SOW. NEOED agrees to provide the training, configuration and support services with respect to the PowerEngage Platform, and Customer acknowledges that its cooperation is required for efficient and timely implementation of the PowerEngage Platform, in accordance with the following: NEOED will be used to survey citizens that have interacted with Customer, send messages to citizens or other stakeholders and gather and report on data. Customer will be able to configure the surveys and rules based on data received from the Computer Aided Dispatch System. The results of the surveys will be stored within PowerEngage and available for display in a Feedback Board and within the analytics component called Measure. Other rules and messages can be built to be triggered to send on certain events as driven by the rules engine. The bullet points below outline when NEOED, Customer, or both NEOED and Customer have responsibility with respect to a particular deliverable.
1. NEOED will configure a tenant and telephone number group for the Customer 2. NEOED will schedule a 30-60 minute kickoff call with the Customer to review the objectives, timeline and mutual deliverables ● Configure Customer administrator account - NEOED ● Walk Customer through the survey builder - NEOED ● Walk Customer through the rules builder - NEOED ● Walk Customer through the Feedback Board- NEOED ● Walk Customer through Activity /Survey tools- NEOED ● Walk Customer through the CueHit CAD Data Agent and what is needed for the connection to CAD – NEOED ● Align on customer goals and desired outcomes with the software
3. Customer will gather information needed for Surveys, Rules, Tasks and CAD/RMS Data – Customer
4. NEOED will coordinate a CAD/RMS Connection Technical Call with Customer ● Configure PowerEngage CAD/RMS agent- NEOED and Customer ● Connect to Customer CAD/RMS Data – Customer ● Test data – NEOED and Customer 5. NEOED will train the Customer Administrators on the use of the PowerEngage configuration tools, Measure tools and Activity logs on a 1 hour Platform Administration Call.
SOW. The term “SOW” shall mean a statement of work entered into between BRNI and Neurotrope in connection with this Agreement or the Original Agreement.
SOW. 3.1 Each SoW will be agreed as follows: (a) the Client will provide Bridewell with a request for a SoW, setting out the scope, requirements and specifications of the services which it is requesting from Bridewell, specifying what work is to be done, the dates by which it (or by which each stage of the work) is requested to be started and finished, any Deliverables and/or Client Material and such other information as Bridewell may request in order to allow it to prepare a draft SoW (b) Bridewell will, as soon as reasonably practicable thereafter, send the Client a draft SoW in the form, or substantially in the form, set out in the Schedule and (c) Bridewell and the Client will then discuss and agree the draft SoW and, when it has been agreed, they will both sign a copy of it and it will then be deemed to form a Schedule to this Agreement (and be subject to the provisions of this Agreement).
SOW. Penalties for delay must be applicable only on the currently in progress milestone work; if the Client has made a payment for a milestone the respective milestone and all previous milestones must be marked as completed and should be out of the penalty clause.
SOW. Unless otherwise expressly stated in an SOW and subject to other applicable terms set forth in this PSA, upon any termination or expiration of an SOW:
i. all Professional Services rendered by AppDirect under such SOW shall immediately terminate; and
ii. Company shall pay to AppDirect all outstanding Fees and other amounts incurred in relation to such SOW within thirty (30) days of the expiration or the termination date thereof.
SOW. Upon receipt of a request for Services from the Ordering Party, EirGenix, in conjunction with the Ordering Party, shall draft and execute the applicable SOW including the Specification, which is attached herewith as Appendix A. Each SOW shall refer to this Agreement. Upon execution of a SOW, the purchase and sale of Services by COMPANY and EirGenix, respectively, will be subject to the terms and conditions of this Agreement and such SOW, and each SOW will constitute a part of this Agreement, be incorporated by this reference herein, and the services described therein will be deemed Services hereunder.
SOW. If exceptionally CWT agrees to adopt part or all of a vendor generated terms as part of a SOW, any legal terms such as indemnities, waivers, representations, limitations of liability, etc., shall be excluded from such SOW to the maximum extent permitted by applicable law. Vendor and CWT agree that as these topics are comprehensively addressed by other Agreement modules, representing the entire agreement of the Parties on such matters, any wording on these topics shall not apply even if such SOW is signed.
SOW. Upon termination of a SOW: (i) OT shall cease to perform the affected Services; (ii) OT may immediately invoice and Customer shall immediately pay all Service Fees, Expenses and Applicable Taxes owed under the terminated SOW; and
SOW. 2.2.1 Supplier shall not perform Services unless and until the performance of such Services has been authorized through a SOW. Each SOW shall be deemed to incorporate all of the terms and conditions set forth in this Agreement; however, in the case of conflict between the terms of a SOW and this Agreement, the terms of the SOW shall control, but only for the duration of and only with respect to the Services performed under that particular SOW.
2.2.2 Each SOW shall contain, at a minimum, the following information:
a. The term of the SOW b. A description of the Services
