Priorities and Response Times Sample Clauses

Priorities and Response Times. The Help Desk will use the following guidelines in handling requests and will make all reasonable attempts to respond and resolve all requests within the timeframe allotted. Actual response and resolution times may vary depending on the volume of requests at any given time. If a request cannot be handled within the allotted timeframe the customer will be notified and provided an estimated time of completion. Classification Acknowledgement/ Response Service Call Status Affected Description of Issue Target Resolution Time1 High Acknowledgement in 15 minutes and update every 30 minutes until completed Ticket status is High and Open All customers are affected Core router down, switch down, carrier circuits are down, internet down, server failure, or NOC power failure2 As quickly as possible. Should be restored in 2 hours Medium Acknowledgment in 1hour3 Ticket status Medium and Pending All services are up Troubleshooting call quality, troubleshoot call failures, troubleshoot dial failures, troubleshoot soft fax failures, number forwards, M6 programming changes without partition or phone rebuilds, and password resets Should be completed within one business day from receipt. Low Acknowledgment in 1hour4 initial response in 1 business day Ticket status Low and Pending N/A Disconnects, suspensions, partition rebuilds, phone rebuilds, equipment testing/repair, informational requests (CDRs), caller ID changes, auto attendant changes and miscellaneous non-service related inquiries Should be completed within 1-14 business days depending on issue After Hours5 (weekdays from 5:01 p.m. to 7:59 a.m. and weekends) Acknowledgment in 30 minutes and follow ticket classification time frames** Next business day or at Technicians discretion 1 Due to the wide diversity of problems that can occur, and the methods needed to resolve them, resolution times may vary these are used as a general guideline. 2Carrier Dependent ‐ if waiting on upstream or intermediary carrier can affect our ability to maintain timeframes.
Sample 1
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Priorities and Response Times. The HelpDesk will use the following guidelines in prioritizing requests and will strive to begin working on the problem within the target timeframe. Actual response times may be shorter or longer depending on the volume of requests at any one time, or if requests are made outside normal HelpDesk operating hours.
Sample 1
Priorities and Response Times. Business Impact Urgency High Medium Low
Sample 1
Priorities and Response Times. With Microsoft's input, the Partner will assign each technical support request a priority level based upon the criteria listed below. If the Partner discovers problems of immediate or high priority, the Partner will notify MSN Channel Alert (xxxxxxxx@xxxxxxxxx.xxx, cc: xxxxxxx@xxxxxxxxx.xxx) as soon as possible using commercially reasonable efforts. See the appendix for additional contact information. 4.2.1 Priority level assignments and response time grid -------------------------------------------------------------------------------------------------------------------------------- Priority Criteria and examples Initial Update Resolution response interval goal -------------------------------------------------------------------------------------------------------------------------------- Immediate Criteria: 60 minutes or Every 2 4 hours . Any Property or Service is unavailable less hours . Service malfunction is causing serious disruption to the normal operation capabilities as seen by Microsoft MSN users and/or Microsoft's Operations Team.
Sample 1
Priorities and Response Times. The HelpDesk will use the following guidelines in prioritizing requests and will strive to begin working on the problem within the target timeframe. Actual response times may be shorter or longer depending on the volume of requests at any one time. However a minimum of 80% of all requests will be satisfied within the targeted response time. Priority Criteria Target Response Time * 1 Affects everyone; or is mission critical and there is no workaround available. Examples: Software Bugs,Application not responding or users cannot work. (Not hardware or Network related) Immediate response within 2 working hours. 2 Additional programming Based on requirements document • Target Response Time is defined as the time between receipt of the call and the time than a Support Team member begins working on the problem. Due to the wide diversity of problems that can occur, and the methods needed to resolve them, response time IS NOT defined as the time between the receipt of a call and problem resolution. • Additional Programming & Reports outside the scope of the systems requirement document will be billed separately. The client will be responsible for managing user rights and security within the system. NAIS will not be responsible for creating users and giving rights within the system. After initial installation, training, implementation and handing over the client will be responsible for all subsequent client installations, additional training and basic administration of the system. In order to maintain good order and security, NAIS support team may perform normal system maintenance activities on their own initiative (Subject to Maintenance Contract). Such system maintenance activities include, but are not limited to, monitoring disk and other resource quotas, monitoring backing up systems, and modifying, repairing, and updating database and application software. Information Digital or Otherwise is to be treated as the private, confidential property of the Client. More specifically...
Sample 1
Priorities and Response Times. All incidents will be given a priority level which is determined by The Missing Link under its incident management process a copy of which will be given to The Client on written request. Response times for each priority level are as follows: Business Impact High Medium Low Urgency High Critical Urgent Standard Medium Urgent Urgent Standard Low Standard Standard Non-Critical Non-Critical within five (5) Business Days from receipt of request Standard within one (1) Business Day from receipt of request Urgent within four (4) hours from receipt of request
Sample 1
Priorities and Response Times. Each incident is assigned a priority by the support person handling the incident. The guidelines for prioritization and associated response times are as follows. An urgent incident implies that the application cannot be used at all or is functionally disrupted to such an extent that the application cannot be used. Business critical tasks cannot be performed. For these incidents, we will continuously work on realizing a (temporary) solution. The temporary solution will be converted later into a permanent solution, if applicable. You will be informed at least twice a day. First response within 1 hour, a detailed response within 4 working hours. A high priority incident implies that the functionality of the application is seriously affected but work can continue. Important tasks cannot be performed. For these incidents, we will implement a (temporary) solution as soon as possible. The temporary solution will be converted later into a permanent solution, if applicable. You will be informed at least once a day. First response within 4 working hours, a detailed response within 8 working hours. A normal priority incident affects daily operations, but normal work can continue. Important tasks can be carried out. For these incidents, we will realize a solution in the shortest possible time, taking into account planning and availability. You will be informed at least once a week during analysis of the problem and determination of the solution. First response within 8 working hours, a detailed response within 16 working hours. A low priority incident will not affect daily usage. For these incidents, we will in all reasonableness realize a solution, taking into account planning and availability. You will be informed at least once every two weeks during analysis of the problem and determination of the solution. Initial response within 16 working hours, a detailed response within 96 working hours
Sample 1
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Related to Priorities and Response Times

  • Response Times Qubit bases its response times and the actions it takes to resolve problems on an assessment of the impact of the reported technical issue. The more serious the impact, the higher the assigned priority. For all support issues relating to Customer, Qubit will respond in accordance with Table 1: P1 1 hour 4 hours P2 1 hour 8 hours P3 4 hours 72 hours P4 1 business day Next or a later major release **The Priority Levels are defined in Section II(2) below.

  • School Responsibilities Pursuant to §1002.33(8)(e), F.S., the School shall be dissolved under the provisions of law under which the School was organized. Student records and copies of all administrative, operational, and financial records of the School shall be provided to the Sponsor on the date the termination/non-renewal takes effect.

  • Facilities and Services The Company shall furnish the Executive with office space, secretarial and support staff, and such other facilities and services as shall be reasonably necessary for the performance of his duties under this Agreement.

  • Requester and Approved User Responsibilities The Requester agrees through the submission of the DAR that the PI named has reviewed and understands the principles for responsible research use and data management of the genomic datasets as defined in the NIH Security Best Practices for Controlled-Access Data Subject to the GDS Policy. The Requester and Approved Users further acknowledge that they are responsible for ensuring that all uses of the data are consistent with national, tribal, and state laws and regulations, as appropriate, as well as relevant institutional policies and procedures for managing sensitive genomic and phenotypic data. The Requester certifies that the PI is in good standing (i.e., no known sanctions) with the institution, relevant funding agencies, and regulatory agencies and is eligible to conduct independent research (i.e., is not a postdoctoral fellow, student, or trainee). The Requester and any Approved Users may use the dataset(s) only in accordance with the parameters described on the study page and in the 1 If contractor services are to be utilized, PI requesting the data must provide a brief description of the services that the contractor will perform for the PI (e.g., data cleaning services) in the research use statement of the DAR. Additionally, the Key Personnel section of the DAR must include the name of the contractor’s employee(s) who will conduct the work. These requirements apply whether the contractor carries out the work at the PI’s facility or at the contractor’s facility. In addition, the PI is expected to include in any contract agreement requirements to ensure that any of the contractor’s employees who have access to the data adhere to the NIH GDS Policy, this Data Use Certification Agreement, and the NIH Security Best Practices for Controlled-Access Data Subject to the GDS Policy. Note that any scientific collaborators, including contractors, who are not at the Requester must submit their own DAR. Addendum to this Agreement for the appropriate research use, as well as any limitations on such use, of the dataset(s), as described in the DAR, and as required by law. Through the submission of this DAR, the Requester and Approved Users acknowledge receiving and reviewing a copy of the Addendum which includes Data Use Limitation(s) for each dataset requested. The Requester and Approved Users agree to comply with the terms listed in the Addendum. Through submission of the DAR, the PI and Requester agree to submit a Project Renewal or Project Close-out prior to the expiration date of the one (1) year data access period. The PI also agrees to submit an annual Progress Update prior to the one (1) year anniversary2 of the project, as described under Research Use Reporting (Term 10) below. By approving and submitting the attached DAR, the Institutional Signing Official provides assurance that relevant institutional policies and applicable local, state, tribal, and federal laws and regulations, as applicable, have been followed, including IRB approval, if required. Approved Users may be required to have IRB approval if they have access to personal identifying information for research participants in the original study at their institution, or through their collaborators. The Institutional Signing Official also assures, through the approval of the DAR, that other institutional departments with relevant authorities (e.g., those overseeing human subjects research, information technology, technology transfer) have reviewed the relevant sections of the NIH GDS Policy and the associated procedures and are in agreement with the principles defined. The Requester acknowledges that controlled-access datasets subject to the NIH GDS Policy may be updated to exclude or include additional information. Unless otherwise indicated, all statements herein are presumed to be true and applicable to the access and use of all versions of these datasets.

  • The Publisher’s Responsibilities Subject always to the other provisions of this Clause below, the Publisher will undertake the production, publication and distribution of the Contribution and the Work in print and/or electronic form at its own expense and risk within a reasonable time after acceptance of the Work unless the Publisher is prevented from or delayed in doing so due to any circumstances beyond its reasonable control. The Publisher shall have the entire control of such production, publication and distribution determined in its sole discretion in relation to any and all editions and versions of the Contribution and the Work, including in respect of all the following matters: (a) distribution channels, including determination of markets; (b) determination of the range and functions of electronic formats and/or the number of print copies produced; (c) publication and distribution of the Contribution, the Work, or parts thereof as individual content elements, in accordance with market demand or other factors; (d) determination of layout and style as well as the standards for production; (e) setting or altering the list price, and allowing for deviations from the list price (if permitted under applicable jurisdiction); (f) promotion and marketing as the Publisher considers most appropriate. All rights, title and interest, including all intellectual property or related rights in the typography, design and/or look-and-feel of the Contribution shall remain the exclusive property of and are reserved to the Publisher. All illustrations and any other material or tangible or intangible property prepared at the expense of the Publisher including any marketing materials remain, as between the Parties, the exclusive property of the Publisher. The provisions of this subclause shall continue to apply notwithstanding any termination of, and/or any reversion of rights in the Contribution to the Author, under this Agreement. Without prejudice to the Publisher's termination and other rights hereunder including under the Clause "The Author's Responsibilities", it is agreed and acknowledged by the Parties that nothing in this Agreement shall constitute an undertaking on the part of the Publisher to publish the Contribution unless and until: (i) any and all issues in relation to the Work (including all necessary revisions, consents and permissions) raised by the Publisher have been resolved to the Publisher’s satisfaction, and (ii) the Publisher has given written notice of acceptance in writing of the final manuscript of the entire Work to the Editor. If following (i) and (ii) above the Publisher has not published the Contribution in any form within a reasonable period and the Author has given written notice to the Publisher requiring it to publish within a further reasonable period and the Publisher has failed to publish in any form, then the Author may terminate this Agreement by one month's written notice to the Publisher and all rights granted by the Author to the Publisher under this Agreement shall revert to the Author (subject to the provisions regarding any third party rights under any subsisting licence or sub-licence in accordance with the Clause "Termination"). The Author may also give such written notice requiring publication on the same terms as above if the Publisher has published the Contribution but subsequently ceases publishing the Contribution in all forms so that it is no longer available. This shall be the Author's sole right and remedy in relation to such non-publication and is subject always to the Author's continuing obligations hereunder including the Clause "Warranty".

  • General Responsibilities of the Parties 1. The Parties will work together in a spirit of cooperation and partnership, with the responsibilities and accountabilities set out in this Agreement, to implement the Programme Documents in full in a timely, efficient, and effective, manner. 2. The Parties agree to carry out their respective responsibilities in accordance with the provisions of this Agreement, including the Programme Documents. 3. The Parties shall keep each other informed of all relevant activities pertaining to the implementation of the Programme Documents, and shall hold consultations when either Party considers it appropriate, including any circumstance that may affect the achievement of the results of the Programme and the Programme Documents. 4. The Parties shall fulfill their commitments with the fullest regard for the terms and conditions of this Agreement and the principles of the United Nations.

  • Utilities and Services Tenant shall pay all charges for water, gas, ---------------------- electricity, telephone, central station monitor, refuse pickup, janitorial services, and all other utilities and services supplied or furnished to the Premises during the term of this Lease, together with any taxes thereon. Said utilities may be supplied to Tenant in common with any other tenant(s) in the Building, or at Landlord's or Tenant's option, be separately metered at Tenant's expense. If separately metered, or if the Premises consist of the entire building Tenant shall pay all such charges directly to the charging authority when due. If not separately metered, Tenant shall pay its allocable portion based upon the ratio between the Premises Gross Leasable Area and the total gross leasable square feet of space served by the common utility. However, if Landlord determines that Tenant is using a disproportionate amount of any utility service not separately metered, then Landlord may either install a separate meter to measure the utility service, at Tenant's cost, or charge Tenant a sum equal to Landlord's reasonable estimate of the cost of Tenant's excess use of such utility service. Tenant shall reimburse Landlord on a monthly basis for landlord's cost in furnishing utilities and services to the Premises within ten (10) days after Tenant receives an invoice from Landlord and in no event shall Landlord be liable to Tenant for any such failure or interruption unless caused by the misconduct of Landlord. No failure or interruption of any such utilities or services shall entitle Tenant to terminate this Lease or to withhold rent or other sums due hereunder and unless otherwise specifically provided herein. Landlord shall not be responsible for providing security guards or other security protection for all or any portion of the Premises or the Property, and Tenant shall at its own expense provide or obtain such security services as Tenant shall desire to ensure the safety of the Premises and the Property.

  • Notice to European Union Users StatesideBPO, LLC's operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting to its storage and use as described in this Policy. Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you have certain rights as a Data Subject. These rights are as follows: · The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy. · The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to xxxx@xxxxxxxxxxxx.xxx. · The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request. · The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to xxxx@xxxxxxxxxxxx.xxx. · The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to xxxx@xxxxxxxxxxxx.xxx. · The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at xxxx@xxxxxxxxxxxx.xxx. · The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to xxxx@xxxxxxxxxxxx.xxx. In addition to the rights above, please rest assured that we will always aim to encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at xxx.xxxxxxxxxxxx.xxx.

  • General Responsibilities Issuer hereby engages Distributor to act as exclusive distributor of the shares of each class of the Funds. The Funds subject to this Agreement as of the date hereof are identified on SCHEDULE A, which may be amended from time to time in accordance with Section 11 below. Sales of a Fund's shares shall be made only to investors residing in those states in which such Fund is registered. After effectiveness of each Fund’s registration statement, Distributor will hold itself available to receive, as agent for the Fund, and will receive by mail, telex, telephone, or such other method as may be agreed upon between Distributor and Issuer, orders for the purchase of Fund shares, and will accept or reject such orders on behalf of the Fund in accordance with the provisions of the applicable Fund’s prospectus. Distributor will be available to transmit orders, as promptly as possible after it accepts such orders, to the Fund’s transfer agent for processing at the shares’ net asset value next determined in accordance with the prospectuses.

  • Optional Xactimate Response Attachment (Part 2)

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