Resolving Disagreements. 7.1.1. The Parties are committed to ensuring that problems, where they arise, are dealt with in an effective and timely way.
7.1.2. In this regard, the parties reaffirm their commitments under previous Public Service Agreements, most recently in paragraph 4.1 of the Public Service Agreement 2013-2018, which obliges all parties to:- recognise the importance of stable industrial relations and maintain a well- managed industrial relations environment; ensure that they have well developed communication channels; seek to resolve problems before they escalate into industrial disputes; resolve disagreements where they arise promptly; and co-operate with the implementation of change pending the outcome of the industrial relations process conducted in a timely fashion.
7.1.3. With a view to ensuring swift resolution of disagreements on matters covered by this Agreement, it is further agreed, where the Parties involved cannot reach agreement within 4 weeks, to refer disputes by either side to the WRC and if necessary to the Labour Court (or, where such apply, to other agreed machinery). Where a Conciliation or Arbitration Scheme applies, the issue will be referred within 4 weeks, to the Conciliation machinery under the Scheme and, if unresolved, to the Arbitration Board, alternatively, to other agreed machinery. The outcome from the industrial relations or arbitration process will be binding and final.
7.1.4. Where difficulties arise in the operation of the above, the Oversight Body shall engage proactively with the parties to ensure compliance with the provisions of the Agreement.
Resolving Disagreements. Any concerns or complaints about the level or quality of service should firstly be made to the SLS Lead Adviser providing the service. Customers who consider they have not received an adequate response from the member of staff should write to the School Library Service Manager: Xxxxx Xxxxxx, Hampshire School Library Service HQ, Fareham Library, Xxxxxx Road, Fareham, PO16 7EN If there are still matters to be addressed, a formal written complaint should be made to: Xxxxxx Xxxxxxx-Xxxxx Head of the Library Service Hampshire County Council Castle Hill Winchester Hampshire SO23 8UL If mutual confidence in the continuation of this service level agreement cannot be restored, it may be terminated by either party by giving six months’ notice in writing to the School Library Service Manager.
Resolving Disagreements. ICSC and exhibitor agree to use their best efforts to resolve any disagreements arising out of issues related to this Agreement through informal means. In the unlikely event that formal action must be taken, this Agreement will be interpreted in accordance with the laws of the State in which ICSC is located and the two parties must comply with the laws of the jurisdiction in which ICSC is located.
Resolving Disagreements. 15.1 In the event of a complaint arising from any issue concerning Warwickshire Music delivery, details of the complaint should be made in writing from the Head Teacher of the School to the Delivery Lead for Warwickshire Music outlining the nature of the complaint as fully as possible. Every endeavour will be made to rectify the complaint through negotiation. If the complaint is upheld Warwickshire Music will refund the School for any missedlessons and the SLA may be terminated by mutual agreement.
15.2 In the event of a complaint arising from any issue concerning a School’s non-compliance with this SLA, details of the complaint will be made in writing from the Delivery Lead of Warwickshire Music to the Head Teacher of the School outlining the nature of the complaint together with supporting details. All reasonable endeavours will be made to rectify the complaint through negotiation, however, if the complaint is upheld Warwickshire Music has the right to terminate the SLA and cease providing Services to the School immediately, and recover payment for all Services ordered, but not yet provided.
Resolving Disagreements. (a) Where a dispute arises between the parties, it will be referred to the AAPT account manager and Your contract representative for resolution. If they cannot resolve the dispute within 10 Business Days, either party may escalate it to the respective group managers. If the dispute is not resolved within 10 Business Days of such escalation, either party may take such action or proceedings as it sees fit.
(b) If You do not have an AAPT account manager and a dispute arises between us, You should contact Us immediately on 1800 357 597 for resolution. If this dispute is not resolved within 20 Business Days either party may take such action or proceedings as it sees fit.
(c) Notwithstanding any other term of the Agreement, nothing in this clause will prevent either party from seeking urgent interlocutory relief.
Resolving Disagreements. 13.1 The Area Committee Procedure Rules in the Council’s constitution set out the ultimate procedure to follow in the event of a fundamental disagreement between the Area Committee, and the service.
13.2 In general, it is expected that all parties will try to resolve a dispute locally in the first instance. If necessary this would involve the Area Leader, particularly where it is felt the dispute/potential solution necessitated influence elsewhere in the Council.
13.3 Where a mutually acceptable resolution cannot be reached, the matter will be referred to the Director of Environment & Neighbourhoods and/or the Executive Member for Environmental Services. Both have the right to refer the matter to the Executive Board for consideration. In instances where the dispute has an impact on service delivery, the Director of Environment & Neighbourhoods shall have the right to implement a temporary solution, pending Executive Board consideration of the disputed issue.
13.4 Where disagreements arise over decisions made by the Area Committee or the Director of Environment & Neighbourhoods, then the Area Committee Procedure Rules of the Constitution will be followed.
14.1 Where information is supplied by either party that is deemed of a confidential nature, all individuals acting on behalf of the parties will treat the information as confidential and not disclose it to any groups or individuals outside of the Agreement.
14.2 The legal requirements placed upon the Council through various pieces of legislation such as the Environmental Protection Act 1990 and the Control of Pollution (Amendment) Act 1989. It is the duty of the Environmental Locality Manager to ensure that the Area Committee fully understands any impact that their priorities or service direction may have on the ability to meet these legal requirements.
Resolving Disagreements. Where an Employee and their Manager cannot agree on the performance expectations, standards, comments, or the assessment rating to include in a PDA, the following options are available to resolve disagreement: In the first instance, the Employee and Manager should try to resolve the issue informally through discussing the concerns and issues in an effort to reach agreement. If the Employee and Manager cannot reach agreement, the decision can be referred to a PMF reviewer.
Resolving Disagreements. 12.1 The Area Committee Procedure Rules in the Council’s constitution set out the ultimate procedure to follow in the event of a fundamental disagreement between the Area Committee, and the service.
12.2 In general, it is expected that all parties will try to resolve a dispute locally in the first instance. Where a mutually acceptable resolution cannot be reached, the matter will be referred to the Director of Environment & Neighbourhoods and/or the Executive Member for Environmental Services. Both have the right to refer the matter to the Executive Board for consideration. In instances where the dispute has an impact on service delivery, the Director of Environment & Neighbourhoods shall have the right to implement a temporary solution, pending Executive Board consideration of the disputed issue.
12.3 Where disagreements arise over decisions made by the Area Committee or the Director of Environment & Neighbourhoods, then the Area Committee Procedure Rules of the Constitution will be followed.
Resolving Disagreements. 10.1 Any matters concerning the duties or conduct of Music Service staff working within your school should, in the first instance, be discussed with that member of staff at the first available time.
10.2 If there is no satisfactory outcome, the matter should be referred to the Music Service Leadership Team, who are accountable for the organisation, management, conduct and effectiveness of the City of Wolverhampton Music Service. The Leadership team will work with you to resolve the issue.
10.3 In cases of reported teacher underperformance, a member of the Leadership Team will arrange to observe the Music Service teacher in their practice. Any such support visit will outline measures for support and/ or set objectives for improvement within one half term. This will be monitored by the Leadership Team in close liaison with the school. If the school remains unsatisfied by the performance after this period of one half term, the Music Service will agree to remove the teacher.
10.4 Where a teacher is removed from a school due to underperformance, the Music Service will endeavour to replace the teacher. Where this is not possible, the school will not be liable for any charges outlined in section 9.
10.5 The City of Wolverhampton Music Service Leadership Team is: Xxxxxx X Xxxxxxx Head of Music Service Xxxxx Xxxxxxxx Assistant Head of Music Service Xxxxx Xxxxxx Assistant Head of Music Service
10.6 Schools who feel they have not received an adequate response from the Music Service, should appeal in writing to Xxxx Xxxxx, Head of School Organisation.
Resolving Disagreements. PIRC, the Authority and the BTP are committed to working together in an environment of mutual trust and respect and in promoting a culture of openness. This approach should minimise the risk of disagreements. Should disagreements arise, they should be resolved amicably between the people concerned, and failing that through discussions between relevant senior managers.
