MAINTENANCE OF SOFTWARE. If CONTRACTOR is provided with “remote access”, defined as the act of connecting to a COUNTY attached information technology system from a non-county attached system through a public network, CONTRACTOR will maintain and use its non- county system, hardware, and software in compliance with COUNTY standards and policies set by the COUNTY Information Services Department.
MAINTENANCE OF SOFTWARE. 5.9.1 MediaLab performs maintenance services for the Software. MediaLab may decide, at its sole discretion to repair bugs and/or errors in the software and/or make new versions of the software available. Client is to report, in detail, any errors discovered in the software. Following receipt of the report and depending on the urgency and MediaLab’s version and release policy, MediaLab will seek to repair errors and/or implement corrections and make the results available to Client in a manner and within the period of time determined by MediaLab. Maintenance includes making new versions of the software available only if and insofar as this has been agreed in writing. Such new versions are made available at MediaLab’s discretion. Three months after an enhanced version has been made available, MediaLab is no longer obliged to repair errors in the previous version and to provide support and/or perform maintenance services for a previous version.
5.9.2 MediaLab is entitled to install temporary solutions, program bypasses or problem- avoiding restrictions in the software. Client itself is responsible for installing, organising, parameterizing and tuning the corrected software or the new version of the software made available, and, if necessary, for modifying the hardware and operating environment used.
5.9.3 If MediaLab performs maintenance services online, Client ensures, in due time, that a properly and appropriately secured infrastructure and network facilities are in place. Client renders every assistance required by MediaLab for the maintenance services, which includes that Client should temporarily stop using the software and should make a backup of all data.
5.9.4 MediaLab may incorporate functionality from a previous version of the software in the new version without any modifications, but MediaLab does not guarantee that each new version includes the same functionality as the previous version. MediaLab is not obliged to maintain, modify or add particular features or functionalities in the software especially for Client.
5.9.5 MediaLab may require that Client should modify its system (hardware, web browser, software and the like) if this should be necessary for the proper functioning of a new version of the software.
MAINTENANCE OF SOFTWARE a) The Licensor is not required to enhance or upgrade or provide technical support for the Software free of charge.
b) The licensee fully understands and accepts that failure to pay the monthly fee will lock all access to data and the software and that access to the data will only be available upon a catch up of the monthly fee.
c) The Licensee is responsible for maintaining the security of the Software, Security Access Codes and Documentation from unauthorised access, use or damage.
MAINTENANCE OF SOFTWARE. 1. A prerequisite for the provision of Software maintenance is the conclusion of a maintenance agreement for a consideration. Without a maintenance agreement, the Customer shall have no claim to Software maintenance.
2. Software maintenance comprises the delivery of Updates to the Software once STAR also provides it to other customers in the normal course of business.
3. Maintenance agreements shall have a basic term of one calendar year commenceing with the day on which the respective Software is provided. If the maintenance agreement is not terminated by one of the Parties in writing at least two calendar months prior to the expiration of the basic term, the maintenance agreement shall extend by another calendar year. Sentence 2 applies for every subsequent extension mutatis mutandis.
4. For the use of Updates of the Software, these Terms and Conditions for Software Use, in the version current at the time of the delivery of the respective Updates shall apply.
MAINTENANCE OF SOFTWARE. If the parties agree to pricing and deployment of the BLP Software to NSP Distributors, HET shall maintain the BLP Software for NSP. Maintenance shall include the following: (a) correcting programming errors and other defects and problems in the Software reported by NSP to HET, and (b) keeping the Software in conformance with its applicable documentation and specifications. HET shall make corrections and provide fixes and work-around solutions to NSP as soon as possible and in a competent and professional manner.
MAINTENANCE OF SOFTWARE i. With a Perpetual License, Crestwood will make Maintenance Releases available to you if you have an active Crestwood Annual Maintenance plan and if and when such Maintenance Releases are made available to end-users of the Software.
ii. With an active Subscription License, Crestwood will make Maintenance Releases available to you, if and when such Maintenance Releases are made available to end-users of the Software.
iii. Maintenance Releases include Software updates, version upgrades and hot fixes, but do not include new products or add-ons to the Software which include new features for which Crestwood may charge a separate fee to its end-users.
iv. All Maintenance Releases are subject to this Agreement. You acknowledge that installation of Maintenance Releases may cause customizations which have been made to your Software to no longer function as intended. To avoid such a situation, you should coordinate installation of all Maintenance Releases with the parties supporting your Software, test the Maintenance Release and any customizations on a separate test system, insure that the system is fully operational, and remedy any non-functioning components before installing the Maintenance Release on your production server.
MAINTENANCE OF SOFTWARE. [Optional:]
a) Telephone hot-line support during Developer's normal days and hours of business operation. Such support shall include consultation on the operation and utilization of the Software. Customer shall be responsible for all telephone equipment and communication charges related to such support; and
b) error correction services, consisting of Developer using all reasonable efforts to design, code and implement programming changes to the Software, and modifications to the documentation, to correct reproducible errors therein so that the Software is brought into substantial conformance with the Specifications.
MAINTENANCE OF SOFTWARE. During the Initial Term of this Agreement and renewals thereof, the Company shall maintain the software system on a timely basis with modifications (as that term is hereinafter defined) necessary for the system to continue to accomplish its principal computing functions. If the Municipality notifies the Company that it suspects an error in the program logic or documentation of the software system, the Company will use its best efforts to confirm the existence of such error. If the Company confirms the existence of such error, the Company shall correct it as part of its obligations hereunder. If the Company ultimately determines that no such error exists, the Municipality shall pay the Company for its services at the Company’s hourly rates then in effect. Any modifications, enhancements and/or software options (as those terms are hereinafter defined) provided to the Municipality shall be subject to the provisions of the Agreement as if they had been part of the original software system provided hereunder, by the Company. For purposes of this Agreement, the following terms shall be defined as follows:
a. Modifications shall mean improvements (which term shall mean any updates, upgrades, extensions, additions or modifications) made by the Company to or in the software subsequent to the effective date of this Agreement;
(i) which improve the efficiency and effectiveness of the basic program function but which do not change such function or create one or more new ones,
(ii) which correct errors or bugs in the system.
b. Enhancement shall mean a change in the basic program function or the addition of one or more new ones, and additional reports.
c. Software Options shall mean:
(i) customized changes made to the system which develop a program function not available as a regular feature of the system
(ii) an additional application
(iii) a new program module.
MAINTENANCE OF SOFTWARE. Beginning on the first day of the first month following expiration of the warranty period set forth in the section of this Agreement entitled "Warranties," Developer shall provide the following error-correction and support services:
A. Telephone hot-line support during Developer's normal days and hours of business operation. Such support shall include consultation on the operation and utilization of the Software. Customer shall be responsible for all telephone equipment and communication charges related to such support; and
B. Error correction services, consisting of Developer using all reasonable efforts to design, code and implement programming changes to the Software, and modifications to the documentation, to correct reproducible errors therein so that the Software is brought into substantial conformance with the Specifications.
MAINTENANCE OF SOFTWARE. 10.1. Software maintenance subscriptions may be purchased separately or bundled into the price of the license. The Customer is not entitled to maintenance subscriptions if they have not paid for them in full. "Subscription Term" refers to the length of time for which the maintenance subscription is purchased. The Subscription Term is listed on the Company‘s price list. Software updates and subscription information provided by the Company software maintenance services are necessary to continue access to the functionality of the Software and for continued proper operation of the Software. The Customer acknowledges that failure to pay for ongoing subscriptions will limit the functionality of Software and hardware related thereto. Obtaining Software updates on systems where no valid subscription has been purchased or obtaining functionality where subscription has not been purchased is strictly forbidden and in violation of this agreement. All initial subscriptions commence at the time of activation and all renewals commence at the expiration of the previous valid subscription. Unless otherwise expressly provided in the documentation, the Customer shall use the subscriptions solely as embedded in, for execution on, or where the applicable documentation permits installation on non-Company equipment for communication with Company equipment owned or leased by the Company. All subscriptions are non-transferrable. The Company makes no warranty that Software will continue un-interrupted. Subscriptions may be suspended or terminated without notice by the Company for lack of full payment.
