Ongoing Support Services. It is Libre’s goal to help the Detainee remain out of immigration detention and help them remain in compliance with their bond conditions. In furtherance of this goal, Libre may provide the Detainee with certain support services, offered at Libre’s reasonable discretion and subject to availability. These discretionary services may include, but may or may not be limited to:
Ongoing Support Services. It is Libre’s goal to help the Detainee remain out of immigration detention and help them remain in compliance with their bond conditions. In furtherance of this goal, Libre may provide the Detainee with certain support services, offered at Libre’s reasonable discretion and subject to availability. These discretionary services may include, but may or may not be limited to: legal referrals to an independent, pro xxxx attorney, firm, or legal service organization(s), some of which may be funded in part or in whole by Libre; translation services for legal documents related to the Detainee’s immigration case or bond obligations; court appointment reminders, to the extent that the Detainee informs us of such dates and while they remain an active user of the Libre App; limited transportation assistance to and from immigration court appearances, provided Libre has an available driver agent in the Detainee’s area; emergency assistance through Libre’s 24/7 call centers and/or the Libre App; and retention of a paid attorney on behalf of the bonding company or surety on the Detainee’s bond to appeal a deportation order, bond violation order, or other adverse ruling by an immigration law judge against the Detainee. In certain circumstances, as reasonably determined by Libre, in its sole discretion, Libre’s assistance may be limited to advice and coordination of a particular service or services, and any out-of-pocket expenses will remain the Detainee’s responsibility (e.g., we may assist the Detainee in coordinating their travel to immigration court, but the Detainee might be required to pay for such travel costs, as needed.) It is the Detainee’s responsibility to reach out to Libre as early as possible with their request(s) for the support services listed in this section. Requests submitted through the Libre App will be prioritized over other methods. The more frequently the Detainee communicates their issues, needs, and concerns with Libre, the better Libre can allocate its limited support service resources to assist them.
Ongoing Support Services. With respect to Franchisees of PAK MAIL Centers located in the Territory, the Marketer shall perform the following ongoing Support Services on behalf of the Franchisor:
a. Initiate not fewer than two consultations by telephone with each Franchisee each month regarding the continuing operation and management of the Center and advice regarding services offered and related issues;
b. Conduct seminars for Franchisees to provide on-going updates of information regarding new services and products, the shipping business in general, marketing and business techniques and updated Licensed Methods, including without limitation, information about special programs or new services of the Franchisor, such as the A.M. P.M. MOVERS Program;
c. Provide advice and assistance to the Franchisee in connection with the development of and improvements to the Franchisee's Center;
d. Conduct at least one field inspection of each PAK MAIL Center in the Territory every calendar quarter in the manner as required by the Franchisor from time to time, said inspections to be verified by written reports;
e. Provide access to advertising and promotional materials as may be developed by the Franchisor from time to time and assist Franchisees in implementing advertising and promotional campaigns;
f. At the Franchisor's written request, establish a toll-free telephone number for all PAK MAIL Centers located in the Territory to consult with Franchisees during regular business hours;
g. Submit monthly reports to the Franchisor on activities in the Territory, using procedures and forms prescribed and supplied by the Franchisor; and
h. Use best efforts to cause Franchisees in the Territory to timely pay all amounts due to the Franchisor and collect past due amounts from Franchisees.
Ongoing Support Services a. DSHS will require support from the Contractor for a period of time until DSHS can support the new solution internally. Contractor staff who have intimate knowledge of DSHS’s configuration will provide support to DSHS support staff for providing ongoing support, maintenance, and corrections as needed.
b. Prior to moving to maintenance and ongoing support, DSHS must provide written final acceptance of the system and HyperCare has ended.
c. DSHS may request the Contractor to provide technical support that is readily accessible via telephone, web, or on-site support. The implemented solution will be a critical system for DSHS; therefore, the availability of business, technical, and configuration implementation support is very important.
d. The maintenance and operations plan should observe the severity levels identified in Exhibit E.15.
Ongoing Support Services. (a) DURING AGREEMENT TERM. The [**] will be delivered and customized by Amdocs, and the Developed Materials implemented, for AT&T under and in accordance with the terms of the Agreement. Following Acceptance by AT&T of the [**] under the Agreement and continuing through the term of the Agreement, the [**] will be supported by Amdocs pursuant to and in accordance with the provisions of the Agreement.
Ongoing Support Services. Vendor will provide a dedicated technical resource. This resource will provide the following services including but not limited to:
Ongoing Support Services. 1. Customer Support Candex will provide the following support services during the Term:
a) Customer Support Center accessible via email to xxxxxxx@xxxxxx.xxx, with operating hours Monday through Friday, from 12:00am to 4:00pm EST, capable of receiving and managing reports of errors or other user inquiries relating to the Platform;
b) Dedicated Customer Success Account Lead for ongoing support and escalations for the Customer Account; and
c) Platform error or defect remediation (whether notified to Candex by Customer or discovered otherwise) within reasonable timelines as defined in Ongoing Service Levels below.
Ongoing Support Services. Beginning on the Effective Date, Paramount shall provide the following ongoing support services to Customer and its Affiliates:
(a) Paramount shall provide to Customer and its Affiliates, during Paramount's normal business hours, telephone assistance regarding Customer's and its Affiliates' proper and authorized use of the latest release of the Software and all releases of the Software previously provided to Customer and its Affiliates.
(b) Paramount shall provide to Customer and its Affiliates, during Paramount's normal business hours, commercially reasonable efforts in solving problems that arise in connection with Customer's and its Affiliates' proper and authorized use of the Software or in correcting failures of the Software to perform in accordance with the documentation provided to Customer and its Affiliates. Customer shall provide to Paramount reasonably detailed documentation and explanation, together with underlying data, to substantiate any such problem or failure and to assist Paramount in its efforts to diagnose and correct the problem or failure. If, within a commercially reasonable time, given the severity of the failure, Paramount and Customer or its Affiliate have been unable to diagnose a problem through phone support, support services shall be provided by Paramount at the Designated Location(s) if necessary to diagnose or resolve the problem.
(c) Paramount shall provide to Customer Paramount's periodic modifications, revisions and updates to the Software which Paramount incorporates into the Software without additional charge. All modifications, revisions and updates shall be furnished by means of new releases of the Software and shall be accompanied by updates to any related documentation whenever Paramount determines that such updates are necessary. To the extent any modification, revision or update requires Customer or its Affiliates to migrate data to the updated Software, Paramount shall perform such migration at its own expense.
Ongoing Support Services a. Provided, at a minimum, twice monthly and are needed to support and maintain an individual with the most significant disability;
b. Identified based on a determination by the designated State unit of the individual's needs as specified in an individualized written rehabilitation program; and
c. Furnished by VR from the time of job placement until the transition to extended services, unless post-secondary services are provided following transition, and thereafter by one or more extended service providers through the individual's term of employment.
Ongoing Support Services. It is Libre’s goal to help You remain out of immigration detention and help You remain in compliance with Your bond conditions. In furtherance of this goal, Libre
