Subscriber Support. AvantGo will provide all technical support ------------------ to Subscribers to the Health Category as part of its Subscriber support for the AG Service generally. Subscriber support will be equal to or better than that provided to users of non-Health Category channels.
Subscriber Support. Provider will provide reasonable onsite technical ------------------- support for Subscribers, at reasonable times designated by Provider and as detailed in Exhibit "C", including assistance with initial or ----------- subsequent configuration of Subscriber supplied equipment and 24-7 toll-free telephone subscriber assistance.
Subscriber Support. Instinct Innovations provides, at its discretion basic remote support for the Redbook Software subscribed by the Subscriber at no additional charge.
Subscriber Support. Telnet shall maintain a first line of response, known within the telephony industry as a “Tier 1 Subscriber help-desk and support function”, as further defined in Schedule “B”, as is required to maintain Subscriber satisfaction at or above industry standards.
Subscriber Support. N2K shall be responsible for each Subscriber's maintenance and support requirements in connection with the Service. In N2K's
Subscriber Support. Liscio offers customer and technical support to Subscriber and Users in person or via telephone, e-mail or other electronic means in conjunction with the Services. Liscio will use reasonable efforts to troubleshoot and resolve issues reported to Liscio customer support, but does not make any representations or guarantees that Liscio will be able to fully resolve any such issues. Except as provided in this Section 9 or by applicable law, Liscio has no obligation to provide customer support, technical support, or to provide solutions (e.g., bug fixes to software) to any issues that may arise in Subscriber’s particular use of the Services.
Subscriber Support. Hellodoc provides, at its discretion basic support for the MyHealthClinic Software subscribed by the Subscriber at no additional charge, and/or upgraded support if purchased separately and will use commercially reasonable efforts to make the subscription services available from 10 AM to
Subscriber Support. Air Advantage will provide telephone assistance via a specified telephone number on a reasonable efforts basis during specified hours. Assistance is limited to problems arising from use of the Air Advantage service and excludes problems related to your personal hardware and software. Air Advantage cannot guarantee the resolution of any particular problem or Air Advantage service disruption. However, Air Advantage will make a reasonable attempt to resolve your problem. Air Advantage is not liable for any service disruption rising from any matter beyond the direct control of Air Advantage. Any disruption occurring within the control of Air Advantage will be resolved in the shortest period of time possible. Problem Reports may be made to Air Advantage directly or via the Problem Report Form located on Air Advantage’s website at xxx.xxxxxxxxxxxx.xxx or via our toll-free telephone number at 000-000-0000. Subscriber support is limited to issues directly related to the signal transmitted by Air Advantage or the equipment used for that transmission. Technical support for issues relating to non-connection issues such as software installation, hardware configuration and/or installation or other non-connection related issues may be charged at the following rates: On-site visit by our technician $65.00 per hour (1/2-hour minimum charge) Phone support $10.00 per 15 minutes (min. $10.00 charge).
Subscriber Support. Subscriber shall be entitled to the support ------------------ services set forth and described in 2Bridge's Service Overview in Schedule B ("Support Services"). Such Support Services include efforts to (i) answer Subscriber's questions communicated to 2Bridge through a designated Subscriber technical liaison regarding the proper utilization of the 2Bridge Service, (ii) identify defective source code, (iii) update the 2Bridge Software made available on the 2Bridge Service with versions to correct any material program errors or to provide minor functional enhancements that are made available by 2Bridge to subscribers at no additional charge ("Updates").
Subscriber Support. Subscriber shall be entitled to support ------------------ services ("Support Services"). Such Support Services include efforts to: (i) answer Subscriber's questions communicated to 2Bridge through a designated Subscriber technical liaison regarding the proper utilization of the Software, (ii) identify defective source code, (iii) update the Software with versions to correct any material program errors or to provide minor functional enhancements that are made available by 2Bridge to subscribers at no additional charge ("Updates").
