Hardware Return Procedures. If a Hardware Product or one of its component parts does not function as warranted during the warranty period, and such nonconformance can be verified by Check Point, Check Point, at its election, will provide either return and replacement service or replacement with a refurbished part/unit for the Hardware Product under the type of warranty service Check Point designates for that Hardware Product. A defective Hardware Product or one of its component parts may only be returned to Check Point upon Check Point's prior written approval. Any such approval shall reference an RMA number issued by an authorized Check Point service representative. To request an RMA number, you or your local Check Point Certified Solution Provider ("CCSP/CSP/ACSP") must contact Check Point's Technical Assistance Center ("TAC") and open a Service Request. You should always register the Hardware Product in your Check Point User Center account. If you do not register the Hardware Product with Check Point, you may be required to present proof of purchase as evidence of your entitlement to warranty service. The Hardware Product's identification number will be required for all RMA cases. Transportation costs, if any, incurred in connection with the return of a defective Hardware Product to Check Point shall be borne by You. Any transportation costs incurred in connection with the redelivery of a repaired or replacement item to You by Check Point shall be borne by Check Point; provided, however, that if Check Point determines, in its sole discretion, that the allegedly defective item is not covered by the terms and conditions of the warranty or that a warranty claim is made after the warranty period, the cost of the repair by Check Point, including all shipping expenses, shall be reimbursed by You.
Hardware Return Procedures. In order to obtain service under this Standard Limited Warranty for Hardware, Customer must notify Grass Valley of the alleged defect before the expiration of the Hardware Warranty Period by contacting the Customer Service Call Center as set forth below under “Product Support”. Upon notification, Grass Valley will exercise reasonable commercial efforts to confirm the alleged defect and to determine whether the defect is the result of a Hardware failure. If the Hardware defect is confirmed, Grass Valley will issue Customer a Return Materials Authorization (RMA) number for return of the defective Hardware. Customer shall be responsible for properly packaging and shipping the defective Hardware to the service center designated by Grass Valley, and shall be responsible for all shipping charges and applicable duties and taxes. Customer shall bear the risk of loss or damage while the defective Hardware is in transit from Customer to Grass Valley. Upon receipt of Customer’s defective Hardware, Grass Valley will at its option either repair or replace the defective Hardware. Grass Valley shall be responsible for all shipping charges and applicable duties and taxes for shipping the repaired or replacement Hardware to Customer. Grass Valley shall bear the risk of loss or damage occurring while the repaired or replacement Hardware is in transit from Grass Valley to Customer.
Hardware Return Procedures. Any defective item can only be returned if it references a Return Material Authorization (“RMA”) number issued by authorized Juniper service personnel. To request a RMA number, Reseller must contact Juniper Technical Assistance Center (“JTAC”) via the online resource available at the URL: xxxx://xxx.Xxxxxxx.xxx/customers/support/. JTAC will only assist customers with online RMA processing pursuant to the terms of this procedure and will not provide any troubleshooting, configuration or installation assistance. Telephone calls to JTAC will not be accepted unless the customer has purchased a valid Juniper Service contract that is in effect at the time of the call. The RMA number must be included on the outside carton label of the returned item. Transportation costs, if any incurred in connection with the return of a defective item to Juniper, shall be borne by Reseller to the in-country location, if available. Juniper shall pay any transportation costs incurred with the redelivery of a repaired or replaced item. If, however, Juniper reasonably determines that the item is functional, the Reseller shall pay any transportation cost. If Juniper determines, at its sole discretion, that the reportedly defective item is not covered by the terms of the warranty provided under Section 7.1 or that a warranty claim is made after the warranty period, the cost of repair by Juniper, including all shipping expenses, shall be paid by Reseller.
Hardware Return Procedures. Any defective item can only be returned if it references a return material authorization (“RMA”) number issued by authorized Contractor service personnel. To request an RMA number, Customer must contact Contractor Technical Assistance Center (“JTAC”) via the online resource available at the URL: xxxx://xxx.xxxxxxx.xxx/support. JTAC will only assist Customers with online RMA processing pursuant to the terms of this warranty and will not provide xxxx://xxx.xxxxxxx.xxx/support� xxxx://xxx.xxxxxxx.xxx/support� State of Utah Contract Number AR229 any troubleshooting, configuration or installation assistance. Telephone calls to JTAC will not be accepted unless the Customer has purchased a valid Contractor service contract that is in effect as of the time of the call. The RMA number must be included on the outside carton label of the returned item. Transportation costs, if any, incurred in connection with the return of a defective item to Contractor shall be borne by customer to the in-country location, if available. Contractor shall pay any transportation costs incurred with the redelivery of a repaired or replaced item. If, however, Contractor reasonably determines that the item is functional, the Customer shall pay any transportation cost. If Contractor determines, at its sole discretion, that the allegedly defective item is not covered by the terms of the warranty provided hereunder or that a warranty claim is made after the warranty period, the cost of repair by Contractor, including all shipping expenses, shall be paid by Customer. CONTRACTOR SHALL HAVE NO LIABILITY WITH RESPECT TO DATA CONTAINED IN ANY SYSTEM RETURNED TO CONTRACTOR.
