Service Credit Calculation. In most cases the service credit of a regular employee is that employee's seniority. The exception to this can be found in Article 10.1.2 where an employee who is appointed to a position within the PWU jurisdiction from a bargaining unit which restricts seniority to its own membership, has his/her seniority limited to service within the PWU bargaining unit. Seniority applies to regular, regular-seasonal, and probationary employees only. Temporary employees have accumulated service only. Service credit will not be granted for absences without pay of greater than 15 days with the exception of:
Service Credit Calculation. ● The Service Credit structure for non-compliance with any SLC is set out above and is based upon monthly billing calculations. ● For any billing month in which Verizon fails to meet an SLC, the applicable Service Credit shall be applied as a percent of the net MRC relating to the Managed Global Network to which the applicable SLC failure relates. ● Customer may claim Service Credits for Network Availability and TTR for the same Managed Global Network in a given month, subject to the terms of this SLA. ● Customer cannot claim Service Credits for both a Network Availability/TTR and a failure to meet the RTD SLC in respect of the same event or same Managed Global Network within a given billing month. NETWORK OUTAGE EXAMPLE: Customer had two Network Outages on a US site with Back-Up in the same month, for total monthly downtime equal to 390 minutes (8.5 hrs). TTR breakdown was as follows: TTR tkt 1 = 3.7 hrs TTR tkt 2 = 4.8 hrs Customer in this case would be entitled to the following percentage pay out on its affected Managed Global Network service. 20% (credit for US site Network Availability with Back-Up SLC) + 4% (credit for US site 2TTR SLC) = 24% total pay out.
Service Credit Calculation. (a) Service Level Commitments In the event Sabre fails to meet a Service Level Commitment, it will provide Customer with a Service Level Credit which shall be calculated as a percentage of the System Usage Fee for the month corresponding to the Measurement Window for an affected period. Availability Service Credit for failure to achieve Service Level ***** ***** ***** ***** ***** ***** ***** ***** The maximum Service Credit available to Customer for any given month shall in no event exceed ***** of the System Usage Fees for the applicable month.
Service Credit Calculation. For any and each unavailability period during a monthly billing period, Windstream will provide a Service Credit of one percent (1%) of the then Monthly Recurring Charge (“MRC”) for each block of eight (8) hours in which Windstream’s UCaaS Services failed to meet the SLAs, up to a maximum discount of ten percent (10%) in a calendar month.
Service Credit Calculation. In most cases the service credit of a regula r employee is that employee's seniority. The exception to this can be found in Article 10.1.2 where an employee who is appointed to a position within the PWU jurisdiction from a bargaining unit, which restricts seniority to its own membership, has his/her seniority limited to service within the PWU bargaining unit. Seniority applies to regular, regular-se asonal, and probationary employees only. Temporary employees have accumulated service only. Service credit will not be granted for absences without pay of greater than thirty (30) days with the exception of:
Service Credit Calculation. In most cases the service credit of a regular employee is that employee's seniority. Seniority applies to regular and probationary employees only. Temporary employees have accumulated service only. Service credit will not be granted for absences without pay of greater than 15 days with the exception of:
Service Credit Calculation. Subject to the SLA Exclusions, if Mark43 does not achieve the Uptime Commitment in any given month due to Downtime, Subscriber may be eligible for credits as described herein (the “Service Credits”), as follows:
Service Credit Calculation. 2.4.1 Service credits are calculated by multiplying the Service Credit Percentage by the proportional monthly service fee, and further prorated by the part of the service affected by the outage: Service Credit = Service Credit Percentage x Monthly Service fee x Service Outage (see table in section 1) (see 2.4.2) Total Service (see 2.4.4)
Service Credit Calculation. A Service Credit is an amount measured in US dollars or other applicable currency that Zadara will apply against a Customer’s future payments to Zadara. Service Credits are not transferable, do not convert to cash refunds or refunds in any other form, and expire after one month of having been issued. Service Credits are the sole and exclusive remedy available to the customer for any Downtime Period. Service Credits are issued according to the following schedule: Monthly Cumulative Downtime (listed in minutes) Service Credits (% of monthly fee) 10 – 60 5% 61 – 120 10% 121 – 180 15% 181 – 240 20% 241 – 300 25% 301 – 360 30% 361 – 420 35% 421 – 480 40% 481 – 540 45% 541 – 600 50% 601 – 660 55% 661 – 720 60% 721 – 780 65% 781 – 840 70% 841 – 900 75% 901 – 960 80% 961 – 1020 85% 1021- 1080 90% 1081- 1140 95% 1141- 1200 (or above) 100%
Service Credit Calculation. The Service Credit will be calculated as a percentage of the total Service charges for affected Services during the Service Period. Table 1: Service Credit Calculation Service Availability Credit Percentage 99.9% - 100% 0% 98.0% - 99.89% 10% 97.0% - 97.99% 20% Below 97.0% 30% Scheduled Downtime. Sitka will: (a) schedule downtime for routine maintenance of the Services between the hours of 6:00 p.m. and 6:00 a.m., Pacific Time; and (b) give Customer at least 24 hours prior notice of all scheduled outages of the Services (“Scheduled Downtime”). BACKUPS AND RECOVERY Sitka’s hosting environment ensures that nightly database backups and virtual machine replications for Puget Sound Info and the Action Agenda Tracker are migrated to a secure offsite location within the United States to protect against data loss in the event of a natural disaster or other catastrophic site failure. In addition to offsite storage, near-line storage provides up to 30 days of backup history to protect against inadvertent or intentional loss or corruption of critical data by users. In the event of a disaster under this scenario, critical business data will be preserved, but recovery time for the application could take several days and would be billed on a time & materials basis. At the Partnership’s request, but no more than quarterly, Sitka shall provide a full backup the Puget Sound Info and Action Agenda Tracker databases in a SQL Server backup at no charge and make these backups available via a cloud storage service that PSP or the State has procured for this purpose. SOURCE CODE ACCESS Sitka will manage the source code in GitHub or an equivalent source code management platform and grant read access to the source code repositories to up to two (2) PSP user accounts. In the event that this Agreement expires or is terminated by either party for any reason, Sitka will continue to make the source code available on GitHub for 120 days after the effective date of the termination or until PSP staff clones the repository, whichever occurs first. Furthermore, for a period of up to 15 days after termination for reasons other than an uncured breach by PSP, Sitka agrees to provide reasonable and necessary transition support and consultation at no additional cost. Transition support beyond 15 days may be provided to PSP at additional cost on a time & materials basis using the labor rates last in effect under any Agreement between the parties. Sitka’s obligation to provide short-term access to ...
