Minor Enhancements. (a) The Production Support Charge includes a baseline of Productive Hours that Supplier shall perform each calendar quarter on Minor Enhancements requested by Health Net (“Baseline Minor Enhancement Hours”). Subject to Section 4.4(b), the Baseline Minor Enhancement Hours included in the Production Support Charge are as follows:
Minor Enhancements. Requests by the Customer for minor enhancements or changes to the Service not relating to a defect or error inherent in the Service will be considered on a case by case basis and will be included under this Agreement at the sole discretion of PrimeGov if in the PrimeGov software product roadmap.
Minor Enhancements. 5.1. Unless otherwise agreed in the SOW, Minor Enhancements are classified as any modifications or changes that require a level of effort of 160 person hours, or less, per change, and complete and regulatory and compliance changes that require a level of effort of 800 person hos, per change, to complete.
Minor Enhancements. Amdocs' responsibilities with respect to Minor Enhancement Services include the following: [**]
Minor Enhancements. Contractor Responsibilities will include: • Triage and review application/solution enhancement requests. • Provide a functional specification to LAUSD for approval, and once approved, Contractor will schedule the Enhancement request. • Make the enhancements once the effort and timelines are agreed upon with LAUSD. • Provide code/configuration enhancements to the Solution as part of lifecycle management if they do not alter its architecture. • For each approved Application Enhancement request, Contractor will provide a functional specification to LAUSD for approval, and once approved, Contractor will schedule the Enhancement request. As prioritized by LAUSD, Contractor will work on such enhancements. • Contractor will perform unit (functional), system, and integration testing on the newly developed Application Enhancements in the development/testing environments provided by LAUSD. • Contractor will deploy the Enhancement into the production environment following successful UAT. LAUSD will prioritize the enhancements based on the agile delivery capacity available.
Minor Enhancements. For non-IR related work, as described in section 4.1 of Appendix A, the customer has requested a pool of hours be established for minor enhancement requests. The intent of these hours is to provide for quick turn around on small requests without going through the formal statement of work process required for larger development and enhancement projects. Examples of the types of requests that might flow through this pool are: ad hoc business reports, new reports, changes to existing reports, minor enhancements, or ad hoc technical analysis reporting.
Minor Enhancements. IWL will provide Customer with copies of all Minor Enhancements at no additional cost to Customer.
Minor Enhancements. The Provider’s responsibilities include the following:
