Error Resolution Procedures. In case of errors or questions about your transfers, please telephone or write to us or Clearing Firm at (000) 000-0000, XX XXX 000000, XXXXXXXXXXX, XX 00000xx soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the suspected error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and (3) state the dollar amount of the suspected error. We or Clearing Firm will tell you the results of our investigation within twenty (20) business days after we or Clearing Firm hears from you and correct any error(s) promptly. It may take up to ninety (90) days to investigate your question. In the event of such an extension, your Account will provisionally credited within twenty (20) business days for the amount you think is in error so that you will have the use of the money during the time it takes to complete the investigation. If we or Clearing Firm asks you to put your question in writing and it is not received within twenty (20) business days, your Account may not be provisionally credited. If no error is found, a written explanation will be sent to you within three (3) business days after completion of the investigation. You may ask for copies of the documents that were used in the investigation. For any Transfer occurring outside the United States, within ten (10) business days after we or Clearing Firm receive notice of an alleged error the claim will either be resolved or your Account will be provisionally credited while the claim is being investigated. It may take up to ninety (90) days to investigate the matter.
Error Resolution Procedures. If there is a problem or dispute with a purchase of goods or services, you must address it directly with the merchant involved. Refunds and returns are subject to the merchant’s policies or applicable laws. In case of any other errors on your Card account, call Customer Service immediately at the phone number printed on the back of the Card and on the Card carrier. You must call within 60 days of the date of the transaction you believe is an error. If you need more information about error resolution procedures, please call Customer Service.
Error Resolution Procedures. In the case of errors or questions about your Transfers, please telephone us at the telephone numbers listed above as soon as possible if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We must hear from you no later than 60 days after we send you the first statement on which the problem or error appears. When you call please provide: (i) your name and Account number; (ii) the error or Transfer you question, and as clearly as possible why you believe it is in error or why you need more information; and (iii) the dollar amount of the suspected error. We will tell you the results of our investigation within 10 Business Days (20 for Transfers to or from the Account within 30 days after the first deposit to the Account) after we hear from you and correct any error(s) promptly. If we need more time, however, we may take up to 45 Business Days (90 for transfers to or from the Account within 30 days after the first deposit to the Account) to investigate your question. If we decide to do this, we will provisionally credit your Account within 10 Business Days (20 for transfers to or from the Account within 30 days after the first deposit to the Account) for the amount you think is in error so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your question in writing and we do not receive it within 10 Business Days, we may not provisionally credit your Account. If we determine there was no error, we will send you a written explanation within three
Error Resolution Procedures. In case of errors or questions about your transfers, please telephone us or Clearing Firm at the telephone number listed in Section 1(b) above as soon as you can if you think your Account statement is wrong, or if you need more information about a Transfer listed on the Account statement. We or Clearing Firm must hear from you no later than sixty (60) days after we send you the first statement on which the problem or error appears is sent. When you call, please: (1) state your name and account number; (2) describe the error or Transfer you are unsure about, and explain as clearly as you can why you believe it is in error or why you need more information; and
Error Resolution Procedures. If you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt, contact us at either telephone number or address located on the top of this disclosure or at the telephone number or address listed on the Contact Us section of our web site, or at any branch location as soon as you can. We must hear from you no later than sixty (60) days after we sent you the FIRST statement on which the error or problem appeared.
(1) Tell us your name and account number.
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error. We will investigate your complaint and will correct any error promptly. If we take more than ten (10) business days to do this, we may credit your account for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation.
Error Resolution Procedures. If You believe Your transaction receipt is inaccurate or if You need more information about a transaction, contact Customer Service at 000-000-0000 or X.X. Xxx 0000, Xxxxxxx, XX, 00000 within 60 days of the transaction, and provide Your name, Card number; a description of the error or the transaction at issue; Your concerns or questions; and the dollar amount of the suspected error. If an investigation is required, a resolution may take up to 45 days. If we decide an investigation is required we will credit Your Funds within 10 business days. If we ask You to put your inquiry in writing and we do not receive it within 10 business days, we may not credit Your Funds. For suspected errors involving newly issued Cards, point-of- sale, or foreign-initiated transactions, an investigation may take up to 90 days. For new cards, we may take up to 20 business days to credit Your Funds. If You are unable to provide Your Card number, the remedies provided in this section may be unavailable.
Error Resolution Procedures. If You believe Your transaction receipt is inaccurate or if You need more information about a transaction, contact Customer Service at 000-000-0000 or P.O. Box 1481, Madison, WI, 53701 within 60 days of the transaction, and provide your name; Card number; a description of the error or the transaction at issue; Your concerns or questions; and the dollar amount of the suspected error. If an investigation is required, a resolution may take up to 45 days. If You fail to put Your inquiry in writing within 10 business days, SCU may refuse to re-credit Your Card. For alleged errors involving newly issued Cards, point-of-sale, or foreign initiated transactions, investigation may take up to 90 days. Re-crediting the amount of an alleged error for new accounts may take up to 20 business days. If You are unable to provide Your Card number, the remedies provided in this section may be unavailable.
Error Resolution Procedures. In case of errors or questions about your electronic transfers, telephone or write to your Xxxxxxx Bank location at the phone number or address listed at the end of this Electronic Funds Transfer Disclosure as soon as you can. Also contact your Xxxxxxx Bank location if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
Error Resolution Procedures. The Department requires the Contractor to develop or provide Error Resolution Procedures. The purpose of the Error Resolution Procedures is to document the process for resolving any issues that result in or from the routine transfer of Electronic Files.
8.4.1 The Contractor, in consultation with the PMO, shall develop a comprehensive set of Error Resolution Procedures to deal with errors or failures of Delivery in Electronic Files.
Error Resolution Procedures. In case of any errors with respect to any Prepaid Card transaction, call our Call Centre immediately at 1- 700-81-MPAY (6729). You must call and notify us within thirty (30) days of the date of the transaction at issue. If you need more information about error resolution procedures please call our Call Centre at 1-700- 81-MPAY (6729). When you notify us, you must provide your name and Prepaid Card number, describe the error or transaction that you are unsure about, and explain as clearly as possible why you need further information. We may require that you send the complaint or question in an affidavit signed by you, within ten (10) business days of your call to us. Generally, we will tell you the results of the investigation within ten (10) business days after hearing from you and will correct any error promptly. If we need more time, however, it may take up to forty-five (45) calendar days to investigate your complaint or question. For errors involving a new Prepaid Card, POS transactions, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question.
