfindr’s standard rate card as notified to the Customer from time to time. 2.4 The Customer shall be responsible for providing first line support to its end customers but may escalate issues that it is unable to resolve by way of first line support to Pathfindr in accordance with paragraph 6.3 of Schedule 4.
Sample 1
Software and Support Services. Upon payment in full as set forth in the Schedule, PeopleSoft agrees to provide software, technical support and related services to Company in accordance with PeopleSoft's standard terms for alliances. SOFTWARE - PeopleSoft will provide Company with a license to use PeopleSoft software during the Term pursuant to the terms of the Software License Terms and Conditions attached hereto as Exhibit A (the "License Agreement") and pursuant to the Schedule attached hereto as Exhibit B. PeopleSoft shall have sole discretion to choose the PeopleSoft software products to be provided to Company.
Sample 1
Software and Support Services. Varnish and Customer enter into this Agreement pursuant to the Partnership Agreement executed between Akamai Technologies, Inc. (“Akamai”) and Varnish with effective date March 24, 2017 (the “Partnership Agreement”). Under the terms of this Agreement, and as further described below, Varnish offers to Customer a one year license to Version 1 of the Varnish-Akamai Bridge (the “Software”) on a subscription basis as well as access to ongoing support services, as defined herein (the “Services”).
Sample 1
Software and Support Services. Varnish offers the Varnish Enterprise Cloud Software and the other software identified in Exhibit A (the “Software”) on a subscription basis.
Sample 1
Software and Support Services. Varnish offers the Varnish Plus Software and the other software identified on Exhibit A or in the Order Form (together the “Software”) on a subscription basis to customers who purchase ongoing support services in accordance with the terms of the applicable Order Form and this Agreement (the “Services”). The basic Varnish software is also available pursuant to the terms of a Free BSD License, as described in Exhibit A.
Sample 1
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Software and Support Services 
Sample 1

Related to Software and Support Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services 3.1 Subject to Client’s timely payment of applicable Maintenance and Support fees, MRI will provide to Client the Maintenance and Support services for the Maintenance and Support plan indicated in the Order Document during the specified period. All licenses in Client’s possession must be supported under the same Maintenance and Support plan. 3.2 Updates are provided if and when available and MRI shall notify Client of the availability of such Updates solely by posting such Updates at MRI’s client support portal. MRI is under no obligation to develop any future programs or functionality. MRI is under no obligation to provide Maintenance and Support with respect to: (i) Software that has been altered or modified by anyone other than MRI or its licensors; (ii) a release for which Maintenance and Support has been discontinued; (iii) Software used other than in accordance with the Documentation or other than on a XXX; (iv) discrepancies that do not significantly impair or affect the operation of the Software; (v) any systems or programs not supplied by MRI; or (vi) Configurations. 3.3 Subject to timely payment of the applicable fees, Maintenance and Support is provided for all Software, unless otherwise noted in the Order Document, provided however that with respect to Third Party Software, MRI’s obligation is limited to using commercially reasonable endeavours to obtain Maintenance and Support from the third party owner of such Software. 3.4 Maintenance and Support starts on the Effective Date and continues through the expiration of the initial term set forth in the Order Document (“Initial Term”). Following the end of the Initial Term, Maintenance and Support and the license grant under Section 2.1 shall automatically renew for the same length as the Initial Term (each renewal a “Renewal Term”), unless either Party gives written notice at least sixty (60) calendar days prior to the end of the Initial Term or any Renewal Term, as applicable, of its intention to not renew Maintenance and Support and the license grant. The pricing for the first twelve (12) months of any Renewal Term shall be provided in writing by MRI no less than ninety (90) days prior to the end of the Initial Term or any Renewal Term. Notice to not renew the Initial Term or any Renewal Term shall be given in accordance with section 10.8 of the Master Agreement and shall be deemed given upon delivery to the non-cancelling Party. For purposes of the pricing notice in this Section only, email or first-class mail will suffice. The Initial Term and Renewal Terms are collectively referred to as the “Term”. 3.5 In the event that Client’s Maintenance and Support is not renewed and is later reinstated, a reinstatement fee shall be assessed equal to 120% of the aggregate Maintenance and Support fee that would have been payable during the period of lapse. In order to reinstate Maintenance and Support, Client must Upgrade its Software to the most current release and pay for any applicable Upgrade fees. 3.6 If ordered by Client, Maintenance and Support must be ordered for all Software and all associated License Metrics licensed by Client and its Affiliates. Client may not purchase or renew Maintenance and Support for less than all of the Software licensed by Client. 3.7 Fees for Maintenance and Support do not include implementation, training and other Professional Services, such as project management, conversion, report writing, and external systems interface development. 3.8 It is Client’s responsibility to ensure that all appropriate users receive initial training services sufficient to enable Client to effectively use the Software. Failure to do so could result in additional Maintenance and Support fees if service requests are deemed excessive as a result of insufficient training, at MRI’s discretion. 3.9 The System will need to be installed on Client’s servers and technology infrastructure. If utilizing Professional Services or Maintenance and Support in the installation of the System, Client shall ensure that MRI’s assigned technical personnel are able to access the System remotely. Client shall be responsible for providing access through any security measures it deems necessary. MRI alone shall decide whether access to the System is sufficient for Maintenance and Support purposes. Certain functionality of the System may require connections to or interaction with MRI after such System is running on Client’s infrastructure, and Client agrees to permit and facilitate such connections

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Hardware and Software In order to use the Services, you must obtain and maintain, at your expense, compatible hardware and software as specified by Credit Union from time to time. Credit Union is not responsible for any third party software you may need to use the Services. Any such software is accepted by you as is and is subject to the terms and conditions of the software agreement you enter into directly with the third party software provider at time of download and installation.

  • Hosting Services NCR Voyix shall furnish facilities, equipment, computer programs and services, as specified from time to time by NCR Voyix, that NCR Voyix deems necessary for operation and maintenance of the System (collectively, the “Hosting Services”).

  • Required hardware and software The minimum system requirements for using the DocuSign system may change over time. The current system requirements are found here: xxxxx://xxxxxxx.xxxxxxxx.xxx/guides/signer-guide- signing-system-requirements.

  • Software Services If elected by Customer, the following Software Services will be made available for Customer’s use. 2.1. Core HR Software Service is a system of interactive web pages to assist Customer in its human resource related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The HR Software Services shall function in accordance with the Documentation, as may be amended from time to time, and provide features to aid Customer with its compliance with federal and state laws and regulations applicable to Human Resources (except as stated otherwise in the Documentation). 2.2. Recruiting Software Service is a system of interactive web pages to assist Customer in posting job requisitions, storing candidates, recording job applications, and the related recordkeeping and reporting. Customer shall ensure the accuracy of its Customer Data. The Recruiting Software Service shall function in accordance with the Documentation which may be amended from time to time.

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