Suggestions and Complaints. 8.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response.
Suggestions and Complaints. During the trial period(s), the parties agree to meet at the Local level to discuss suggestions and complaints concerning extended tours in an effort to adopt or resolve them to the satisfaction of the Hospital and the nurses.
Suggestions and Complaints. 10.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from the Provider.
Suggestions and Complaints. During the trial period the parties agree to meet at the local level to discuss suggestions or complaints in an effort to resolve them. Any problems arising from the required changes implement this trial will be as a complaint and will be resolved
Suggestions and Complaints. During the trial period the parties agree t o meet at the Local level to discuss suggestions or complaints in an effort to resolve them. Any problems arising from the required changes to implement this trial period will not be subject to the formal grievance procedure, but will be treated as a complaint and will be resolved SHIF T HOURS: Shift hours may vary to some degree depending on the unit, but normally for the hour tours the hours will be from to and to and for the the hour tours the hours will be from to and to and to Relief staff may work all or part of on the workload requirements of the unit. PAI D HOLIDAYS: hour tour depending Arrangements over Christmas and New Year's may be adjusted according to each unit's time schedule. CONTINUATION OR DISCONTINUATION: Continuation of the extended tour schedule after the initial trial period will be based primarily on the results of the evaluation according to the criteria as outlined below and secondly based on support for continuation of the program by at least eighty percent (80%) of the participating nurses as determined by secret ballot. Full - time and part - time ballots will be counted separately and failure to achieve the above majority will result in the matter being reviewed. If it is determined, according to the above factors, to continue the extended tour schedule, those nurses not supporting the program will have the option to be considered for transfer to the other nursing units as positions become
Suggestions and Complaints. Along with all volunteers you are eligible for membership of the Management Committee and can make comments or suggestions at any time to help us with the running of the nursery or SWOP. If you wish to make a complaint, then you should first do so with the Nursery Manager. If necessary your complaint should be addressed in writing, but if you have difficulty with this you may use a friend or advocate to do so on your behalf. The Nursery Manager will endeavour to resolve the complaint directly with the volunteer but, if he or she is unable to do so, your complaint will be passed automatically to the Trustees of SWOP who will investigate the complaint and inform you of their decision within three weeks. (If the Project Manager is unable to resolve your complaint to your satisfaction, then you should address your complaint in writing to the Company Secretary, care of Cherry Tree Nursery, who will write informing you of the Trustees’ decision within three weeks). This agreement was explained to you by ………………………………………………… I confirm that I have read the agreement, understand its provisions and have been given a copy of the Health and Safety procedures. I will comply with the provisions of this agreement at all times. SIGNED: …………………………………………………….. Volunteer …………………………………………………………. SWOP Staff Member
