Citizen Complaints Sample Clauses
Citizen Complaints. An employee shall not be subject to disciplinary action in excess of a written reprimand on the basis of a citizen complaint about the employee=s conduct, unless the complaining citizen is willing to identify himself to the City and is willing to provide a written statement recounting the employee=s conduct.
Citizen Complaints. The SUBRECIPIENT is responsible for tracking and reporting citizen complaints to the COUNTY under the following types of complaints and/or inquiries:
(1) Program or Project Appeals, where applicable; (2) HUD complaints; (3) Fair Housing complaints; and (4) Fraud, Waste, and Abuse (FWA) complaints. The SUBRECIPIENT must adopt the COUNTY’s written citizen complaint policy or provide their own policy that provides citizens with the address, phone number, and times for submitting complaints and grievances. The policy must also provide that timely written answers to written complaints and grievances will be provided within 15 working days, where practicable, or the SUBRECIPIENT must document why additional time for the response is required.
Citizen Complaints. The goal of DEO is to provide an opportunity to resolve complaints in a timely manner, usually within fifteen
Citizen Complaints. The goal of DEO is to provide an opportunity to resolve citizen complaints in a timely manner, usually within fifteen (15) business days of the receipt of the complaint as expected by HUD, if practicable, and to provide the right to participate in the process and appeal a decision when there is reason for an applicant to believe its application was not handled according to program policies. All applications, guidelines and websites will include details on the right to file a complaint or appeal and the process for filing a complaint or beginning an appeal.
(a) Conducting investigations, as necessary;
(b) Finding a resolution; or
(c) Conducting follow-up actions.
Citizen Complaints. The goal of DEO is to provide an opportunity to resolve complaints in a timely manner, usually within fifteen (15) business days of the receipt of the complaint as expected by HUD, if practicable, and to provide the right to participate in the process and appeal a decision when there is reason for an applicant to believe its application was not handled according to program policies. All applications, guidelines and websites will include details on the right to file a complaint or appeal and the process for filing a complaint or beginning an appeal. Applicants are allowed to appeal program decisions related to one of the following activities:
(a) A program eligibility determination,
(b) A program assistance award calculation, or
(c) A program decision concerning housing unit damage and the resulting program outcome. Citizens may file a written complaint or appeal through the Office of Long-Term Resiliency email at XXXX-XX@xxx.xxxxxxxxx.xxx or submit by postal mail to the following address: The subrecipient will handle citizen complaints by conducting:
(a) Investigations as necessary,
(b) Resolution, and
Citizen Complaints. Citizen complaints or complaints from other County employees against a County driver for alleged improper driving for whatever reason shall normally be validated and investigated by the County Human Resources Department. Findings shall be reported to the Department Head for action or disposition which is in accordance with this Article.
Citizen Complaints. 7.1.1. Whenever a citizen complaint is received by the Employer; a determination will be made regarding whether the complaint is criminal or non-criminal. Criminal matters will be forwarded to the appropriate investigating authority.
7.1.2. A non-criminal citizen complaint will not be considered formal until such time as the complaint is reduced to writing. A written complaint may be handwritten by the complainant, typed, taped or otherwise reduced to writing and attested to by the complainant.
Citizen Complaints. SECTION 1 For the purpose of this Article only "private citizen" is defined as an individual not in the employ of the Omaha Police Department and "formal complaint" is defined as a report by a private citizen alleging misconduct by an employee against that citizen while the employee is engaged in his official police duties.
SECTION 2 A private citizen who desires to file a formal complaint against an employee shall be required to sign and attest a formal complaint form specifying the misconduct of the employee in the presence of a command officer or an Internal Affairs officer of the Omaha Police Department.
Citizen Complaints. The Local Agency will respond to and investigate in a timely manner complaints from citizens and any complaints from citizens that DEP forwards to the Local Agency. If there is a non-compliance issue, the Local Agency will attempt to bring about compliance in accordance with this SOA when appropriate and inform the complainant (if the complainant is not anonymous) of the action taken.
Citizen Complaints. In the event that a citizen should voice a complaint concerning an administrator, an employee whom he/she supervises, or a program, the following procedure shall be followed:
1. The citizen shall first discuss the matter with the affected administrator.
2. Should the complaint remain unresolved, the citizen, if further action is desired, shall place the complaint in writing and submit it to the Administrator's immediate supervisor. No action will be taken until the affected administrator has been given the opportunity to provide the necessary background information either orally or by confidential memorandum.
3. Should the complaint remain unresolved, the Superintendent or his/her designee, shall investigate the same. No action will be taken until the affected administrator has been given the opportunity to discuss the complaint with the Superintendent or his/her designee.
4. The Superintendent may prepare a report and may make a recommendation to the Board within thirty (30) days. The Association shall have the right to conduct a parallel investigation and to review the evidence.
5. At no time will the specific contents of disciplinary action taken against an administrator be shared with the public without written permission of the affected administrator. The affected administrator will be notified of all Freedom of Information (FoIA) requests regarding information contained his or her personnel file.