Fault and/or Problem Management Sample Clauses

Fault and/or Problem Management. Fault and/or Problem Management refer to the management of all Generators System and associated auxiliary equipment faults and/or problems reported by USP. USP shall report all Generator Units and auxiliary equipment faults and/or problems via; the local USP Facilities Helpdesk/ to the Service Provider’s Service Centre (a “Service Call”). Both Parties shall follow the fault and/or problem reporting procedures set out in Clause 10 below. A qualified technician, employed by the Service Provider, will be available during Service Hours to provide troubleshooting/assistance through site visits in compliance with the response times as set out in Table 2 above. Upon arrival at the relevant site the Service Provider’s technician shall report on the exact nature of the fault and provide a timeline for its resolution in the event that the fault cannot be resolved immediately. Table 1 above sets out the different types of Service Calls, the hours between which the Services will be available (“Service Hours”) and each specific type of call that can be placed for Generator malfunctions and/or failures. The Service Provider shall provide this Breakdown Repair as part of this service level agreement. The following procedure will apply for breakdown repairs; Report to the nominated USP representative the nature of the fault (breakdown report) including a quote for any additional cost of repairs. (Quotations must be supplied within the repair times in table 2 below). Minor Repair/Replacement parts available on site, no additional assistance required 15 min to 1 hour Within the agreed cost of parts and labor rates of the service level agreement. Moderate Repair/Replacement parts in stock but nature of repair requires additional assistance/equipment on site 1 hour up to 24 hours Costs are within the agreed parts and labor rates of the service level agreement with additional costs associated with off-site tools and or equipment and or subcontractor, specialist requirements. USP Senior Management Approvals may be required. Major Major system failure requiring complete replacement, off site works and additional assistance Greater than 24hrs up to 3 days. A detailed cost benefit analysis must be carried out in conjunction with time to restore service assessments. These breakdowns require USP Senior Management intervention. Upon receipt of the necessary approvals through the USP representative, carry out fault repairs within the repair timelines of table 2; (Written work authoriz...
Sample 1
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Fault and/or Problem Management. 5.3.1 Fault and/or Problem Management refers to the management of all Generator faults and/or problems reported by SARS. Facilities Helpdesk to the Service Provider’s Service Centre (a “Service Call”). Both Parties shall follow the fault and/or problem reporting procedures set out in Clause 10 below.
Sample 1
Fault and/or Problem Management. Fault and/or Problem Management refers to the management of all Generator and associated auxiliary equipment faults and/or problems reported by USP including those faults automatically reported via GPRS modems. USP shall report all Generator and auxiliary equipment faults and/or problems via; The local USP Facilities Helpdesk/Campus Security to the Service Provider’s Service Centre (a “Service Call”). OR The installed GPRS modem capable of automatic SMS, email or online monitoring and alert platforms (where installed) Both Parties shall follow the fault and/or problem reporting procedures set out in Clause 10 below. A qualified technician, employed by the Service Provider, will be available during Service Hours (Refer Table 1 below) to provide troubleshooting/assistance through site visits in compliance with the response times as set out in Table 1 below. Upon arrival at the relevant Generator site the Service Provider’s technician shall report on the exact nature of the fault and provide a timeline for its resolution in the event that the fault cannot be resolved immediately. Table 1 below sets out the different types of Service Calls, the hours between which the Services will be available (“Service Hours”) and each specific type of call that can be placed for Generator malfunctions and/or failures. Emergency 24 Hours a day, 7 days a week 15 minutes Failures have a major impact on USP operations and or failure constitutes danger to health, personnel or equipment Urgent Normal Business Hours Monday to Friday 1 hour Failures do not pose immediate impact to health, personnel or equipment but have a negative impact on USP operations Important Normal Business Hours Monday to Friday 1 Business day Failures do not impact USP operations but can escalate as an URGENT incident if left unattended The Service Provider guarantees a compliance rate of 97.50% (ninety seven point five zero percent) with the Response Times Targets set out in Table 1 measured over a thirty (30) day calendar month period per Generator site (“Service Level Target”) in respect of Fault and/or Problem Management (“Service Level”) .
Sample 1
Fault and/or Problem Management. 5.3.1 Fault and/or Problem Management refers to the management of all Generator faults and/or problems reported by SARS. 5.3.2 SARS shall report all Generator faults and/or problems via the local SARS Facilities Helpdesk to the Service Provider’s Service Centre (a “Service Call”). Both Parties shall follow the fault and/or problem reporting procedures set out in Clause 10 below. 5.3.3 A qualified technician, employed by the Service Provider, will be available during Service Hours to provide troubleshooting and telephonic assistance to the SARS Service Call logger. Should a site visit by the Service Provider’s technicians be necessary, the site visit will take place in compliance with the response times as set out in Table 1 below. Upon arrival at the relevant Generator site the Service Provider’s technician shall report on the exact nature of the fault and provide a timeline for its resolution in the event that the fault cannot be resolved immediately. 5.3.4 Table 1 below sets out the different types of Service Calls, the hours between which the Services will be available (“Service Hours”) and each specific type of call that can be placed for Generator malfunctions and/or failures.
Sample 1

Related to Fault and/or Problem Management

  • Information and Services Required of the Owner The Owner shall provide information with reasonable promptness, regarding requirements for and limitations on the Project, including a written program which shall set forth the Owner’s objectives, constraints, and criteria, including schedule, space requirements and relationships, flexibility and expandability, special equipment, systems, sustainability and site requirements.

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  • Connecting Transmission Owner’s Scope of Work and Responsibilities The Connecting Transmission Owner will design, construct, own, operate and maintain all Connecting Transmission Owner’s Interconnection Facilities, except as otherwise stated above and in the Project Specific Specifications. The Connecting Transmission Owner will complete all engineering reviews, field verifications and witness testing, etc. in accordance with the ESBs and the Project Specific Specifications. Connecting Transmission Owner shall provide the revenue metering CT/PT units and meter socket enclosure. The Connecting Transmission Owner shall: • provide, run, and wire both ends of the color-coded cable for the revenue metering instrument transformer secondary wiring; • perform all terminations; and • supply and install the meter. The revenue meter may require a communications link to the RTU. The Connecting Transmission Owner will specify and run those communications cables. The Connecting Transmission Owner shall complete all wiring, testing and commissioning of the RTU.

  • Your Rights and Our Responsibilities After We Receive Your Written Notice We must acknowledge your letter within 30 days, unless we have corrected the error by then. Within 90 days, we must either correct the error or explain why we believe the bill was correct. After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, including finance charges and we can apply any unpaid amount against your credit limit. You do not have to pay any questioned amount while we are investigating, but you are still obligated to pay the parts of your bill that are not in question. If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn’t make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that it is due. If you fail to pay the amount that we think you owe, we may report you as delinquent. However, if our explanation does not satisfy you and you write to us within ten days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. In addition, we must tell you the name of anyone we reported you to. Upon settlement of a disputed bill, we must notify anyone we reported you to that the matter has been settled. If we don’t follow these rules, we can’t collect the first $50 of the questioned amount, even if your bill was correct.

  • Connectivity User is solely responsible for providing and maintaining all necessary electronic communications with Exchange, including, wiring, computer hardware, software, communication line access, and networking devices.

  • Incident Event and Communications Management a. Incident Management/Notification of Breach - DST shall develop, implement and maintain an incident response plan that specifies actions to be taken when DST or one of its subcontractors suspects or detects that a party has gained material unauthorized access to Fund Data or systems or applications containing any Fund Data (the “Response Plan”). Such Response Plan shall include the following: i. Escalation Procedures - An escalation procedure that includes notification to senior managers and appropriate reporting to regulatory and law enforcement agencies. This procedure shall provide for reporting of incidents that compromise the confidentiality of Fund Data (including backed up data) to Fund via telephone or email (and provide a confirmatory notice in writing as soon as practicable); provided that the foregoing notice obligation is excused for such period of time as DST is prohibited by law, rule, regulation or other governmental authority from notifying Fund. ii. Incident Reporting - DST will use commercially reasonable efforts to promptly furnish to Fund information that DST has regarding the general circumstances and extent of such unauthorized access to the Fund Data.

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  • Service Management Effective support of in-scope services is a result of maintaining consistent service levels. The following sections provide relevant details on service availability, monitoring of in-scope services and related components.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

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