CSG Vantage Sample Clauses

CSG Vantage. Initial load of the CSG Vantage database
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CSG Vantage. (i) Initial load of the Vantage data base. (ii) Unlimited phone support for installation of hardware and software that is certified by CSG Systems, Inc. (iii) For non-certified environments, CSG Systems, Inc. will provide the necessary phone support to determine if the non-certified environment can or should be certified (iv) If the environment is deemed certifiable, the costs associated with certifying the environment will be communicated to the customer. (v) On-site assistance by CSG can be provided upon customer request. (vi) Basic Vantage training at a regularly scheduled Omaha training class, as space permits; at as scheduled regional training class, as space permits; Basic Vantage training at a customer requested time and/or location is available on request.
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CSG Vantage. Vantage is a database that enables customers to evaluate product and service performance, conduct customer analysis and lifetime values, and transform raw data into real-time reports and graphs. CSG’s Vantage is a highly flexible decision support product that allows customers to generate customized reports based on their business needs. The product is often used for commission reporting, operational analysis and management, royalty reporting, campaign analysis, troubleshooting, and a variety of other applications designed to provide insight to market and customer behavior. In addition, Vantage features interactive applications that allow clients to target their customers (down to the individual subscriber level) through statement messaging and mass adjustment applications). Customer Interaction Tracking® (CIT®). CIT® is an add-on module offered with ACSR® that provides enhanced methods for tracking the interaction with the customer base. The interaction may be manually initiated by a CSR or they may be automatically generated by the Customer Care and Billing System (e.g., Past Due letter sent, Statement generated, Non-Pay Disconnect generated, etc.). CSR’s use CIT to enter notes, log information, and schedule follow-up actions. Together, these components enable clients to maintain a complete history of interactions and account activities with their customers, both internally and externally. It provides note taking functionality as well as an interaction history feature that allows specific actions to be recorded in a transaction history log. CIT® also allows for the scheduling of customer call backs and assignment capabilities. These call backs can be reviewed by management as well as moved between CSR’s. CSG Statement Express™. CSG Statement Express™ electronically stores, retrieves and prints an ESP® statement exactly as it appears to subscribers, including customized statement messages and advertisements. CSG Statement Express™ works in either a stand-alone capacity or integrated with ACSR®. CSG Statement Express enables CSRs to view a customer’s xxxx exactly as the customer sees it. The system can be queried by account number and by cycle date to view the exact statement image, which can also be printed or reprinted on a local printer. Used in a stand-alone environment or integrated with CSG's enhanced billing applications, such as ACSR, CSG Statement Express offers CSRs the ability to be on the same page as your customers. By viewing the same xxxx tha...
Sample 1
CSG Vantage. (i) Initial load of the CSG Vantage database (ii) Unlimited phone support for installation of software (iii) Basic CSG Vantage training for up to ***** (*) people, as space permits, at a regularly scheduled public training class at CSG’s facilities. Such training is valid for up to ***** (*) ****** from date of the initial Vantage database load and software installation. CSG Vantage documentation is provided during classroom instruction. *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. Section Description Page 1. INTRODUCTION 128 2. SCOPE OF WORK 128 3. PERFORMANCE, TRACKING AND REPORTING 128 4. INCIDENT/PROBLEM MANAGEMENT 129 *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. *** Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission.
Sample 1
CSG Vantage. Vantage is a database that enables customers to evaluate product and service performance, conduct customer analysis and lifetime values, and transform raw data into real-time reports and graphs. CSG’s Vantage is a highly flexible decision support product that allows customers to generate customized reports based on their business needs. The product is often used for commission reporting, operational analysis and management, royalty reporting, campaign analysis, troubleshooting, and a variety of other applications designed to provide insight to market and customer behavior. In addition, Vantage features interactive applications that allow clients to target their customers (down to the individual subscriber level) through statement messaging and mass adjustment applications). CSG Vantage® Plus. CSG Vantage® Plus reporting tool provides a web front end for the report management system (“RMS”) reporting system. CSG Vantage® Plus allows much greater flexibility in retrieving and presenting the RMS report data. Additionally, Customer will be able to administer the number of users on the system as well as which reports each user has access to. With CSG Vantage® Plus, Customer can view data in HTML format and download or export this data in comma separated value (i.e., “CSV”) format. Attachment 1 provides the reports that shall be made available to Customer as of the Effective Date. Increasing the number of Reports in Attachment 1 will be subject to additional fees as set forth in Schedule F. THIS CONFIDENTIALITY AGREEMENT is made as of the day of between CSG SYSTEMS, INC., a Delaware corporation with its principal offices at 0000 Xxxxxx Xxxxxx, Xxxxxxxxx, XX 00000, X.X.X. (“CSG”) and [Name of Company], with its principal offices at [ ] (“Company”).
Sample 1
CSG Vantage. CSG Vantage is a database which enables customers to evaluate product and service performance, conduct customer analysis and lifetime values, and transform raw data into real-time reports and graphs. CSG Vantage Plus. CSG Vantage Plus reporting tool provides a web front end for the RMS reporting system. CSG Vantage Plus allows much greater flexibility in retrieving and presenting the RMS report data. Additionally, Customer will be able to administer the number of users on the system as well as which reports each user has access to. With CSG Vantage Plus, Customer can view data in HTML format and download or export this data in CSV format. Attachment 1 provides the reports that shall be made available to Customer as of the Effective Date. Increasing the number of Reports in Attachment 1 will be subject to additional fees to be mutually agreed upon in writing. ** Confidential Treatment requested and the Redacted Material has been separately filed with the Commission. CPIM-112 Equipment Status Breakdown CPMM-004 Total Service Code Statistics CPMM-022 Service Code Penetration & Churn CPMM-302 Basic Service Code Statistics CPPM-010 Event Order Royalty / Usage Summary CPRM-006 Royalty Accounting CPSD-014 Monetary Entry List CPSD-016 Lockbox Accepted CPSD-018 Lockbox Rejected CPSD-022 Monetary Xxxx Journal CPSD-024 Report of Adjustments CPSD-026 Non-Monetary Journal CPSD-028 Un-posted Nonmon Items CPSD-030 Un-posted Monetary Items CPSD-036 Credit Card Billing Report CPSD-044 Unrecovered Equipment – Daily CPSD-080 Subscriber Exceptions (Part 1) CPSD-082 Subscriber Exceptions (Part 2) CPSD-084 Subscriber Exceptions (Part 3) CPSD-086 Subscriber Exceptions (Part 4) CPSD-100 Ledger Activity Report CPSD-108 Subscriber Cash Refunds CPSD-110 Daily Letters Report CPSD-140 PPV Adjustment Research Report CPSD-142 Adjustment Clearance Report CPSD-144 Adjustment Exception Report CPSD-146 Monetary Activity Summary CPSD-148 Misc. Adjustment Research Report CPSD-158 Mass Adjustment File/parameter Error Report CPSD-180 Duplicate Tax ID Report CPSD-266 Monetary Transfer Summary CPSD-268 Account Transfer Activity CPSD-310 Daily Payment Batch Recap CPSD-312 Credit Card Declines Report CPSD-314 Credit Card Resubmit Report CPSD-324 Credit Card Payment Report CPSD-332 EFT Activity Report CPSD-334 CVI Processing Activity Report CPSM-034 Potential Refunds CPSM-212 Deleted Accounts CPSM-214 Connected Delinquent Accounts CPSM-216 Disconnected Delinquent Accounts CPSM-232 Bulk Service Code ...
Sample 1
CSG Vantage. (R) - ------------------- One Time Start-up Fee (per System Site): ---------------------------------------- System Site Subscriber Count Start Up Fee ---------------------------- ------------ 0 to 49,999 $(***) 50,000 to 99,999 $(***) 100,000 and greater $(***)
Sample 1
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