Help Desk Operations Sample Clauses

Help Desk Operations. Provider will maintain a Help Desk to receive Customer calls to report, log and resolve any problems with the Services identified by the Customer. Customer will be allowed unlimited calls to the Help Desk as long as Customer remains in compliance with all contractual commitments between Customer and Provider. While the Application will be available to the Customer on Holidays, the Help Desk will operate on an “after Business Hours” schedule on Holidays. Provider currently recognizes the following Holidays: New Years Day Memorial Day Columbus Day Boxing Day Xxxxxx Xxxxxx Xxxx Day Fourth of July Thanksgiving Day Presidents Day Labor Day Christmas Day Additional Holidays may be added upon prior written notice to Customer.
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Help Desk Operations. 2.1 The help desk operates during Support Hours.
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Help Desk Operations. Workiva shall maintain a help desk staffed with personnel to receive inquiries by telephone and e-mail between the hours of 9am - 5pm Monday - Friday (excluding holidays). Workiva has support centers located in the United States' Eastern, Central, Mountain, and Pacific time zones, as well as Central European Time ("Business Hours"). Workiva will provide emergency support outside of Business Hours for Critical Issues (as defined below). All Critical Issues must be reported via telephone. Non-Critical Issues reported outside of Business Hours will be responded to during the following business day.
Sample 1
Help Desk Operations. A. This process will provide telephone assistance for FLORIDA technical problems and FLORIDA System questions or issues. Lead: DCF/IS Measure: The DCF Statewide Help Desk will respond to DOR/CSE requests for assistance on all calls related to FLORIDA application issues, password re-sets, and technical assistance as follows: • Password resets and technical assistance will be provided within one hour 85% of the time while the customer is on the phone (First Call Resolution) • Application issues will be referred to the CSE Tier 2 support unit the same day 85% of the time.
Sample 1
Help Desk Operations. Manage service requests via the Help Desk system Identify and provide training and education solutions to library staff in computer technology and systems Promote the productive use of Information Technology throughout the Geelong Regional Library Corporation Responsible for the day to day IT Help Desk operations Assist other IT and Systems staff as required Produce reports, documents and statistics on computer management issues as directed Maintain relevant and up to date knowledge of business and information technology General ICT administration duties as required
Sample 1
Help Desk Operations. The purpose of Task 3 is to provide Help Desk services to CITSS users. Task 3 is a continuation of the services initiated under Task 2, but with less intensive oversight. The Contractor’s Task 3 activities shall include:
Sample 1
Help Desk Operations. XJ will provide an e-mail address, a facsimile number and a telephone number for use during XJ’s normal business hours ("Principal Period", or 8.00 GMT to 17.00 GMT, Monday through Friday, excluding Government holidays) to reach XJ's Help Desk. XJ's response efforts begin when the Help Desk receives request for Software Support Services. The trouble report will be routed to a member of XJ's Software Support Services organization who will take all reasonable measures to respond in accordance with the priority of the request. Calls/email/facsimiles to the Help Desk will be prioritized based on XJ's assessment of the severity of the problem based on the information provided by Licensee.
Sample 1
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Related to Help Desk Operations

  • Safe Operations Notwithstanding any other provision of this Agreement, an NTO may take, or cause to be taken, such action with respect to the operation of its facilities as it deems necessary to maintain Safe Operations. To ensure Safe Operations, the local operating rules of the ITO(s) shall govern the connection and disconnection of generation with NTO transmission facilities. Safe Operations include the application and enforcement of rules, procedures and protocols that are intended to ensure the safety of personnel operating or performing work or tests on transmission facilities.

  • School Operations The School’s governing board shall be solely responsible for the operation of the school and exercise continuing oversight over the School’s operations. The School’s governing board will define and refine policies regarding educational philosophy, and oversee assessment and accountability procedures to assure that the School’s student performance standards are met or exceeded.

  • INTERNET PLANNING, ENGINEERING AND OPERATIONS ‌ Job Title: Internet/Web Engineer Job#: 2620 General Characteristics Integrally involved in the development and support of all Internet/Intranet/Extranet sites and supporting systems. Works closely with other IT groups and customers to define the system design and user interface based on customer needs and objectives. Participates in all phases of the development and implementation process, and may act as a project manager on special projects. Ensures the integration of the Web servers and all other supporting systems. Responsible for system tuning, optimization of information/data processing, maintenance and support of the production environment.

  • Help Desk A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.

  • Verizon Operations Support Systems Verizon systems for pre- ordering, ordering, provisioning, maintenance and repair, and billing.

  • Business Operations Company will provide all necessary equipment, personnel and other appurtenances necessary to conduct its operations. Company will conduct its business operations hereunder in a lawful, orderly and proper manner, considering the nature of such operations, so as not to unreasonably annoy, disturb, endanger or be offensive to others on the Airport. Company will provide all services under this Agreement on a fair and reasonable basis to all users of the Airport. Service will be prompt, courteous and efficient.

  • System Operations Each party, at its own expense, shall provide and maintain the equipment, software, services and testing necessary to transmit Data Communications to, and receive Data Communications from the parties’ respective Receipt Computers.

  • Operations Manager Secondary Contact Email Please enter a valid email address that will definitely reach the Secondary Contact. xxxxx@xxxxxxxxxxxxxxxxxx.xxx Secondary Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). Please provide the accurate and current phone number where the individual who will be secondarily responsible for all TIPS matters and inquiries for the duration of the contract can be reached directly. 0000000000 Secondary Contact Fax Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). No response Secondary Contact Mobile Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). 1 7 4053957859 Administration Fee Contact Name Please identify the individual who will be responsible for all payment, accounting, and other matters related to Vendor's TIPS Administration Fee due to TIPS for the duration of the contract. Xxxxx Xxxxxx Administration Fee Contact Email Please enter a valid email address that will definitely reach the Administration Fee Contact. 1 9 xxxxx@xxxxxxxxxxxxxxxxxx.xxx Administration Fee Contact Phone Numbers only, no symbols or spaces (Ex. 8668398477). The system will auto-populate your entry with commas once submitted which is appropriate and expected (Ex. 8,668,398,477). 2 0 4057954149

  • ACCESS TO OPERATIONS SUPPORT SYSTEMS 2.1 BellSouth shall provide Max-Tel access to operations support systems (“OSS”) functions for pre-ordering, ordering and provisioning, maintenance and repair, and billing. BellSouth shall provide access to the OSS through manual and/or electronic interfaces as described in this Attachment. It is the sole responsibility of Max-Tel to obtain the technical capability to access and utilize BellSouth’s OSS interfaces. Specifications for Max-Tel ’s access and use of BellSouth’s electronic Version R4Q01: 12/01/01 interfaces are set forth at xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx and are incorporated herein by reference.

  • Synchronization, Commissioning and Commercial Operation 4.1.1 The Power Producer shall give at least thirty (30) days written notice to the SLDC and GUVNL, of the date on which it intends to synchronize the Power Project to the Grid System.

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