INCIDENT DEFINITION. 3.1 You shall report any issue or problem with the Platform (“Incident”) to us through one of the methods outlined in the Peak Support Guide at Appendix B.
INCIDENT DEFINITION. A Xxxxxxxxx.xxx incident is defined as a unique customer question asked through any medium: chat, email, phone, or self search of knowledge directories; closure of the incident may require multiple customer contacts.
INCIDENT DEFINITION. 3.1.1.For the purposes of this Agreement an "Incident" in relation to the Services includes:
INCIDENT DEFINITION. 3.1 You shall report any issue or problem with Peak (Incident) to us by email during Support Hours in the first instance or in the case of a suspected Critical Incident outside of Support Hours, by telephone as per the details below: Email: xxxxxxx@xxxx.xx Critical Incident Telephone Number: +00 00 0000 0000
INCIDENT DEFINITION. An incident is defined as: “an unplanned interruption to an IT service or a reduction in the quality of an IT service. Events that indicate a change in the status of a hardware or software component that has not yet affected service is also an incident”. All software and hardware as described in the client specific Managed Services Schedule is covered. This Agreement does not include any costs associated with the repair of failed hardware or software, and the Supplier shall not be under any obligation to repair, or arrange for the repair, of any failed hardware or software unless expressly agreed by the parties in writing.
INCIDENT DEFINITION. An incident is defined as: “a suspected, attempted, successful, or imminent threat of unauthorized access, use, disclosure, breach, modification, or destruction of information; or interference with information technology operations. “This Agreement includes the costs of investigating and responding to alerts generated by the Clients SIEM solution subject to the Fair Usage Policy. This Agreement does not include any costs associated with the remediation of incidents. unless expressly agreed by the parties in writing.
