MTTR Sample Clauses

MTTR. 1) SELLER shall use all commercially reasonable endeavours to maintain the On-Net POP Service Level on Mean Time to Restore (MTTR) within 4 hours. 2) MTTR is calculated by averaging Time-to-Restore (TTR) by number of Network Outage in a month.

MTTR. The Mean Time to Repair (“MTTR”) goal measures the average Time to Repair (“TTR”) within a given month for CenturyLink to restore service after a qualified trouble ticket for a critical or high priority issue has been submitted. A qualified trouble ticket opened by Customer must provide adequate information for CenturyLink to begin the troubleshooting process. If the trouble ticket does not provide enough information for CenturyLink to begin troubleshooting, CenturyLink will attempt to contact the primary Customer contact to obtain the necessary information to complete the trouble ticket. TTR is measured from the time a qualified ticket is opened to the restoration of the affected seat(s). The MTTR goal is calculated by dividing the sum of all the TTR hours in a given month by the number of qualified tickets within the same month. MTTR SLA credits are limited to critical and high priority events. Targets for medium and low priorities and for Communication Points are intended to be informational only. Credit is applied to the MRC of the seats at the affected Customer locations. Any trouble ticket where the service issue is mitigated by use of a temporary solution will be closed once the temporary solution is implemented. A second, lower priority trouble ticket will be created to track further progress toward restoring the original configuration and other associated tasks. Any trouble ticket where the root cause is not found to be on the CenturyLink network or platforms will not count toward SLA calculations, commitments, or credits. MTTR (continued) Priority Description Examples Goal Remedy* Communication Points****

MTTR. 5.3.1.1. MTTR is calculated per month, using the following formula: Cumulative Resolve Time of Priority 1 Trouble Tickets per Site, Circuit, or Service during the SCP

MTTR. ‌ The MTTR (mean time to repair) refers to the time the Provider requires to replace defective hardware with functioning hardware. To measure the service level, the Provider documents the point in time when the downtime occurs and the point in time when the system is up and running again. When troubleshooting has been completed and any hardware problem has been repaired and the server has been restarted, the Provider informs the Customer and closes the service ticket. This action defines the end of the measured time period. The time the server requires to boot the operating system, reinstall any software or restore backup data is not included in the measurement of the service level.

MTTR. Rogers offers you with a Mean Time to Repair (“MTTR”) performance objective that measures the duration of time that the Rogers Equipment that connects your Site to the Rogers Wireless Network is Out of Service, as set out in Table 3 below. Such Rogers Equipment encompasses all elements from, and including, the router-modem to the network antenna located at your Site. Customer Premise Equipment (CPE) is not considered as part of the network access. MTTR objectives are based on the location of your Site. MTTR objectives only apply to your Sites that are within one hundred and fifty (150) km (one way) of a Rogers’ Tech Support dispatch location. i) Mean Time to Repair (MTTR) is measured by calculating the average length of time it took to respond to and implement a repair for your particular access issue during a specific month. The MTTR is an objective only and Rogers will use commercially reasonable efforts to meet the objective. Rogers is not liable for any failure to meet the MTTR objective and you do not have a right to terminate as a result of Rogers’ failure to the meet the MTTR objective. MTTR metrics are measured solely against Out of Service conditions on the applicable Rogers Equipment. MTTR metrics are based solely on Out of Service statistics collected by the Rogers Trouble Reporting System (TRS), and exclude the following: a) an event of Force Majeure or other event beyond the reasonable control of Rogers; b) the Services are not available, or your end-user devices are unable to transmit data traffic due to the failure, malfunction or (including, without limitation, any applications or software thereon) or any other applications, systems or equipment not owned or controlled by Rogers including, without limitation, your Internet Service Provider connections; c) your individual end-user devices are unable to transmit and/or receive data due to reasons other than a Rogers Wireless Network outage affecting the Services; or d) the Rogers Wireless Network was unavailable due to planned, routine or emergency maintenance. e) The above service level objectives do not apply to the Services with unlimited usage plans.

MTTR. Rogers offers the Customer with a Mean Time to Repair (“MTTR”) performance objective that measures the duration of time that the Rogers Equipment that connects a Customer Site to the Rogers Wireless Network is Out of Service, as set out in Table 2 below. Such Rogers Equipment encompasses all elements from, and including, the router-modem to the network antenna located at the Customer Site. Customer Premise Equipment (CPE) is not considered as part of the network access. MTTR objectives are based on the location of the Customer’s Site. MTTR objectives only apply to Customer Sites that are within one hundred and fifty (150) km (one way) of a Rogers’ Tech Support dispatch location.