Training and Staffing. 15.3.1 The Contractor shall conduct ongoing training for all of its staff involved in Contractor’s performance of its obligations under this Contract, in all departments, to ensure appropriate functioning in all such areas and to ensure that such staff:
Training and Staffing. The Contractor shall conduct ongoing training for all of its staff involved in the direct services provided under this Contract to ensure appropriate functioning in all areas and to ensure that staff: Understand the GHP program and the Medicaid Managed Care requirements; Are aware of all programmatic changes that may occur throughout the Contract Term; and Are trained in the provision of Choice Counseling activities in a Culturally Competent manner. The Contractor shall provide customer service best practice and phone etiquette training to all Call Center Choice Counselors; The Contractor shall provide Choice Counselors and pertinent staff training on the use of the Web-Based Application and Provider Search Portal. The Contractor must ensure all of its staff, including new hires, receive training before providing direct services to Enrollees and thereafter at least annually, including, but not limited to: The subject matter areas discussed above in Sections 7.2.1, 7.2.2 and 7.2.3 of the Contract; Awareness of and sensitivity to the needs of persons who may be disadvantaged by income, disability and/or illiteracy, or who may be non- Spanish speaking; Use of bilingual interpreters, TTY machines, and other communication devices for the disabled; HIPAA and other data security and privacy protocols. The Contractor must update the training materials and the training of personnel as changes may require or to improve the customer experience. Training materials must be provided to ASES prior to their use. All training content related to the GHP and Enrollment Process will be developed and provided by ASES on a “train the trainer" basis. The Contractor must use the approved training content to provide re-education and mitigation activities to Choice Counselors and other supporting staff, on an ongoing basis. The Contractor shall submit a staff training plan to ASES for review and prior written approval prior to the Go-Live Date. The Contractor shall update the training plan annually and submit it to ASES for approval within sixty (60) Calendar Days.
Training and Staffing. 8.1 PRE-OPENING TRAINING. Before the Franchised Restaurant opens, the Director of Operations and such members of the Franchisee's staff charged with the responsibility for the day to day operation of the Franchised Restaurant as BKC may determine must have successfully completed BKC's training program at such location in the U.S. or elsewhere as may be designated by BKC. Such members of t e Franchisee's restaurant staff as BKC may determine shall undertake and complete continuing raining programs from time to time as may be directed by BKC in order to implement current operational standards. There shall be no charge for participation in the training programs, but the Franchisee shall be responsible for all travel and living expenses, all compensation of the Franchisee's employee while enrolled in the training program, and any other personal expenses incurred.
