Service Level Standards/ Requirements/ Agreement Sample Clauses

Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. Following are the service levels and associated penalties: a. For Standard Delivery, e-Mitra/Bulk and Retail Delivery Channel S. No. Activity Delivery Area Estimated Delivery Time Penalty
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Service Level Standards/ Requirements/ Agreement. If any of the USB Token is found defective/ non-functional/ non-responsive within the warranty time period, the concerned bidder (who supplied that particular DSC and Token) shall be asked to replace that USB Token with DSC downloaded afresh, within 7 days from the request through a complaint logged on helpline number. If the USB Token with DSC is not provided within 7 days of request, a penalty of INR 50 per day per item shall be levied. The maximum penalty that can be levied to a particular bidder on an item shall not exceed 10% of the total value of all Work Orders given to him through this tender for that item. All due penalties to a bidder shall be either deducted from the payment of next work order (if given to a bidder), or deducted from the Performance Security Deposit.
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Service Level Standards/ Requirements/ Agreement a) Selected bidder shall ensure If any of the supplied items is found defective/ non-functional/ non- responsive. The user shall inform to helpdesk & helpdesk will arrange for personal visit of engineer for technical support and assistance. If the call/issue is not resolved & closed, replacement of device within 48 hours of logging call shall be provided. penalty as defined below shall be levied:
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Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. The tendering authority will regularly review the performance of the services being provided by the selected bidder and impose penalties if any deficiency is found in the services. It is acknowledged that service levels may change as service needs evolves over the course of the contract. The present SLAs have been worked out on the basis of current expectations. Service levels between the purchaser and bidder can be revised in view of experience gained during the project period. The experience gained during this period will be used to fine tune the SLAs, including parameters, targets and penalties, if required. Any changes to the levels of services provided during the project period will be requested, documented and negotiated in good faith by both parties. Either party can request a change. Changes will be documented as an addendum to the contract. Service Level Procedure: The FMS vendor to maintain Help Desk in concerned district The concerned district administration/operators at command and control center shall file complaint with the help desk of FMS vendor regarding incidents/disruption/discontinuance of video feed at command and control center. The FMS vendor shall visit the site to diagnose the problem. The reason for the problem is to be diagnosed and the problem is to be resolved within 4 hours from time of filing of complaint at help Desk. If the problem is related with any item that is not supplied by the FMS vendor than FMS vendor shall lodge complaint of the faulty item with concerned supplier of the item within 4 hours from time of filing of complaint at helpdesk. The supplier has to ensure repair/replacement of the item within 24 hours of time of filing of complaint by the FMS vendor. In case the faulty item are not repaired/replaced within 24 hours for filing of complaint, the penalty shall be levied on the supplier of the item Service Level:
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Service Level Standards/ Requirements/ Agreement. The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to clearly define the levels of service which shall be provided by the selected bidder to the tendering authority for the duration of this contract. The tendering authority will regularly review the performance of the services being provided by the selected bidder and impose penalties if any deficiency is found in the services. It is acknowledged that service levels may change as service needs evolves over the course of the contract. The present SLAs have been worked out on the basis of current expectations. Service levels between the purchaser and bidder can be revised in view of experience gained during the project period. The experience gained during this period will be used to fine tune the SLAs, including parameters, targets and penalties, if required. Any changes to the levels of services provided during Rate Contract for GPU based Workstations for WS&APS with Five Years O&M the project period will be requested, documented and negotiated in good faith by both parties. Either party can request a change. Changes will be documented as an addendum to the contract. This service level will be applicable on the equipment’s which are procured under this tender for maintenance to SI.
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Service Level Standards/ Requirements/ Agreement. This shall mainly include the following aspects of the service delivery and are as under. a) On-site availability of Bidder’s Resources, if required in the work order b) Service levels like up time and response time of the website/ web based application RISL Rate Contract for Security Audit of Website(s) / Web Application(s) / portal(s) c) Penalty for Non-performance as per the specified Service Level Standards/ Requirements: This shall mainly include the following aspects of the non-performance in service delivery. Penalty for non-availability of Bidder’s Resources (absence): It shall be calculated on a per day basis and as per the below mentioned formula. Penalty (per day) = (Man month rate/ 25) x 1.2 However, during the contract period, with the prior approval of the designated authority, a maximum of 1.5 days leave per month shall be allowed per resource and no penalty shall be levied for these two days. For remaining days of absence, the penalty, as applicable, shall be levied on the firm and shall be deducted from the payment due towards the respective milestone. a) Non-fulfilment of service levels, as agreed. b) These penalties are in addition to Liquidated Damages (As per RFP) which may be imposed on late delivery of the defined deliverables. RISL Rate Contract for Security Audit of Website(s) / Web Application(s) / portal(s) ANNEXURE-1: PRE-BID QUERIES FORMAT{to be filled by the bidder} Name of the Company/Firm: Bidding Document Fee Receipt No. Dated for Rs. /- Name of Person(s) Representing the Company/ Firm: Name of Person Designation Email-ID(s) Tel. Nos. & Fax Nos. Company/Firm Contacts: Contact Person(s) Address for Correspondence Email-ID(s) Tel. Nos. & Fax Nos. Query / Clarification Sought: X.Xx. RFP Page No. RFP Rule No. Rule Details Query/ Suggestion/ Clarification Note: - Queries must be strictly submitted only in the prescribed format (.XLS/ .XLSX/ .ODF). Queries not submitted in the prescribed format will not be considered/ responded at all by the procuring entity. Also, kindly attach the coloured scanned copy of the receipt towards the submission of the bidding/ tender document fee. RISL Rate Contract for Security Audit of Website(s) / Web Application(s) / portal(s) ANNEXURE-2: TENDER FORM 1) Addressed to: Telephone 2) Firm Details: 3) The requisite tender fee amounting to Rs. /- (Rupees <in words>) has been deposited vide receipt no. dated . 4) The requisite EMD amounting to Rs. /- (Rupees <in words>) has been deposited vide Banker’s...
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Service Level Standards/ Requirements/ Agreement a) If any of the supplied items is reported defective/ non-functional/ non-responsive by the user then Selected bidder shall ensure resolution of those complaints. If the selected bidder fails to resolve the calls/issues within stipulated time, as mentioned below, the following penalties shall be levied:-
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Service Level Standards/ Requirements/ Agreement. This shall mainly include the following aspects of the service delivery and are as under. a) On-site availability of Bidder’s Resources, if required in the work order b) Service levels like up time and response time of the website/ web based application RISL Rate Contract for Security Audit of Website(s) / Web Application(s) / portal(s) c) Penalty for Non-performance as per the specified Service Level Standards/ Requirements: This shall mainly include the following aspects of the non-performance in service delivery. Penalty for non-availability of Bidder’s Resources (absence): It shall be calculated on a per day basis and as per the below mentioned formula. Penalty (per day) = (Man month rate/ 25) x 1.2 However, during the contract period, with the prior approval of the designated authority, a maximum of 1.5 days leave per month shall be allowed per resource and no penalty shall be levied for these two days. For remaining days of absence, the penalty, as applicable, shall be levied on the firm and shall be deducted from the payment due towards the respective milestone. a) Non-fulfilment of service levels, as agreed. b) These penalties are in addition to Liquidated Damages (As per RFP) which may be imposed on late delivery of the defined deliverables. RISL Rate Contract for Security Audit of Website(s) / Web Application(s) / portal(s) Bidding Document Fee Receipt No. Dated for Rs. /-
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Service Level Standards/ Requirements/ Agreement a) Penalty for non-availability of ATM for both out of cash & ATM not in service as in both cases cash is not dispensed.
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Related to Service Level Standards/ Requirements/ Agreement

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

  • Penalties for Non-compliance to Service Level Agreement Where the Supplier/Service Provider fails to deliver the Goods/Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at …………………………………………………… .

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Compliance with Accessibility Standards All parties to this Agreement shall ensure that the plans for and the construction of all projects subject to this Agreement are in compliance with standards issued or approved by the Texas Department of Licensing and Regulation (TDLR) as meeting or consistent with minimum accessibility requirements of the Americans with Disabilities Act (P.L. 101-336) (ADA).

  • Child Abuse Reporting Requirement Grantee will: a. comply with child abuse and neglect reporting requirements in Texas Family Code Chapter 261. This section is in addition to and does not supersede any other legal obligation of the Grantee to report child abuse. b. develop, implement and enforce a written policy that includes at a minimum the System Agency’s Child Abuse Screening, Documenting, and Reporting Policy for Grantees/Providers and train all staff on reporting requirements. c. use the System Agency Child Abuse Reporting Form located at xxxxx://xxx.xxxx.xxxxx.xx.xx/Contact Us/report abuse.asp as required by the System Agency. d. retain reporting documentation on site and make it available for inspection by the System Agency.

  • Child Abuse Reporting Requirements A. Grantees shall comply with child abuse and neglect reporting requirements in Texas Family Code Chapter 261. This section is in addition to and does not supersede any other legal obligation of the Grantee to report child abuse. B. Grantee shall use the Texas Abuse Hotline Website located at xxxxx://xxx.xxxxxxxxxxxxxx.xxx/Login/Default.aspx as required by the System Agency. Grantee shall retain reporting documentation on site and make it available for inspection by the System Agency.

  • Policies, Guidelines, Directives and Standards Either the Funder or the Ministry will give the HSP Notice of any amendments to the manuals, guidelines or policies identified in Schedule C. An amendment will be effective in accordance with the terms of the amendment. By signing a copy of this Agreement the HSP acknowledges that it has a copy of the documents identified in Schedule C.

  • Specifications and Standards a) All articles supplied shall strictly conform to the specifications, trademark laid down in the bidding document and wherever articles have been required according to ISI/ ISO/ other applicable specifications/ certifications/ standards, those articles should conform strictly to those specifications/ certifications/ standards. The supply shall be of best quality and description. The decision of the competent authority/ purchase committee whether the articles supplied conforms to the specifications shall be final and binding on the supplier/ selected bidder.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

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