Operating Model. 65.1 The parties agree that a new Operating Model will be developed using genuine consultation by 29 February 2020 for the Darwin and Xxxxx Springs Correctional Centres, and the Barkly and Datjala Work Camps.
Operating Model. 3.15 In respect of each DivestCo Transferred Entity that is subject to a Reverse Carve-Out and that is identified in accordance with the same process as set out in Clause 3.9 as transacting directly with distributors, customers, suppliers or the principal of the DivestCo Group, in connection with the RemainCo Business (if any), the parties agree:
Operating Model. Both INFOCUS and Flextronics will appoint one or more program managers for its respective project activities to act as commercial and technical liaison with the other party. Each party will assign appropriate personnel, as it shall deem necessary in its sole discretion; provided, however, that each party shall use its reasonable commercial efforts to perform the activities for which, by the terms of this Agreement, is responsible. Both parties shall provide manufacturing, test and quality engineering support, if needed, at each others facilities as mutually agreed upon. Flextronics agrees to work with INFOCUS to further develop the shared operating model in Exhibit E that includes cross-company processes in the following functional areas: project management, supply chain planning, procurement, order management, manufacturing operations, logistics, quality control, documentation and ECO control, service operations and information technology (IT).
Operating Model. 3.2.1.3.1. FT will provide usage forecasts based on the number of installed and disconnected connections, with the first forecast being provided before the Effective Date, to enable Equant to dimension the MLN Equipment and assess the workload. FT undertakes to provide forecasts on a regular basis to be defined in the Agreement for Switched Voice Services.
Operating Model. Equant will provide traffic forecasts, with the first forecast being provided before the Effective Date, to enable FT to dimension the Bagnolet Switch and assess the workload. Equant undertakes to provide forecasts on a regular basis to be defined in the Agreement for Support Services for Switched Voice.
Operating Model. Each party remains responsible for the management of their own purchasing staff and the costs of such staff. * Redaction 13
Operating Model. The Shareholders agree that the Company will have its own employees and management reporting to the Board and/or various non-executive committees that will provide interface between the Board, the management team and the Shareholders and will provide advice to the Board, as needed. Daily operations will be carried out by the management of the Company. Day to day operations will be carried out by management of the Company. The Board may establish certain standing committees; however no such committee will have independent decision-making authority, but each will provide guidance to the Board.
Operating Model. Below figure depicts the operating model for TCoE & Production Support testing:
Operating Model. All services are delivered to the Customer in adherence with the governance defined in Schedule 12 (Governance and Service Management). The day-to-day operations for each service are defined within each Schedule 2 Annex. The Service Provider will provide a Programme Management Office (PMO) function to deliver reporting and to manage cross-service responsibilities. The Service Provider will further use the Change Management capability within the Change Management function, as defined in Schedule 2 Annex 5 (Change Management Services) to assist with capacity, project and change management across the services. The services will be delivered from the Service Provider’s delivery location in India and from the Customer’s location in London, UK. The Service Provider will establish an ITIL-based tiered support model, including L1.5, L2 and L3 services. For L1.5 support, please refer to Schedule 2 Annex 3 (Operations and Service Delivery Services) that sets forth the roles and responsibilities of the Service Desk. The Service Provider will establish an integrated L1.5 Service Desk for all IT Incidents and Service Requests, including the Network, Infrastructure, Security and Application related Incidents and Service Requests. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the Incident, the Incident will be escalated to the Xxxxx 0 support team. Level 2 Support, will be responsible for providing resolution to escalated issues in addition to providing routine system administration activities. Level 3 Support, will be responsible for providing Problem Management and root cause analysis activities and interfacing with the Customer retained team. The Level 3 support team will also support the resolution team for any escalated issues. The L1.5, Level 2 and Level 3 support teams will coordinate with any 3rd party vendors for issue resolution as appropriate.
Operating Model. The Service Provider shall establish an ITIL based tiered support model including L1.5, L2 and L3 services aligned to the operating model as set out in Schedule 2 Annex 1 (Common Services. The Service provider shall establish an integrated L1.5 Service Desk for the Network, Infrastructure and Application related Incidents and Service Requests. This team will attempt resolution based on documented procedures / Standard Operating Procedures being agreed upon with the Customer on an ongoing basis. If the L1.5 team is unable to resolve the incident, the incident will be escalated to the Xxxxx 0 support team. The L1.5, Level 2 and Level 3 support teams will coordinate with any 3rd party vendors for issue resolution as appropriate.
