MTTR. R 3.3-8 The mean time to repair (MTTR) of a Base Radio Unit shall be a maximum of 30 minutes, excluding travel and access time. This repair time excludes repairs to any cabling to/from the BRU. [***] CONFIDENTIAL TREATMENT REQUESTED 72 39 GXx Xxxxx xx Multipoint Radio Subsystem Specification
MTTR. 1) SELLER shall use all commercially reasonable endeavours to maintain the On-Net POP Service Level on Mean Time to Restore (MTTR) within 4 hours.
MTTR. The Mean Time to Repair (“MTTR”) goal measures the average Time to Repair (“TTR”) within a given month for CenturyLink to restore service after a qualified trouble ticket for a critical or high priority issue has been submitted. A qualified trouble ticket opened by Customer must provide adequate information for CenturyLink to begin the troubleshooting process. If the trouble ticket does not provide enough information for CenturyLink to begin troubleshooting, CenturyLink will attempt to contact the primary Customer contact to obtain the necessary information to complete the trouble ticket. TTR is measured from the time a qualified ticket is opened to the restoration of the affected seat(s). The MTTR goal is calculated by dividing the sum of all the TTR hours in a given month by the number of qualified tickets within the same month. MTTR SLA credits are limited to critical and high priority events. Targets for medium and low priorities and for Communication Points are intended to be informational only. Credit is applied to the MRC of the seats at the affected Customer locations. Any trouble ticket where the service issue is mitigated by use of a temporary solution will be closed once the temporary solution is implemented. A second, lower priority trouble ticket will be created to track further progress toward restoring the original configuration and other associated tasks. Any trouble ticket where the root cause is not found to be on the CenturyLink network or platforms will not count toward SLA calculations, commitments, or credits. *subject to requirements and limitations in Section 3 MTTR (continued) MTTR Priority Description Examples Goal Remedy* Communication Points**** Critical Service not available -Business service is unavailable, -A Customer location(s) is unavailable, -An entire Customer market is unavailable, -All End Users are impacted -All End Users are unable to make/receive phone calls -Customer is unable to transmit/receive data across CenturyLink deployed Transport, - Loss of LAN/WAN hardware (multiple nodes) On Network** Less than 4 hours 15% -Initial Response to Customer : < 30 minutes -Updates to Customer contact every 60 minutes or negotiated time frame after ticket creation Off Network*** Less than 8 hours High Severely impaired -Business service performance functionality is seriously degraded -A major impairment of the performance of any service for all customers in a market or a single business customer location -Multiple End Users ar...
MTTR. Rogers offers the Customer with a Mean Time to Repair (“MTTR”) performance objective that measures the duration of time that the Rogers Equipment that connects a Customer Site to the Rogers Wireless Network is Out of Service, as set out in Table 2 below. Such Rogers Equipment encompasses all elements from, and including, the router-modem to the network antenna located at the Customer Site. Customer Premise Equipment (CPE) is not considered as part of the network access. MTTR objectives are based on the location of the Customer’s Site. MTTR objectives only apply to Customer Sites that are within one hundred and fifty (150) km (one way) of a Rogers’ Tech Support dispatch location. Table 2: Mean Time to Repair Objective Access Type Monthly MTTR Target Wireless Business Internet - Flex < 4 hours
MTTR. The MTTR (mean time to repair) refers to the time the Provider requires to replace defective hardware with functioning hardware. To measure the service level, the Provider documents the point in time when the downtime occurs and the point in time when the system is up and running again. When troubleshooting has been completed and any hardware problem has been repaired and the server has been restarted, the Provider informs the Customer and closes the service ticket. This action defines the end of the measured time period. The time the server requires to boot the operating system, reinstall any software or restore backup data is not included in the measurement of the service level.
MTTR. 5.3.1.1. MTTR is calculated per month, using the following formula: Cumulative Resolve Time of Priority 1 Trouble Tickets per Site, Circuit, or Service during the SCP Total number of Priority 1 Trouble Tickets per Site, Circuit, or Service during the SCP
