Technical Support and Maintenance Services. In addition to Enfocus Software, Enfocus will, from time to time, make certain Third-Party Apps available via its Site. Technical Support and Maintenance Services are required in order to (i) download and run any Third-Party Apps made available free of charge, or (ii) to obtain version upgrades of any Third-Party Apps made available free of charge.
Technical Support and Maintenance Services. This XXXX does not entitle you to receive any enhancements, improvements or modifications to the Licensed Software. SCI may provide you with Technical Support and Maintenance if you have ordered such services from SCI, subject to the execution of an applicable Order. Use of Technical Support and Maintenance is governed by SCI’s policies and programs. Any enhancements, improvements, modifications or other supplemental software provided to you as part of Technical Support and Maintenance shall be considered part of the Licensed Software and subject to the terms and conditions of this XXXX. With respect to technical information you provide to SCI as part of Technical Support and Maintenance, SCI may use such information for its business purposes, including for product support and development.
Technical Support and Maintenance Services. (1) The Supplier will supply telephone and electronic mail assistance co the representative designated by the Customer under paragraph 5 between 9 a.m. and 5 p.m., local time, from the Supplier's designated office location, during the Supplier's regular business days, and on an as-needed basis as agreed upon by the Parties. This telephone assistance will consist, of the Supplier using its best efforts to provide:
(a) explanation of functions and features of the Technology;
(b) clarification of documentation pertaining to the Technology;
(c) guidance in the operation of the Technology; and
(d) error analysis and correction in accordance with paragraph 4(3), if correction can be made by telephone.
(2) The Supplier shall, if, as and when it deems necessary, provide Customer with updates for the Technology reflecting improvements made to the Technology.
(3) If the Customer suspects that a defect exists in the Technology, the Customer shall notify the Supplier in writing of its suspicions. This notification shall comprehensively describe the nature of the suspected defect and provide details of the circumstances of its occurrence. Upon receipt of the Customer's notice, the Supplier shall use its best efforts to confirm the existence of the defect If the Supplier confirms the existence of the defect, the Supplier shall correct it as part of its obligations under this agreement; if the Supplier determines that no such defects exist, the Customer shall pay the Supplier for its efforts at the Supplier's hourly rate then in effect.
(4) Under this agreement, the Supplier shall make available up to, but not exceeding, one (1) program manager and two (2) senior experienced development-engineering personnel to make feature modifications to existing components of the Technology for the Customer.
Technical Support and Maintenance Services. Subject to payment of applicable fees, Edifecs will provide Customer with TSM Services described in the TSM Plan.
Technical Support and Maintenance Services. Pursuant to an Order Form and the terms set forth in Exhibit A to this Agreement, Licensee may enroll in Logi Analytics’ Technical Support and Maintenance Services by paying Logi Analytics the then-applicable annual Technical Support and Maintenance Services fees (the “Support and Maintenance Fees”). Upon payment of the Support and Maintenance Fees, Logi Analytics shall provide Licensee with the level of Technical Support and Maintenance Services set forth in the Order Form. Any Logi Analytics Software updates and upgrades provided to Licensee pursuant to the Maintenance Services set forth in Exhibit A shall be deemed part of the Logi Analytics Software and shall be licensed under the terms and conditions of this Agreement. Logi Analytics shall have no obligation to provide Technical Support, by any means, to any entity or individual other than Points of Contact in a number not to exceed the number set forth on the Order Form. Licensee shall notify Logi Analytics of the names of the Points of Contact.
Technical Support and Maintenance Services. Illumina will attempt to provide Technical Support and Maintenance Services by using run metric data (which is not considered Personal Data). Depending on the issue, Illumina may need to access genomic data and/or pseudonymized information contained in BAM files, FastQ files and VCF files including run sequencing data (such as WGS or WXS data) in order to properly troubleshoot and suitably investigate an issue which may arise with respect to Customer’s purchased products/services. Illumina also Processes data localization requirements, i.e., whether data is determined to be sensitive within a region and required to remain within that region or be scrubbed of the sensitive information before transiting outside the region.
Technical Support and Maintenance Services. Where Customer shares genomic data files containing run sequencing data with Illumina to perform troubleshooting, such files shall be deleted within thirty (30) working days from the date the technical issue which was being attempted to solve is reported as closed by Illumina.
Technical Support and Maintenance Services. Illumina Group sub-processors Entity name Sub-processing activities Country Third-party sub-processors Entity name Sub-processing activities Country
Technical Support and Maintenance Services. This XXXX does not entitle you to receive any enhancements, improvements or modifications to the Licensed Software. SourceCode may provide you with Technical Support and Maintenance if you have ordered such services from SourceCode. Use of Technical Support and Maintenance is governed by the SourceCode policies and programs in effect at the time such Technical Support and Maintenance is ordered. Any enhancements, improvements, modifications or other supplemental software provided to you as part of Technical Support and Maintenance shall be considered part of the Licensed Software and subject to the terms and conditions of this XXXX. With respect to technical information you provide to SourceCode as part of Technical Support and Maintenance, SourceCode may use such information for its business purposes, including for product support and development.
Technical Support and Maintenance Services. This XXXX does not entitle you to receive any enhancements, improvements or modifications to the Licensed Software. PDF Share Forms may provide you with Technical Support and Maintenance if you have ordered such service from PDF Share Forms. Use of Technical Support and Maintenance is governed by the PDF Share Forms policies and programs in effect at the time such Technical Support and Maintenance is ordered. Any enhancements, improvements, modifications or other supplemental software provided to you as part of Technical Support and Maintenance shall be considered part of the Licensed Software and subject to the terms and conditions of this XXXX. With respect to technical information you provide to PDF Share Forms as part of Technical Support and Maintenance, PDF Share Forms may use such information for its business purposes, including for product support and development.
