Enhanced Support Services Sample Clauses

Enhanced Support Services. For certain of Upland’s Applications, Customer may request to purchase rights to enhanced or upgraded Support Services to be provided by Upland on a subscription basis (the “Enhanced Support Services”) by contacting Customer’s account representative. The fees, Subscription Term and description of the Enhanced Support Services to be provided by Upland shall be detailed on a Sales Order, and upon the parties’ execution of such Sales Order, the Standard Maintenance and Support Terms and Conditions set forth in Exhibit A shall be supplemented accordingly. Where Enhanced Support Services are purchased by Customer during an active Subscription Term, fees for such Enhanced Support Services shall be pro-rated for the remainder of such Subscription Term.
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Enhanced Support Services. If Customer has purchased one of the Enhanced Support Services, Box will use commercially reasonable efforts to meet an Uptime Percentage of at least 99.9%. If Box fails to the meet the Uptime Percentage Customer will receive Enhanced SLC Credits as follows: Uptime Percentage Enhanced SLC Credit Percentage (a) Customer has reported an Issue related to a Downtime event by filing a ticket with Box support within fifteen (15) days of the Downtime event; and (b) once Customer receives the Uptime Percentage report provided by Box and confirms Uptime Percentage as below 99.9% in the month the issue was experienced, Customer has provided Box a written claim request for Enhanced SLC Credits within fifteen (15) days of the date of uptime percentage report. The Enhanced SLC Credits will be equal to the SLC Credit percentage multiplied by the fees paid by Customer for the Box Service that are attributable to the corresponding calendar month (calculated on a straight line, pro-rated basis with respect to any fees paid in advance) and then pro-rated for based on affected Users. Notwithstanding anything to the contrary, in no event will the total amount of Enhanced SLC Credits, if any, exceed the fees paid by Customer for the Box Service in the corresponding month. For clarity, for the purpose of calculating Enhanced SLC Credits, calendar months are calculated based on US Pacific Time Zone. The Enhanced SLC Credit is Customer's sole and exclusive remedy for any failure by Box to meet any service level obligations pertaining to the Box Service as set out in this Exhibit A. Customer is not eligible to receive Enhanced SLC Credits during any period of time when payments owed are past due. For Customer Orders placed through Box, Enhanced SLC Credits will be issued by Box, as determined in Box’s sole discretion, either by applying to future billing cycle(s) or as a refund against annual fees earlier paid. For Customer orders placed through a Box Reseller, Enhanced SLC Credits, if any, will be issued as provided in the applicable agreement between Customer and the Box Reseller.
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Enhanced Support Services. If Customer has purchased one of the Enhanced Support Services, Box will use Uptime Percentage Enhanced SLC Credit Percentage (1) Customer has reported an Issue related to a Downtime event by filing a ticket with Box support within fifteen (15) days of the Downtime event; and (2) once Customer receives the Uptime Percentage report provided by Box and confirms Uptime Percentage as below 99.9% in the month the issue was experienced, Customer has provided Box a written claim request for Enhanced SLC Credits within fifteen (15) days of the date of uptime percentage report. The Enhanced SLC Credits will be equal to the SLC Credit percentage multiplied by the fees paid by Customer for the Box Service that are attributable to the corresponding calendar month (calculated on a straight line, pro-rated basis with respect to any fees paid in advance) and then pro-rated for based on affected Users. Notwithstanding anything to the contrary, in no event will the total amount of Enhanced SLC Credits, if any, exceed the fees paid by Customer for the Box Service in the corresponding month. For clarity, for the purpose of calculating Enhanced SLC Credits, calendar months are calculated based on US Pacific Time Zone. The Enhanced SLC Credit is Customer's sole and exclusive remedy for any failure by Box to meet any service level obligations pertaining to the Box Service as set out in this Exhibit A. Customer is not eligible to receive Enhanced SLC Credits during any period of time when payments owed are past due. For Customer Orders placed through Box, Enhanced SLC Credits will be issued by Box, as determined in Box’s sole discretion, either by applying to future billing cycle(s) or as a refund against annual fees earlier paid. For Customer orders placed through a Box Reseller, Enhanced SLC Credits, if any, will be issued as provided in the applicable agreement between Customer and the Box Reseller. 発注書に拡張サービス✰購入が明記され、拡張サービス✰内容が記載された個別✰データシートが発注書に組み込まれていない限り、下記✰条件が適用される。 「ビジネス応答クレジット」とは、該当する発注書において、以下に定める応答時間に従い、ビジネスサービスに加入している本顧客が利用できるクレジットを意味する。 「ダウンタイム」とは、大半✰本顧客ユーザーが本顧客コンテンツにアクセスすることを妨げる Box サービス用システム全体にわたる本課題✰ために、本顧客が Box サービスにアクセスできない時間であって、業界標準ツールを用いて Box ✰ネットワークで測定した時間を意味する。計画的ダウンタイムを明示的に除く。 「本課題」とは、本顧客にとって Box サービス✰機能に影響を及ぼす再現可能な単一✰課題または問題を意味する。 「拡張 SLC クレジット」とは、該当する発注書において、以下に定めるサービスレベルコミットメントに従い、いずれか✰拡張サポートサービスに加入している本顧客が利用できるクレジットを意味する。 「サポートサービス」とは、本顧客から Box に報告された問題を解決するため✰電話、メールまたはウェブベース✰サポートを意味する。 利用可能なサポートサービスは、下記✰通りとする。 「標準サポートサービス」 - 本顧客が Box サービスを購入した際に含まれる...
Sample 1
Enhanced Support Services. The following support services when performed by CSG shall be charged against Customer’s monthly allotment of Annual Support Hours: As Amended:
Sample 1
Enhanced Support Services. At MSP’s request, Entrust Datacard may provide support services, other than Basic or Emergency Services (see above), such as, but not limited to, onsite installation assistance, training, or Incident diagnosis and resolution. These Enhanced Support Services will be subject to a separate agreement between the parties and charged at Entrust Datacard's then current applicable rate plus related expenses as mutually agreed upon in advance between MSP and Entrust Datacard.
Sample 1
Enhanced Support Services. At Client’s request, Perigon may provide Enhanced Support Services in accordance with the then-current Support Policy. The scope of and fee for Enhanced Support Services will be specified on the applicable Order.
Sample 1
Enhanced Support Services. The following support services when performed by CSG shall be charged against Customer’s monthly allotment of Annual Support Hours: (i) Project Management • Management of all product/code implementations (ii) Business Requirements Analysis • Gather and document all business requirements • Follow established Customer SDLC including providing LOEs and Proposals for Customer approval • Follow CSG development process • Obtain Customer approval (via XXX or Proposal) before charging hours to a project (iii) Development and Programming • Analysis, design, coding and testing of all Customer requested projects (iv) System Testing • Test all changes that impact Customer test or production environments (v) System Maintenance • IPLs • Server Maintenance • SPC Maintenance for Customer related projects • Code upgrades • Patch implementations (vi) System Documentation • Release Bulletins • Integration of all release bulletins and code changes into core documentation (vii) Release Management • Documentation, support and implementation of all Customer releases (viii) Operations Support • Trouble ticket management including opening of all tickets, working all issues to resolution and providing daily/weekly reporting on all issues • After action summaries: to be provided in the event of a Severity 1 issue or as requested • ZAS/ZAR updates (Zipcode Assignment of SPA Entry, Service Code Assignment by Zipcode) • EML (Enhanced Message Link) messaging • FMS WFM (Fleet Management System Work Force Management) • Mass Adjustments (ix) Passer Activities • Coding, testing and implementation of all passers (x) Macro Activities • Run and provide output for all Customer requested macros • Maintenance and change management for macro tool (xi) System Configuration • CCS UDF/9XX changes in test and production • Maintenance and change management for Configuration tool Customer acknowledges that CSG shall not be responsible for the following activities and that Customer shall maintain the following responsibilities: • Priority management, Approval of hours • Invoice analysis • Management and configuration of taxing parameters via tax department • DirectNet entry for Spanish translations • Provide Work Request Forms (“WRFs”) for Spanish translations for CSG CCS configuration • Profiles • WRFs for all customer requested macros, passers and mass adjustments • WRFs for all CCS 9xx/UDF changes • Business Requirement Document (BRD) submission and project approval • Change management approval
Sample 1
Enhanced Support Services. The following support services shall be performed by CSG’s EchoStar SBU and shall be charged against the Annual Support Hours: • Functional Enhancement, Business Analysis and Requirements Analysis • New Functionality Testing • System Configuration • Operational Maintenance • Trouble Ticket Management • Enhanced Message Link (EML) Messaging and ZAS Management • Macro Development and Management • Vantage and Vantage Plus Analysis and Management • Management of Custom Development Projects • FMS WFM Management • Management of MIS Level Profiles • Ownership and Management of CSG Configuration Tool ** Confidential Treatment requested and the Redacted Material has been separately filed with the Commission. Customer acknowledges that CSG shall not be responsible for the following activities and that Customer shall maintain the following responsibilities: • Priority Management, Release Approval, ASH Approval • Invoice Analysis • Management of Taxing via Tax department • Spanish Translations for CSG configuration team • Commitment to change of ownership and complete production use of the CSG Configuration Tool
Sample 1

Related to Enhanced Support Services

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.

  • Program Services a) Personalized Care Practice agrees to provide to Program Member certain enhancements and amenities to professional medical services to be rendered by Personalized Care Practice to Program Member, as further described in Schedule 1 to these Terms. Upon prior written notice to Program Member, Personalized Care Practice may add or modify the Program Services set forth in Schedule 1, as reasonably necessary, and subject to such additional fees and/or terms and conditions as may be reasonably necessary. b) Program Member acknowledges that the Program Services are services that are not covered services under any insurance contract to which Program Member may be a party, including, without limitation, Medicare, and are not reimbursable by Program Member’s insurer, health plan or any governmental entity, including Medicare. Program Member agrees to bear sole financial responsibility for the Member Amenities Fee and agrees not to submit to Program Member’s insurer, health plan or governmental entity any xxxx, invoice or claim for payment or reimbursement of such Member Amenities Fee. c) Personalized Care Practice or its designated affiliate will separately charge Program Member or Program Member’s insurer, health plan or governmental entity for medical, clinical, diagnostic or therapeutic services rendered by Personalized Care Practice or its designated affiliate to Program Member, and Program Member may seek payment or reimbursement from Program Member’s insurer or health plan for any such service to the extent covered by Program Member’s insurer, health plan or governmental entity. d) Program Member understands, agrees and covenants that this Agreement is a service contract, and not a contract for insurance.

  • Web Services Our Web Services are designed to enable you to easily establish a presence on the Internet. Our Web Hosting and Design is composed of our Web Hosting and Design Publishing Component and other miscellaneous components. These components may be used independently or in conjunction with each other.