Quality Assurance Reports. This Agreement may be terminated by Lessee if Operator fails two (2) Franchisor quality assurance inspections (“Inspection”) in the Initial Term, and such failures are not related to the failure of Lessee to provide needed funds, capital related issues, failure of Lessee to approve the Proposed Annual Plan, a Renovation or a Force Majeure, but instead such failures result from the fault of Operator. Notice of such termination must be provided by Lessee to Operator within thirty (30) days of the second Inspection or else such failures shall be waived.
Quality Assurance Reports. Contractor shall provide a written report detailing the findings of its quality assurance program, as outlined in Section 27. Contractor shall submit this report semiannually to the State’s Contract Liaison.
Quality Assurance Reports. Lender shall have received, with respect to each Property, certified copies of the most recent Quality Assurance Reports, each of which shall be reasonably satisfactory to Lender.
Quality Assurance Reports. Please confirm that, as part of the management of this requirement, you will conduct a quarterly customer satisfaction survey, sharing all data with the NOMS RSG and will produce, on request, quality assurance reports for each separate batch of articles supplied. Please provide details and examples of these reports. Concateno UK Concateno takes customer satisfaction seriously as it values customer loyalty. A customer satisfaction questionnaire is sent out bi annually in the form of an email invitation to an online survey, to measure customer satisfaction and to aid future quality objectives. The frequency of the survey can be changed to meet the Authority's requirements. Attached is an example report from a survey carried out in April. The customer complaint data generated for the year is analysed to determine where most justified complaints are received and to see if this corresponds with the survey analysis. A presentation summary of customer satisfaction survey data is created by the Customer Services Manger. The results generated from the analysis of the customer satisfaction surveys and the customer complaint data are presented to the Directors of Concateno to discuss any priorities for improvement. Any actions resulting from this discussion will be recorded, disseminated to the appropriate area manager. All raw data obtained from customers and the location of this data for the satisfaction survey analysis is kept for a minimum of 5 years. All complaints received from customers and any other parties are reported to Concateno customer services Department for investigation. The results of such investigations and nature of the complaint are recorded and where required corrective actions are implemented.
Quality Assurance Reports. Your local Management team will conduct daily checks on the Ambassadors as is expected. Our reports provide feedback on those interactions by asking the following questions; ▪ “Was the Ambassador on task upon observation?” ▪ “Did their uniform meet standards?” ▪ “Were they actively engaging the public?” ▪ And providing an opportunity to assign training scenarios to that Ambassador. Each report is logged to a specific Ambassador to be utilized in their evaluations Each report is geotagged to a specific location so we can see where we are observing the Ambassadors The next generation SMART system is currently in development and is expected to be released in Spring 2024 with enhanced features and functionality. OVERALL PROGRAM BUDGET We understand the importance of maximizing the outcomes of our customer’s investment into their operating budget. Taking that in consideration, we have included everything we believe will make an impactful operation. Pricing includes: All labor costs to include wages, payroll taxes, payroll insurance, and liability insurance Program setup, ambassador training, on-going reporting and evaluation Employee benefits to include holiday pay, paid time off, retirement plans, and contributions towards employee healthcare, dental and vision care All recommended equipment including related operational and insurance costs All consumable supplies, uniforms, and wearables Block by Xxxxx’s support and oversight through a dedicated Program Manager and Regional Vice President All associated management fees and profit Annual Pricing Illustration Category $ % Labor $ 327,696.04 66.12% Benefits $ 25,537.26 5.15% Labor Related (background checks, recruiting, awards, etc.) $ 7,198.27 1.45% Uniforms (all weather conditions, including wearables) $ 8,397.00 1.69% Data Plans (for phones, SMART devices, & relay radios) $ 3,560.00 0.72% Equipment (see equipment list, amortized over 3 years) $ 38,124.09 7.69% Equipment Related (fuel, maintenance, & insurance) $ 11,607.89 2.34% Operating/Storage Location1 $ - 0.00% Water (Pressure Washer & Office Location 1) $ - 0.00% Janitorial Supplies (trash liners, cleaning supplies, etc.) $ 5,086.25 1.03% Dumpster / Trash1 $ - 0.00% Office Supplies & Printing $ 1,400.00 0.28% Start up Costs $ 11,150.67 2.25% Taxes & Miscellaneous $ 4,700.00 0.95% Direct Admin Support (HR, payroll, insurance, SMART, travel, etc.) $ 11,280.00 2.28% Profit (inclusive of all management fees) $ 39,877.03 8.05% ANNUAL TOTAL $ 495,614.50 100.0%...
Quality Assurance Reports. Lender shall have received certified copies of the most recent Quality Assurance Reports for each Real Property Asset other than the New Jersey Property, each of which shall be reasonably satisfactory to Lender.
Quality Assurance Reports. Within 45 days following the end of each Fiscal Year, copies of all Quality Assurance reports for each Site issued by a Licensor during such Fiscal Year.
Quality Assurance Reports. Lender shall have received certified copies of the most recent Quality Assurance Reports with respect to each Real Property Asset which is subject to a franchise agreement, each of which shall be reasonably satisfactory to Lender.
Quality Assurance Reports. On a monthly basis or at such other times as the Purchasers may require, the Supplier will deliver a comprehensive report detailing adherence to the Service Standards, quality monitoring scores, quality assurance plan activity and other matters relating to the Supplier’s Services as may be requested by the Purchasers or such committee as the Purchasers may establish or approve including a committee referred to in section 51 of the Evidence Act (British Columbia) for the purpose of, among other things, improving medical or hospital care or practice.
