Secondary Support means the technical support services provided by OverDrive to Library in the English language, including reasonable efforts to assist Library in providing Primary Support.
Secondary Support means the technical support services provided by OverDrive to Participating Library including reasonable efforts to assist Participating Library in providing Primary Support.
Secondary Support means the technical support services provided by OverDrive to
Examples of Secondary Support in a sentence
OverDrive shall provide such Secondary Support by email and phone during its normal business hours of Monday - Friday 8:30 AM to 5:30 PM United States Eastern Time.
Horizontality needs to become the rule, permeating the work of the whole Organisation, and adjusting its structure as necessary, to leave the fragmented “policy silo” approach behind.
Objectives at Risk: AllRisk Control Measures Collaboration with numerous regional programmes surrounding Leadership – Secondary Support Team being a good example Local Mitigation – PIAP agreed, WG Improvement and Assurance Board, Scrutiny arrangements.
The purpose of the report is to provide an independent and impartial consideration of Clackmannanshire Council’s proposal to relocate Clackmannanshire Primary and Secondary Support Services to The Orchard, Tullibody.
Secondary Support State’s size and worldwide geographic distribution present challenges for its ethics program.
More Definitions of Secondary Support
Secondary Support means the following services to be provided by Hyland to OEM:
a) Using reasonable efforts to assist OEM in providing Primary Support.
b) Using reasonable efforts to support the Software to correct, fix, or circumvent errors, and modifying documentation, as Hyland shall deem appropriate, to respond to reported errors.
c) In the discretion of Hyland, providing updates, enhancements, and new versions of the Software.
Secondary Support means services to be provided by Hyland to ASP including reasonable efforts to assist ASP in providing Primary Support, reasonable efforts to correct, fix or circumvent errors in, and in the discretion of Hyland updates, enhancements and new versions of, the Application Software.
Secondary Support means the following services to be provided by Supplier to Distributor, more specifically addressed in Schedule E (still to be negotiated):
2.15.1 Using best efforts to modify the Products to correct, fix, or circumvent errors, and modifying Documentation, as Supplier shall deem appropriate, to respond to reported errors.
2.15.2 Using reasonable efforts to assist Distributor in providing Primary Support.
2.15.3 In the discretion of Supplier, providing updates, enhancements, and new versions of the Products.
Secondary Support means the following services to be provided by Vendor to Customers:
Secondary Support means the following services to be provided by Vendor to Customers:
a) Vendor shall assist Konica Minolta in providing Primary Support as follows:
1) in the case of any Error(s) in the Software that are reported in accordance with this Agreement and/or the Services Agreement and confirmed by Vendor, Vendor shall: (A) use its commercially reasonable efforts to correct such Error(s); and (B) upon the request of Konica Minolta, provide the correction(s) for such Error(s) to Konica Minolta. Vendor shall confirm any reported Error(s) promptly after receipt of proper notice from Konica Minolta in accordance with the Error reporting procedures set forth in the Services Agreement, and Vendor shall perform services in an effort to correct confirmed Errors promptly after making such confirmation.
2) Vendor will not be obligated to provide any Primary Support services not covered by subparagraph 1) above directly to any Customers. After Konica Minolta has used its commercially reasonable efforts to resolve any technical support issues raised by a Customer, Konica Minolta may seek technical support services related to such issue(s) from Vendor during the hours of 8:00 a.m. to 8:00 p.m., Eastern Time, Monday through Friday, excluding holidays, or as otherwise provided by Vendor to its End Users purchasing continuing maintenance and technical support services in the normal course of its business, by on-line access, telephonically or both. Should the technical support issues raised to Konica Minolta by any Customer occur outside of standard service hours, Konica Minolta may either (i) place a voicemail or email request with Vendor, which Vendor will use its reasonable best efforts to respond to within two hours of the start of the next normal business day, or (ii) contact Vendor 24 hours per day, 7 days per week, by calling Vendor’s regular telephone technical support number and using Vendor’s after-hours paging system. If Konica Minolta utilizes Vendor’s after-hours paging system, Vendor’s designated support engineer on call will contact Konica Minolta regarding the technical support issue within a reasonable time (usually not more than 3 hours) after the page. Konica Minolta shall pay Vendor for such after-hours services at the rate of $250 per hour (with a minimum charge of one hour per call). Konica Minolta acknowledges and agrees that Vendor’s provision of Secondary Support requires Vendor to have direct on-line access to the Software on Customer systems. Accordingl...
Secondary Support means the technical support services provided by OverDrive to Library in the English language, including reasonable efforts to assist Library in providing Primary Support. DocuSign Envelope ID: 46083AC1-DB1D-4D35-A845-5F03C0E0E84A Exhibit A DocuSign Envelope ID: 46083AC1-DB1D-4D35-A845-5F03C0E0E84A Exhibit A DocuSign Envelope ID: 46083AC1-DB1D-4D35-A845-5F03C0E0E84A DocuSign Envelope ID: 46083AC1-DB1D-4D35-A845-5F03C0E0E84A Exhibit B CERTIFICATE OF INTERESTED PARTIES FORM 1295 1 of 1 Complete Nos. 1 - 4 and 6 if there are interested parties. Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties. OFFICE USE ONLY CERTIFICATION OF FILING 1 Name of business entity filing form, and the city, state and country of the business entity's place of business. OverDrive, Inc. Certificate Number: 2021-818288 Cleveland, OH United States Date Filed: 10/29/2021 Fort Bend County Date Acknowledged: 02/22/2022 3 Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a description of the services, goods, or other property to be provided under the contract. 18270 OverDrive, Inc.
Secondary Support means front-line support that MathSoft provides to MEE. ----------------- Secondary Support provided by MathSoft shall include fixing or providing workarounds for bugs that significantly affect the marketability of the Licensed Products. MathSoft shall not provide support for any changes, adaptations, modifications or Derivative Works. MathSoft shall provide Secondary Support only during the hours of 8 a.m. to 5 p.m. Pacific Time and shall respond to requests by MEE in a commercially reasonable time.