FIELD SERVICE SUPPORT. A. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide service engineer on Buyer’s site. Should problems persist, additional field service engineers will be dedicated to provide 24 hours x 7 days on-site coverage at no additional cost until Equipment consistently meets Purchase Spec.
B. Seller will provide worldwide field service support to ensure that the equipment meets or exceeds the performance specifications.
C. Buyer sites shall have the option of extending on-site coverage at a rate in accordance with Section 12 Pricing for Services provided Purchase Specifications have been achieved.
FIELD SERVICE SUPPORT. A. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide service engineer on Buyer's site. Should problems persist, additional field service engineers will be dedicated to provide 24 hours × 7 days on-site coverage at no additional cost until Equipment consistently meets Purchase Specifications.
B. Seller will provide worldwide field service support to ensure that the equipment meets or exceeds the performance specifications. Seller will (i) monitor and report data on performance to plan (by work week) at the required service contract, warranty and management reviews, (ii) actively participate in continuous improvement forums, such as, users groups, (iii) continuously improve their process capability, application knowledge, and support, (iv) train and certify their field service personnel so that they meet the requirements identified in this agreement, and (v) develop the appropriate escalation procedures for problem resolution and Equipment down situations.
C. Sites shall have the option of extending on-site coverage at a rate in accordance with Addendum G Service Pricing and FSE Expectations provided Purchase Specifications have been achieved.
FIELD SERVICE SUPPORT. Supplier will maintain and provide adequate resources for field service support and communication with Autocar’s customers, including but not limited to providing services on-site at the customer’s location, dealer shops and repair shops. Such services will include technical assistance and training presentations. These terms and conditions (these “Terms”) apply to and are incorporated as a part of every Autocar, LLC (“Autocar”) Purchase Order, Supply Agreement, Request for Proposal or Quotation or similar document issued or executed by Autocar (collectively, “PO”). Except as provided in any executed long-term Supply Agreement, the PO supersedes all prior oral and written agreements between Autocar and the person to whom the PO is issued (“Supplier”) with regard to the goods or services covered by the PO (the “Goods”) and may only be modified (a) in writing on the face of or on an attachment to the PO, or
FIELD SERVICE SUPPORT. The following Field Service Support will be made available by VENDOR:
2.5.1 For Services to be performed on-site, VENDOR will have access to a pool of skilled technical personnel fully approved and available upon Northwest request with reasonable notice. The Field Service support will be provided to Northwest at no charge or additional cost, based on the type of Services requested as shown in Exhibit C. Should such Services involve additional cost, the charges will be as set forth in Attachment C.
2.5.2 To request Field Service Support, Northwest will contact VENDOR’s Program Manager and provide the following information:
a) Type of requested Service
b) ESN
c) Location of Engine
d) Time-period for such Service performance
e) Corresponding Purchase Order
f) Point of Contact For Field Service requirements that are of a one-off nature, such as specific condition repairs required for a single Engine that are unexpected, the VENDOR shall provide the Field Service as quickly as is reasonably and practically possible. For Field Service requirements that are necessary to be performed on a significant number of Engines, such as fleet campaigns related to Airworthiness Directives or high-priority Service Bulletins, Northwest will make a written request to the Program Manager providing a minimum of 2 weeks notice before the Field Service is expected to start. The Program Manager will work with the Program Coordinator to determine the number of Engines affected, the scheduling requirements, the resource requirements, and any other issues affecting completion of this Field Service. The Program Manager will then plan and arrange for the commencement of this Field Service to start within the required timeframe.
2.5.3 VENDOR, in conjunction with Field Service Support provided in this Section 2.5, shall provide appropriate FAA documentation stating that the Services have been performed in accordance with the Northwest FAA approved maintenance program. Further, Northwest shall prepare the Engine in such a way as to permit immediate access by VENDOR to the areas of the Engine requiring such Services.
2.5.4 Northwest shall provide training to appropriate VENDOR personnel on its specific maintenance program requirements procedures necessary to work on Engines covered under this Agreement.
FIELD SERVICE SUPPORT. A. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide during the warranty period service engineer on Buyer's site during the first year at each of the new Buyers site installations. At no additional cost, should chronic problems persist, additional field service engineers will be dedicated to provide * * * on-site coverage, until Equipment consistently meets Purchase Specifications. Sites shall have the option of extending on-site coverage at a rate in accordance with Addendum "Service," provided Purchase Specifications have been achieved
B. Seller will provide worldwide field service support to ensure that the equipment meets or exceeds the performance specifications. Seller will (i) monitor and report data on performance to plan (by work week) at the required service contract, warranty and management reviews, (ii) actively participate in continuous improvement forums, such as, users groups, (iii) continuously improve their process capability, application knowledge, and support, (iv) train and certify their field service personnel so that they meet the requirements identified in this agreement, and (v) develop the appropriate escalation procedures for problem resolution and Equipment down situations.
FIELD SERVICE SUPPORT. If equipment does not meet performance requirements and specifications as detailed in the Purchase Specification, Seller shall provide during the warranty period service engineer on Buyer's site during the first year at each of the new Buyers site installations. At no additional cost, should chronic problems persist, additional field service engineers will be dedicated to provide * * * on-site coverage, until Equipment consistently meets Purchase Specifications. Sites shall have the option of extending on-site coverage at a rate in accordance with Addendum "Service," provided Purchase Specifications have been achieved
FIELD SERVICE SUPPORT. Supplier will maintain and provide adequate resources for field service support and communication with Autocar’s customers, including but not limited to providing services on-site at the customer’s location, dealer shops and repair shops. Such services will include technical assistance and training presentations.
FIELD SERVICE SUPPORT. All technical support, including problem determination will be provided by Odetics. This support will include, when necessary, product engineers and technical specialists. On-site assistance will be provided by Odetics when necessary.
FIELD SERVICE SUPPORT. (a) An Employee appointed to this category will be engaged to perform support and maintenance services at a customer site or location usually for a period of greater than one week.
(b) Additional to the terms and conditions provided for in this Agreement, a Field Service ±Support Employee will be eligible for:
(i) RPSDQ\ DUUDQJHG WUDQVSRUW WR WKH (PSOR\HH¶V Z provided by a customer or is recoverable from a customer.
(ii) Field allowance (in accordance with clause 13.5).
(iii) Remote accommodation support where required and as determined by the Company.
(iv) Field service support Employees who are permanently employed in Central Queensland mining field service will be eligible to participate in a bonus incentive scheme.
FIELD SERVICE SUPPORT. For Covered Equipment, pursuant to the terms of this ST, for Priority 1 and Priority 2 Incidents, as necessary and, at the sole discretion of Xxxxxxx in consultation with Customer, Xxxxxxx may dispatch a Field Service technician to Customer’s site to address and attempt to resolve an Incident. For Priority 3 and Priority 4 Incidents, Xxxxxxx in consultation with Customer may direct a Field Service technician to visit the Customer Site at a mutually convenient time or explicitly as agreed between the Parties consistent with the Priority Level.
