Maintenance Scope. AT&T MICHIGAN’s maintenance shall be as follows: (i) for loops 12,000 feet or less: AT&T MICHIGAN maintenance shall be limited to assuring loop continuity and balance and verification that the loop was (or is) conditioned as described in Section 4.1 above; (ii) for loops greater than 12,000 feet for which Climax elected that AT&T MICHIGAN not perform any conditioning, AT&T MICHIGAN maintenance shall be limited to assuring loop continuity and balance. For loops greater than 12,000 for which Climax requested that AT&T MICHIGAN perform some or all of the available conditioning, AT&T MICHIGAN will verify continuity, the completion of all requested conditioning and will repair at no charge to Climax any gross defects which would be unacceptable for POTS and which do not result from the loop’s modified design. AT&T MICHIGAN will resolve Climax- referred trouble tickets in parity with the repair intervals AT&T MICHIGAN provides its advanced services affiliate.
Maintenance Scope. The performance of maintenance includes all facets of performing maintenance on the certificate holder’s aircraft or components and includes, but is not necessarily limited to, the following areas of the certificate holder’s CAMP:
1) Maintenance personnel training (including inspection personnel and RII‑authorized personnel).
2) Instructions for the accomplishment of maintenance and inspections (including the use of maintenance manuals, work cards, Engineering Orders (EO), etc.).
3) Duty time under § 121.377, the certificate holder must ensure that its maintenance providers follow the duty time requirements. If the certificate holder’s CAMP indicates that the maintenance provider provides specific assurances, the contractor must provide those assurances. The certificate holder should ensure that the maintenance provider has procedures in place to guarantee that those assurances are being met. There is no corresponding part 135 regulation for duty time.
4) Maintenance documentation and that documentation’s control (including documenting scheduled and nonroutine maintenance and the use of documents to control work packages).
5) Maintenance records (including record retention and the transfer of maintenance records). Under §§ 43.9, 121.380, and 135.439, aircraft owners and operators must maintain specific records. If the certificate holder’s CAMP indicates that the maintenance provider may be responsible for making regulatory records available, then the certificate holder should clearly define the records to be maintained, the length of time the records should be kept, and the form and manner of maintaining those records. Refer to § 119.59(b)(1)(ii). This must also include where the records will be physically located and how the information will be included in the certificate holder’s CASS.
6) Procedures for Service Difficulty Reporting (SDR).
7) Parts handling, storage, and identification (including receiving, inspection, and usage of parts tags).
8) Calibrated tools and test equipment.
Maintenance Scope. 10.1 The Maintenance and the service levels stated in the Agreement concluded for that purpose shall not apply to the resolution of Errors, defects or shortcomings resulting from or related to:
a. user errors or injudicious use of the Services, which shall be taken to include errors in materials owned by Customer.
b. modification of or additions to the Services other than those implemented by or on behalf of Bloomy BV.
c. usage of the Services that conflicts with the relevant terms and conditions or with the instructions in the documentation.
d. modifications to or errors in hardware or software other than that included in the Maintenance.
e. non-availability of the Services at Customer's own request and/or during requested work.
f. Customer's failure to provide (full or appropriate) assistance to Bloomy BV, for whatever reason, during the latter's attempts to identify or isolate the problem or failure.
g. power failure.
h. extreme weather conditions. i. fire.
j. physical damage to the network caused by third parties.
k. theft.
l. unnecessary, incorrect or incomplete notifications.
m. other causes not attributable to Bloomy BV, including but not limited to force majeure.
10.2 If Bloomy BV performs Maintenance or other work in connection with the provisions of Article 10.1, it can charge the costs of that Maintenance or work according to its usual rates, without prejudice to any other Maintenance-related amounts owed by Customer.
10.3 Bloomy BV shall be entitled, at all times, to choose to refrain from resolving Errors and to replace the corresponding components of the Services with other components that are similar but not necessarily identical. In that event, Bloomy BV shall first ask for Customer's permission, which the latter shall not withhold on unreasonable grounds.
10.4 The provisions in the Agreement related to the performance of Maintenance shall also cease to apply during calamities, to be determined by Bloomy BV, and during predefined and agreed periods in which major changes are implemented in the Services.
10.5 Bloomy BV shall never be required to restore or reconstruct lost, corrupt or damaged data.
Maintenance Scope. SBC-12STATE’s maintenance shall be as follows: (i) for loops 12,000 feet or less: SBC-12STATE’s maintenance shall be limited to assuring loop continuity and balance and verification that the loop was (or is) conditioned as described in Section 4.1 above; (ii) for loops greater than 12,000 feet for which CLEC elected that SBC- 12STATE not perform any conditioning, SBC-12STATE’s maintenance shall be limited to assuring loop continuity and balance. For loops greater than 12,000 for which CLEC requested that SBC-12STATE perform some or all of the available conditioning, SBC- 12STATE will verify continuity, the completion of all requested conditioning and will repair at no charge to CLEC any gross defects which would be unacceptable for POTS and which do not result from the loop’s modified design. SBC-12STATE will resolve CLEC-referred trouble tickets in parity with the repair intervals SBC-12STATE provides its advanced services affiliate in that state.
Maintenance Scope. 10.1 The Maintenance and the service levels stated in the Agreement concluded for that purpose shall not apply to the resolution of Errors, defects or shortcomings resulting from or related to:
a. user errors or injudicious use of the Services, which shall be taken to include errors in materials owned by Customer;
b. modification of or additions to the Services other than those implemented by or on behalf of Bloomy BV;
c. usage of the Services that conflicts with the relevant terms and conditions or with the instructions in the documentation;
d. modifications to or errors in hardware or software other than that included in the Maintenance; e.non-availability of the Services at Customer's own request and/or during requested work;
f. Customer's failure to provide (full or appropriate) assistance to Bloomy BV, for whatever reason, during the latter's attempts to identify or isolate the problem or failure;
g. power failure;
h. extreme weather conditions; i. fire;
