We shall. 6.1.1 promptly notify you if any Contracted Processor receives a request from a Data Subject under any EU or UK Data Protection Law in respect of your Personal Data; and
6.1.2 ensure that we, or any Subprocessor, do not respond to that request except on your documented instructions or as required by Applicable Laws, in which case we shall to the extent permitted by Applicable Laws inform you of that legal requirement before the Contracted Processor responds to the request.
We shall. 4.1.1 provide a secure hosting infrastructure for the Access EDD Website that enables Users to complete Instructions online without the need for the User completing any paper forms; and
4.1.2 ensure the Access EDD Website will display online PDD forms branded with Your name and logo (such branding being agreed between the parties in writing before the PDD form is displayed). In addition, the Access EDD Website will validate the bank sort code and account number as provided by the User on a real time basis using Loqate GBG. If the bank sort code details are deemed to be incorrect, the User will be prompted to re-check the details and either correct his entry or confirm that the details being rejected by the Access EDD Website are correct and should be accepted;
4.1.3 provide You with the option to use Lookup to obtain a postal address on a real time basis using Loqate GBG. This facility automatically populates the address section of the PDD form (in real time) following the User’s entry of the User’s postcode, ensuring that the User’s address details are correct and complete (provided that the postcode supplied by the User is accurate). Alternatively, Users will be required to complete the address fields manually;
4.1.4 send an email to all Users who submit a PDD form on the Access EDD Website. The email will be sent automatically after completion of the PDD form to the email address provided by the User. We do not guarantee the successful delivery of any emails and, subject to clause 16, Schedule 1 of these Terms and Conditions, We shall not be responsible or liable for any losses, costs or expenses incurred by You or a User as a result of a delay in or failure to send an email;
4.1.5 following completion of the Instruction by a User, We shall store the User’s Data in the Access EDD Database. If We are responsible for processing the Direct Debit on Your behalf pursuant to a Direct Debit Managed Services Agreement, We will download and import the Data into the Access EDD Database to setup the Direct Debit on Your behalf in accordance with the terms of such Direct Debit Managed Services Agreement. We shall set up the Direct Debit within three Business Days following the date the User correctly completed the Instruction;
4.1.6 subject to the terms of this Agreement, make the Data available for export to You. We will supply You with a secure login to access and download the Instructions via a SSL connection which will secure and encrypt the Data; and
4.1.7 pro...
We shall. 3.1.1 Provide you with the current listed drinks list.
3.1.2 Use reasonable endeavours to supply or procure the supply to you of such quantities of tied drinks that are listed drinks as you may require and be ready and able to pay for.
3.1.3 Sell you tied drinks at our prices as normally charged by us to tenanted public houses less a discount which will be set by us. The discount will not be less than:
(i) The OBV discount in relation to draught beer and draught cider which is brewed by us or a group company (or such other party as we nominate);
(ii) The OBV discount in relation to packaged cider which is brewed by us or a group company (or such other party as we nominate); and
(iii) The non OBV discount in relation to draught beer and draught cider which is not brewed by us or a group company (or such other party as we nominate); and in each case supplied to you by us (or such other party as we nominate). For the avoidance of doubt the OBV discount and the non OBV discount referred to in clause 3.1.3 (i) and (iii) above relate to draught beer and cider only and do not apply to packaged beer or cider.
We shall. 3.3.1.1 provide customer services to You at no additional charge if You contact Us during office hours on xxxxx@xxxxxx.xxx; and
3.3.1.2 use reasonable efforts to make the Tutor Engagement Service available 24 hours a day, 7 days a week, except for:
3.3.1.2.1 planned downtime (We will always try give You at least 8 hours’ prior notice via the App and/or the contact e-mail in Your Account Details) and which Xxxxxx shall schedule to the extent reasonably practicable during the weekend hours from 6:00 p.m. Friday to 3:00 a.m. GMT/BST Monday); or
3.3.1.2.2 any unavailability caused by circumstances beyond Our reasonable control, including without limitation, acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes , computer, telecommunications, Internet service provider or hosting facility failures or delays involving hardware, software or power systems not within Our possession or reasonable control, and denial of service attacks.
We shall. 5.1.1 prioritise all Support Requests based on a reasonable assessment of the severity level of the problem reported; and
5.1.2 use all reasonable endeavours to respond to all Support Requests in accordance with the responses and response times specified in the table set out below: 1 Complete failure of the Software. Less than 2 hours within the Support Hours Less than 1 Business Day 2 Failure of one or more components of the Software. Less than 8 hours within the Support Hours Less than 3 Business Days 3 Failure of a non-critical function, which has no significant effect on the operation of the Software. Less than 1 Business Day Less than 5 Business Days 4 Any failure that has minimal effect on the Software, requests for information, or requests for enhancements to the Software. Less than 2 Business Days As Appropriate
We shall. 7.7.1 not permit any processing of Protected Data by any agent, subcontractor or other third party (except its or its Sub-Processors’ own employees in the course of their employment that are subject to an enforceable obligation of confidence with regards to the Protected Data) without the written authorisation of the Licensee;
7.7.2 prior to the relevant Sub-Processor carrying out any processing activities in respect of the Protected Data, appoint each Sub-Processor under a written contract containing the minimum terms required by the Data Protection Legislation (including those relating to sufficient guarantees to implement appropriate technical and organisational measures) that is enforceable by us;
7.7.3 remain fully liable to the Licensee under this Licence for all the acts and omissions of each Sub-Processor as if they were its own; and
7.7.4 ensure that all natural persons authorised by us to process Protected Data are subject to a binding obligation to keep the Protected Data confidential.
We shall. 1.1. Make the Cloud Service available, and
1.2. Provide basic technical support, as described in each offer available at our website. However, higher levels of support may be available for an additional fee.
We shall. (a) respond to service calls promptly during regular business hours;
(b) not unreasonably withhold or delay appointing Service Provider Personnel to provide the Services after we receive a request for service;
(c) ensure that the Service Provider Personnel only perform activities that are requested of them or are otherwise the best alternative, in the judgment of the Service Provider Personnel: and
(d) respond to after hour calls based on their urgency.
We shall. 3.1.1 taking into account the nature of the Processing, assist you by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of your obligation to respond to requests from individuals for exercising Data Subjects’ rights; and
3.1.2 taking into account the nature of the Processing, and the information available to us, provide reasonable assistance to you in ensuring compliance with your obligations relating to:
3.1.2.1 notifications to Supervisory Authorities;
3.1.2.2 prior consultations with Supervisory Authorities;
3.1.2.3 communication of any breach to Data Subjects; and
3.1.2.4 privacy impact assessments.
