Suggestions and Complaints Sample Clauses

Suggestions and Complaints. 8.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 8.2 Should you wish to receive independent assistance or advice we shall help you to contact your local authority or other relevant advocate. 8.3 Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is set out in Appendix 2 of this Agreement and further copies of which are available at any time from any of our staff. To submit a complaint please contact our Complaints Co-ordinator at xxxxxxxxxxxxxxxxxxxxx@xxxxxx.xxx. 8.4 You may also complain directly to, the Care Inspectorate, or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council. We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.
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Suggestions and Complaints. During the trial period(s), the parties agree to meet at the Local level to discuss suggestions and complaints concerning extended tours in an effort to adopt or resolve them to the satisfaction of the Hospital and the nurses.
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Suggestions and Complaints. 10.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from the Provider. 10.2 Should you wish to receive independent assistance or advice the Provider shall help you to contact your relevant advocate. 10.1 Should you be dissatisfied with any aspect of our service, you have the right to complain to the Provider as described in Abercorn Care Limited’s complaints policy. You may also, wish to contact the Council or Care Inspectorate3 (who may be contacted at 3C & D South Xxxxxxxx Xxxx, Edinburgh EH6 6QQ). 10.1.1 The Provider would encourage you to talk to them in the first instance. Your Named Nurse/Carer or the Home’s Manager will be pleased to discuss with you or your representative, any concerns that you may have. 10.1.2 If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do so. 10.2 A copy of our complaint’s policies and procedures are included in your resident’s information brochure.
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Suggestions and Complaints. 7.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from us, and we will respond to this in writing within 14 days at the latest acknowledging this and setting out our response and the reasons for our response. 7.2 Should you wish to receive independent assistance or advice we shall help you to contact your Care Manager or other relevant advocate. 7.3 Should you be dissatisfied with any aspect of our service, you have the right to complain to us using our complaints procedure, a copy of which is attached to this Agreement and further copies of which are available at any time from any of our staff. You may also complain directly to, the Care Inspectorate (who may be contacted at <insert address of local Care Inspectorate office>) and/or the <insert name of Council > (who may be contacted at <insert address of (name of Council) officer>), or, if your complaint is about a member of staff who is registered with them, to the Scottish Social Services Council, (who may be contacted at <insert address of SSSC). We would encourage you to talk to us in the first instance. Your key worker or Care Home manager shall be pleased to discuss with you or your Representative, any concerns that you may have. If we are unable to resolve the issue to your satisfaction and you wish to refer your complaint to the Care Inspectorate or <insert name of Council >, we shall assist you to do this, but it is your right to use any of these complaint routes at any point, or any combination at the same time.
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Suggestions and Complaints. During the trial period the parties agree t o meet at the Local level to discuss suggestions or complaints in an effort to resolve them. Any problems arising from the required changes to implement this trial period will not be subject to the formal grievance procedure, but will be treated as a complaint and will be resolved Shift hours may vary to some degree depending on the unit, but normally for the hour tours the hours will be from to and to and for the the hour tours the hours will be from to and to and to Relief staff may work all or part of on the workload requirements of the unit. hour tour depending Arrangements over Christmas and New Year's may be adjusted according to each unit's time schedule. Continuation of the extended tour schedule after the initial trial period will be based primarily on the results of the evaluation according to the criteria as outlined below and secondly based on support for continuation of the program by at least eighty percent (80%) of the participating nurses as determined by secret ballot. Full - time and part - time ballots will be counted separately and failure to achieve the above majority will result in the matter being reviewed. If it is determined, according to the above factors, to continue the extended tour schedule, those nurses not supporting the program will have the option to be considered for transfer to the other nursing units as positions become
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Suggestions and Complaints. During the trial period the parties agree to meet at the local level to discuss suggestions or complaints in an effort to resolve them. Any problems arising from the required changes implement this trial will be as a complaint and will be resolved
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Suggestions and Complaints. Along with all volunteers you are eligible for membership of the Management Committee and can make comments or suggestions at any time to help us with the running of the nursery or SWOP.
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Suggestions and Complaints. 10.1 You are welcome to make comments or suggestions at any time in respect of the service you receive from the Provider. 10.2 Should you wish to receive independent assistance or advice the Provider shall help you to contact your relevant advocate. 10.1 Should you be dissatisfied with any aspect of our service, you have the right to complain to the Provider as described in Abercorn Care Limited’s complaints policy. You may also, wish to contact the Council or Care Inspectorate2 10.1.1 The Provider would encourage you to talk to them in the first instance. Your Named Nurse/Carer or the Home’s Manager will be pleased to discuss with you or your representative, any concerns that you may have. 10.1.2 If we are unable to resolve the issue to your satisfaction, and you wish to refer your complaint to the Care Inspectorate, we shall assist you to do so. 10.2 A copy of our complaint’s policies and procedures are included in your resident’s information brochure.
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Related to Suggestions and Complaints

  • Errors, Questions, and Complaints a. In case of errors or questions about your transactions, you should as soon as possible contact us as set forth in Section 6 of the General Terms above. b. If you think your periodic statement for your account is incorrect or you need more information about a transaction listed in the periodic statement for your account, we must hear from you no later than sixty (60) days after we send you the applicable periodic statement for your account that identifies the error. You must: 1. Tell us your name; 2. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and, 3. Tell us the dollar amount of the suspected error. c. If you tell us orally, we may require that you send your complaint in writing within ten (10) Business Days after your oral notification. Except as described below, we will determine whether an error occurred within ten (10) Business Days after you notify us of the error. We will tell you the results of our investigation within three (3) Business Days after we complete our investigation of the error, and will correct any error promptly. However, if we require more time to confirm the nature of your complaint or question, we reserve the right to take up to forty-five (45) days to complete our investigation. If we decide to do this, we will provisionally credit your Eligible Transaction Account within ten (10) Business Days for the amount you think is in error. If we ask you to submit your complaint or question in writing and we do not receive it within ten (10) Business Days, we may not provisionally credit your Eligible Transaction Account. If it is determined there was no error we will mail you a written explanation within three (3) Business Days after completion of our investigation. You may ask for copies of documents used in our investigation. We may revoke any provisional credit provided to you if we find an error did not occur.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • Suggestions We shall have a royalty-free, worldwide, transferable, sublicenseable, irrevocable, perpetual license to use or incorporate into the Services any suggestions, enhancement requests, recommendations or other feedback provided by You, including Users, relating to the operation of the Services.

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Product Complaints Subdistributor shall promptly notify Distributor of (but in no event later than 24 hours after receipt), and provide, upon Distributor’s request, reasonable assistance to address and investigate, any complaint or adverse claim about any Product or its use of which Subdistributor becomes aware;

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Procurement Related Complaints and Administrative Review 49.1 The procedures for making a Procurement-related Complaint are as specified in the TDS. 49.2 A request for administrative review shall be made in the form provided under contract forms.

  • Complaints and Compensation If you have a complaint of any kind, please be sure to let us know. We will do our utmost to resolve the issue. You can put your complaint in writing to us at:

  • COMPLAINTS AND GRIEVANCES 7.01 If an employee has a complaint concerning the application, interpretation, administration, or alleged violation of any of the provisions of this Agreement, he/she shall take the matter up orally with his/her immediate Supervisor or designate within five (5) business days after the circumstance giving rise to the complaint. The Supervisor or designate will give his/her answer to the 7.02 If such complaint or question is not settled to the satisfaction of the employee, then the following steps of the grievance procedure may be invoked in order. It is understood that a grievance must be lodged within five (5) business days after receiving the Supervisor’s or designate response to the complaint as per article 7.01. STEP 1 Any employee grievance shall be set forth in writing, in duplicate, and shall be presented to the Supervisor. The submissions shall include reference to the specific clause and article of the Agreement allegedly violated or misinterpreted and redress sought. The Supervisor shall review the grievance and reply in writing to the Union within five (5) business days, giving his/her disposition and his/her reason thereof. STEP 2 If a settlement has not been reached under Step 1, the employee may within five (5) business days of the Supervisor's reply, refer the grievance to the Administrator of the Home, at interest, or his/her nominee. The Administrator of the Home or his/her nominee together with the employee and his/her Supervisor, and his/her Xxxxxxx, shall meet within five (5) business days of reference to the Administrator of the Home. The Administrator of the Home shall give his/her reply in writing to the Union within five (5) business days after date of meeting. STEP 3 If settlement has not been reached under Step 2, the employee may refer the grievance to his/her Union Grievance Committee which may within five (5) business days of the Administrator's reply refer the grievance to the Director of Human Resources or his/her designate. Within five (5) business days the Director of Human Resources or his/her designate together with such other representation as may be chosen to represent the Employer shall meet with the Union Grievance Committee to discuss the grievance. At this meeting a full-time representative of the Union may be present, if his/her presence is requested by the Employer or the Union. Written reply to the grievance shall be given to the Union within five (5) business days after such meeting. If a grievance is not settled to the satisfaction of either party to this Agreement by the procedure outlined above, then either party may, within ten (10) working days of the reply of the Director of Human Resources, refer the grievance to arbitration in accordance with the provisions contained in Article 9. 7.03 Any of the time allowances provided in the Article may be extended by mutual agreement in writing between the Union and the Employer. 7.04 Notwithstanding the provisions of the Ontario Labour Relations Act, any grievance not initiated or appealed at any stage of the grievance procedure, including reference to arbitration within the limits stipulated, shall be considered settled on the basis of the last decision and NOT subject to further appeal. 7.05 No employee written reprimand shall be entered in an employee's personnel file unless the employee and Local Recording Secretary or designate are given a copy of such written reprimand. 7.06 Saturdays and Sundays and paid holidays shall not be considered working days within the scope of this Article.

  • Complaints Investigation The employee who complains of harassment under the provisions of the Human Rights Code must first comply with the Employer’s harassment policy procedures before filing a grievance or human rights complaint.

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