Other errors. In the event that we discover a processing error, we will correct the error regardless of whether the error favored you or us. If the error resulted in you receiving less money than the amount to which you were entitled, we will credit your Account for the amount of money you should have received. If the error resulted in you receiving more money than the amount to which you were entitled, we reserve the right to correct the Transaction(s) that were incorrectly executed, including but not limited to debiting your Account, regardless of the nature and cause of the error.
Other errors. If TZ believes that an error reported by End User may not be due to a Problem, is otherwise outside the scope of the Software Maintenance Services and/or falls within the scope of Section 2(e) (Limitations and Exclusions), TZ
Other errors. Unless otherwise mutually agreed, other payment errors resulting in improper payments (e.g., overpayments, etc.) shall be corrected by the same amount and over the same number of pay periods as they occurred, or may be deducted in a lump sum payment, at the employee’s option, except in the case of voluntary or involuntary termination in which case the overpayment may be recouped in a lump sum from the employee’s final paycheck.
Other errors. 7.1 If Legato reasonably believes that a Supported EU's Problem reported by Reseller may not be due to a problem in the Software, Legato will so notify Reseller, who then may either: (i) instruct Legato to proceed with Problem determination at Reseller's possible expense, as further provided below; or (ii) advise Legato that Reseller does not wish the Problem pursued at its possible expense, in which case Legato may elect, at its sole discretion, to not pursue the Problem without liability therefore.
7.2 If Reseller requests that Legato proceed with Problem determination at Reseller's possible expense, and Legato subsequently determines that the error was not caused by a Problem in the Software, Reseller shall compensate Legato for all work performed in connection with such determination on a time and materials basis, plus reasonable related expenses incurred therewith, at Legato's then-current professional services time and materials rates.
7.3 Reseller shall not be liable for:
7.3.1 Legato's work on problem determination or repair associated with or resultant from Problem(s) in the Software;
7.3.2 Work performed by Legato, which was not authorized pursuant to Reseller's instruction, as provided in Section 7.1(i) above;
7.3.3 Work performed by Legato after receipt of Reseller's notice that it no longer wishes Legato to work, at Reseller's expense, on a problem that Legato previously identified as a problem that may not be caused by the Software. Reseller's notice will be effective as of the date such notice is actually received by Legato.
Other errors. Corrections made regarding other errors, such as incorrect calculation of hours worked, must be initialed by the party responsible for payment. If a correction is made, the party responsible for payment must notify the Service Provider to ensure the Trainee is informed of the correction. The case manager must document in OKJobMatch Case or Program Notes in that the Trainee has been notified of the correction.
Other errors. Errors that do not or not significantly limit the usability of the entire system. 24
17.3 After a due error report by the Licensee, PROSTEP shall allocate the error to one of the priority groups indicated in section 2, assign a ticketing number, confirm vis-à-vis the Licensee the acceptance of the error by email, and contact the Licensee within the response times indicated in section 2. The availability of the Licensee via the telephone number or email address agreed upon shall be a requirement for the compliance with the response time.
17.4 “Response time” shall be understood as the time that passes between the acceptance of the error by PROSTEP and the Licensee being contacted by a technical expert from PROSTEP. The response times shall run only during the business hours indicated in section 1. Error removal services shall only be performed during these business hours.
17.5 In the case that the Licensee purchases further licenses regarding the software to be maintained, these shall be included in the contract and the remuneration shall be adjusted accordingly. PROSTEP shall send to the Licensee a contract that was amended accordingly.
17.6 PROSTEP shall be permitted to change the provisions of the software maintenance, whereby an announcement period of 60 days shall be observed. The Licensee shall be entitled to terminate the contract for cause as of the end of the next possible quarter within 60 days after the receipt of the changed provisions. In the case that the Licensee does not terminate the contract, the new software maintenance provisions shall apply as from the time indicated in the announcement. In the case that the Licensee terminates the contract, PROSTEP shall refund any remuneration already paid for a period after the time as of which the contract has been terminated; any further rights shall be excluded.
