Service Credit Calculation Sample Clauses
Service Credit Calculation. In most cases the service credit of a regular employee is that employee's seniority. The exception to this can be found in Article
Service Credit Calculation. ● The Service Credit structure for non-compliance with any SLC is set out above and is based upon monthly billing calculations. ● For any billing month in which Verizon fails to meet an SLC, the applicable Service Credit shall be applied as a percent of the net MRC relating to the Managed Global Network to which the applicable SLC failure relates. ● Customer may claim Service Credits for Network Availability and TTR for the same Managed Global Network in a given month, subject to the terms of this SLA. ● Customer cannot claim Service Credits for both a Network Availability/TTR and a failure to meet the RTD SLC in respect of the same event or same Managed Global Network within a given billing month. Customer had two Network Outages on a US site with Back-Up in the same month, for total monthly downtime equal to 390 minutes (8.5 hrs). TTR breakdown was as follows: TTR tkt 1 = 3.7 hrs TTR tkt 2 = 4.8 hrs Customer in this case would be entitled to the following percentage pay out on its affected Managed Global Network service. 20% (credit for US site Network Availability with Back-Up SLC) + 4% (credit for US site 2TTR SLC) = 24% total pay out.
Service Credit Calculation. Subject to the SLA Exclusions, if Mark43 does not achieve the Uptime Commitment in any given month due to Downtime, Subscriber may be eligible for credits as described herein (the “Service Credits”), as follows:
Service Credit Calculation. In most cases the service credit of a regula r employee is that employee's seniority. The exception to this can be found in Article 10.
Service Credit Calculation. (a) Service Level Commitments In the event Sabre fails to meet a Service Level Commitment, it will provide Customer with a Service Level Credit which shall be calculated as a percentage of the System Usage Fee for the month corresponding to the Measurement Window for an affected period. The maximum Service Credit available to Customer for any given month shall in no event exceed ***** of the System Usage Fees for the applicable month.
Service Credit Calculation. In most cases the service credit of a regular employee is that employee's seniority. Seniority applies to regular and probationary employees only. Temporary employees have accumulated service only. Service credit will not be granted for absences without pay of greater than 15 days with the exception of:
Service Credit Calculation. For any and each unavailability period during a monthly billing period, Windstream will provide a Service Credit of one percent (1%) of the then Monthly Recurring Charge (“MRC”) for each block of eight (8) hours in which Windstream’s UCaaS Services failed to meet the SLAs, up to a maximum discount of ten percent (10%) in a calendar month.
Service Credit Calculation. A Service Credit is an amount measured in US dollars or other applicable currency that Zadara will apply against a Customer’s future payments to Zadara. Service Credits are not transferable, do not convert to cash refunds or refunds in any other form, and expire after one month of having been issued. Service Credits are the sole and exclusive remedy available to the customer for any Downtime Period. Service Credits are issued according to the following schedule: 10 – 60 5% 61 – 120 10% 121 – 180 15% 181 – 240 20% 241 – 300 25% 301 – 360 30% 361 – 420 35% 421 – 480 40% 481 – 540 45% 541 – 600 50% 601 – 660 55% 661 – 720 60% 721 – 780 65% 781 – 840 70% 841 – 900 75% 901 – 960 80% 961 – 1020 85% 1021- 1080 90% 1081- 1140 95% 1141- 1200 (or above) 100%
Service Credit Calculation. The Service Credit for each month during which there is a Service Level Default will be calculated as follows:
1.6.1 O n e percent (1%) of the License Payment amount for each Business Day by which the actual MTTR exceeds the Blockage MTTR and the Conduit Cut MTTR. For purposes of calculating the Service Credit, Service Level Defaults for Block MTTR and Conduit Cut MTTR will be aggregated. By way of example, if during a given month, there is a Service Level Default because the actual MTTR for repairing blockages is 5 Business Days, and the actual MTTR for repairing Damage other than blockages is 6 Business Days, the total Service Credits due will be 6% of the License Payment amount.
1.6.2 O n e percent (1%) of the License Payment amount for each hour by which the Total Downtime exceeds the number of hours calculated based on the Total Downtime Ratio.
1.6.3 F o r each Go-Back Drop Conduit and each Non-Standard Drop Conduit whose installation is not completed within the timeframe set out in Section 1.4, a Service Credit equal to one hundred dollars ($100) for each day of the Service Level Default, up to a maximum of two hundred dollars ($200) for each Service Level Default for a Go-Back Drop Conduit or Non-Standard Drop Conduit installation.
1.6.4 G o o g l e Fiber's Costs of repairing Damage, if Google Fiber elects to perform such repairs under Section 6.3 of the Agreement, to: (a) any Local Access Conduit that in which the Google Fiber Network has been installed if the City has not repaired such Local Access Conduit within twelve (12) hours of notification by Google Fiber; (b) any Drop Conduit in which the Google Fiber Network has been installed if the City has not repaired such Drop Conduit within twenty-four (24) hours of notification by Google Fiber; (c) any Local Access Conduit that in which the Google Fiber Network has not been installed if the City has not repaired such Local Access Conduit within three (3) Business Days of notification by Google Fiber; and (d) any Drop Conduit in which the Google Fiber Network has not been installed if the City has not repaired such Drop Conduit within five (5) Business Days of notification by Google Fiber.
Service Credit Calculation. Service credits will be calculated as a percentage of the platform fee for the month in which the SLA breach occurred, based on the following schedule: ● Platform Uptime: ○ 99.95% - 99.0% uptime: 5% of the platform fee ○ 98.99% - 98.0% uptime: 7.5% of the platform fee ○ Below 98.0% uptime: 10% of the platform fee ● Critical Issues: ○ For each Critical issue not contained within the 4-hour target: 2% of the platform fee per incident ● High Issues: ○ For each High priority issue not contained within the 14-day target: 1% of the platform fee per incident.