Software Management Sample Clauses

Software Management. In order to provide more and better service, the Banks may require an upgrade in the software. However, all newer versions of software for the frontend device should be released with the prior permission of the Bank. These releases would be informed to the Headquarters of the CBC through release notes for further dissemination to the BCAs. The Bank shall prepare, in consultation with the BC, a schedule for upgrade on the field and the BC would be obliged to ensure download and installation the new version at each CSP outlet connected to that Bank. BC helpdesk would be available to assist in the scheduled implementation and overseeing of the upgrade.

Software Management. Era, as the service provider, is solely responsible for the management of all software.

Software Management. Programs Covered ACCESS 1. Install new versions and patches according to specified timeframes. 2. Maintain appropriate application environment. 3. Create and maintain cost-effective software license and annual maintenance agreements. 4. Communicate enhancement requests to the Ohio Department of Education and/or the State Software Development Team that maintains the EMIS software, whichever is most appropriate for the specific enhancement request. 1. Assign a staff person as an EMIS coordinator that has the requisite ability and authority to coordinate the collection and reporting of required data through EMIS. 2. Implement new features associated with updated versions of EMIS software. 3. Ensure that user’s workstation environment is appropriately configured for software usage (i.e. minimum browser requirements, operating systems, technical specs, etc.). 4. Where applicable, ensure that appropriate licenses are issued and maintained for all users. 5. Ensure that appropriate authorizations are in place for access to software. 6. Suggest enhancement requests for EMIS to ACCESS, which would then be shared with the Ohio Department of Education. 7. Participate in opportunities (e.g., surveys, demonstrations, user group meetings) facilitated by ACCESS to evaluate software functionality and explore new or innovative usage of EMIS. 8. Work with ACCESS to follow procedures for successful EMIS reporting.

Software Management. Remotely install up to one network-wide software upgrade annually to which the End User is entitled under application CPE maintenance agreements or which is provided by the CPE manufacturer to correct defects.

Software Management. Description Unit Price

Software Management. ‌ 3.1 Manage Software Installation‌ • Install and upgrade software to resolve software problems in response to customer requests due to changes to campus standards to meet security requirements. • If FSO IT does not have proof of license or installation media, the customer requesting the installation must provide the media. • Some software requires specialized configuration. FSO IT can configure software if documentation is available. • In accordance with security policy, only software that is being actively updated / patched by the vendor will be installed. Exceptions may be made for university business or business systems that are not compatible with current software versions. 3.2 Software Troubleshooting Support‌ • Provide assistance for software that is not launching or functioning properly. • Problems with some business systems or specialized software may be referred to system specialists. Project Management Services Partnership Agreement By and Between [Department] Business Affairs Financial Services - Administration This Agreement represents a Service Partnership Agreement (“SPA”) between Business Affairs Shared Services (BASS) and [Department] for the provisioning of administrative support to enhance and support departmental activities as outlined below. The elements of the service covered by this agreement include: • Project Management

Software Management. Xxxxx mayprovide the following: i. Configuration of Software manufacturer best practices, setup, and monitoring; ii. Management andmaintenance of application or Software updates; iii. Assist Designated IT Technical Users in modification of standard policy/software setup as requested by the Client from time to time, as documented in a service ticket or work order;

Software Management. Marco mayprovide the following: i. Configuration of Software manufacturer best practices, setup, and monitoring; ii. Management andmaintenance of application or Software updates; iii. Assist Designated IT Technical Users in modification of standard policy/software setup as requested by the Client from time to time, as documented in a service ticket or work order;

Software Management. To ensure Hosted Software are available and up to date, the Service includes: ● Software monitoring, management, and optimization ○ The Software is configured according to the software vendor documentation ○ The deployment is optimized according to the expected load ● Updates and patching ○ The Service includes up to 4 version updates per Hosted Software per year and unlimited critical security related updates when they become available. The Supplier monitors availability of critical security updates from multiple sources and for example may receive information of such updates from the vendors before the vulnerabilities and updates are made publicly available. ○ Version upgrades are applied according to the Supplier release schedule, typically 3-6 months after they have been released. This allows the Supplier to test and verify version upgrade stability before applying it to the Software. The Customer shall be notified of any version upgrades in advance. ○ Critical security patches are applied as soon as they become available, typically within 0-3 business days. The exact timing is determined by the Supplier based on Supplier ability to verify the stability of the patches before applying them and the criticality of the patch in question. When possible, the Customer shall be notified of the patch in advance. ● Backups ○ Full backups are made at least once a month and incremental backups at least daily. All backups are stored for 30 days. Backup transfers and environments are secured with at least as effective security measures as the data in the Service is secured. ○ Recovery of data for Hosted Software is included in the Service when it is necessary to restore the functionality of the Hosted Software after a service disruption. ○ Recovery of data removed by the Customer with normal functionalities of the Service is not part of the included software management and is done at an additional cost. The Supplier may have backup options available for SaaS Software as well. The need for SaaS Software backups shall be agreed separately.

Software Management. Company shall be responsible for providing and managing the Software and providing additional Services as agreed in writing. The parties understand the Software is periodically updated and may be further developed and/or modified.