Warranty Claim Process. During the Warranty Period (and at no other time), Warrantee may make a claim (“Claim”) under this Warranty if it believes a Product it purchased is a Defective Product by contacting Ideal Power directly at xxxxxxx@xxxxxxxxxx.xxx or (000) 000-0000 and providing the following information: • Product model number and serial number; • Description of the Product failure; • Proof of purchase; and • Current location of the Product. Upon receipt and acceptance by Ideal Power of a Claim, Ideal Power will elect, at its sole option, to inspect, repair and/or replace, as applicable, the Product(s) relating to such Claim at (i) Ideal Power’s facilities or another service location of Ideal Power’s choosing or (ii) such Product’s then current location (“Field Service”, and collectively, “Warranty Services”), and shall notify Warrantee of its election.
Warranty Claim Process a) The Customer will be entitled to make claims for Product Defect or Performance Defect under this Limited Warranty (“Warranty Claims”) only if the Customer has provided documented evidence sufficient to prove that the malfunctioning or non-conformity of Q CELLS Product resulted exclusively from a Product Defect or Performance Defect covered by this Limited Warranty.
b) In case of an alleged Product Defect and/or Performance Defect claim under this Limited Warranty, the Customer shall within five (5) business days submit the followings to Q CELLS: (a) original invoice or receipt of the Product at issue; (b) description about alleged defect; (c) serial number; and (d) installation site and date.
c) The Customer is responsible for shipping Q CELLS Product to Q CELLS for evaluation at the Customer’s expense. Q CELLS shall pay the costs of a technical inspection and, in the event that the Warranty Claims is confirmed by such inspection, transportation. Otherwise, the Customer shall be charged with these costs. The Q CELLS Product sent to Q CELLS for the evaluation shall remain the property of the Customer until any inspection has been completed and Q CELLS provides a replacement, refund, or compensation. Any repaired, replaced or additionally supplied Product will be warranted only for the remainder of the original warranty period applicable to the original Product. To make a Warranty Claims, the Customer must submit the original receipt or invoice, which bears the date of the purchase and of the delivery, the serial numbers of relevant Q CELLS Product and the name of the authorized distributor or seller.
d) Thereafter, Q CELLS will conduct an analysis of the concerned component in question and determine if Customer complied with Q CELLS’s instructions for installation and usage. If Product is determined to be defective or such battery capacity failure is confirmed by Q CELLS, Q CELLS may, in its sole discretion, provide Customer compatible components for the purpose of repair or replace the defective (or deficient) components, or compensate the Customer for such deficiencies in performance. Along with that, the paid service cost also shall be refunded. In the event Q CELLS decides to compensate for the deficiencies, Compensation Scheme under Clause 6 shall be used to determine the compensation rate. In the event the installation date for the Product at issue cannot be determined, the date of manufacture for the product shall be the installation date for the ...
Warranty Claim Process a) The Customer will be entitled to make claims under this Limited Warranty (“Warranty Claims”) only if the Customer has provided documented evidence sufficient to prove that the malfunctioning or non-conformity of Q CELLS Product resulted exclusively from a Product Defect or Performance Defect covered by this Limited Warranty.
b) In case of an alleged defect claim under this Limited Warranty or substantial reduction in Product performance below guaranteed capacity specified in the Performance Warranty (under Clause 4), Customer shall within five (5) business days submit the followings to Q CELLS: (a) description about alleged defect; (b) serial number; and (c) installation site and date.
c) The Customer is responsible for shipping Q CELLS Product to Q CELLS for evaluation at the Customer’s expense. Q CELLS shall pay the costs of a technical inspection and, in the event that the Warranty Claims is confirmed by such inspection, transportation. Otherwise, the Customer shall be charged with these costs. To make a Warranty Claims, the Customer must submit the original receipt or invoice, which bears the date of the purchase and of the delivery, the serial numbers of relevant Q CELLS Product and the name of the authorized distributor or seller.
Warranty Claim Process. In the event the Panels fail to comply with these Limited Warranties during the Warranty Period, Owner shall: (1) provide Xxxxx written notice within thirty (30) days after it first discovery of the non-compliance; and (2) afford Xxxxx an opportunity to inspect the Panels (in place as originally installed) prior to modifying or altering the Panels in any manner.
Warranty Claim Process. Milgard shall have no obligation under this Warranty without prior notice as provided herein. Submit claims to: xxx.xxxxxxx.xxx/xxxx/xxxxxxx-xxxxxxx or 1-800-MILGARD (0-000-000-0000). Owner must submit a Claim during the coverage period and within 30 days of discovering the perceived Nonconformity. Notice must include contact information, order number, and description of the issue. Photographs are required unless unobtainable. Xxxxxxx shall investigate and respond in a timely manner per the terms of this Warranty, including inspecting the Product at its option. Owner must provide reasonable access to the interior and exterior of the Product at his/her own expense, including removal of window décor and security alarms, moving furniture, and providing any scaffolding or lift equipment necessary to reach Product not accessible with a 15’ extension ladder. Where safe and practical access is not available, Milgard shall be required to provide only the Parts, and not labor. Parts may not be an aesthetic match to the original. Milgard reserves the right to discontinue or modify its products. When that occurs, Milgard shall substitute parts or product of equal value or quality. If unable to provide a replacement Product and repair is not commercially practicable or cannot be timely made, Milgard may elect to refund the purchase price of the affected Product in full satisfaction of its obligations.
Warranty Claim Process. To make a warranty claim, please follow these steps:
a) Contact our support team at xxxxxxx@xxxxxxxxxxx.xxx within the Warranty Period or within one (1) year from the date of installation if claiming under the installation warranty. Provide proof of purchase or installation, along with a detailed description of the defect or issue.
b) Our team will guide you through the claim process and may request additional information or documentation, such as photographs, to assess the claim.
c) A member of our team may need to come to inspect the damage before a claim is approved. If this is deemed necessary, Grid will make all efforts to inspect the product in a timely manner.
d) If the claim is approved, we will, at our discretion, either repair or replace the defective product. The decision will be based on the specific circumstances of the claim and the availability of the product.
Warranty Claim Process. In the event of a fault, an End-User should contact the Installer from whom the Battery system was purchased to arrange preliminary troubleshooting and contact Sungrow if necessary. If the product is suspected to be faulty, Sungrow will ask to submit a warranty claim with reasons. The End-User or the Installer should lodge a warranty claim (Claimant) via an Online Warranty Claim (xxx.xxxxxxxxxxxx.xxx.xx) with the supporting documents and contact details set out below: • Battery Log Data including running information, error history and event record if the Battery does not connect to Sungrow iSolarCloud portal; • all of the information requested in the Warranty Claim Form accompanying these Terms; • a copy of the invoice, receipt, commissioning report or any other document which provides proof of purchase of the Battery, as applicable or the date of installation of the relevant Battery; and • details of how we should contact you. Xxxxxxx reserves the right to reject the Warranty claim: • if the Claimant do not comply with the above-mentioned requirements; • if the Battery is replaced without the prior consent from Sungrow; and • if Xxxxxxx is not satisfied that the defect was caused by defective workmanship or materials. Xxxxxxx will seek reimbursement of all costs it incurs from the Claimant where the Battery is found to be free from defects in workmanship or materials or when it has been determined that the Limited Warranty does not apply.
Warranty Claim Process. DURING THE PERIOD ENDING 1 YEAR AFTER THE DATE OF DELIVERY OF THE PRODUCTS, BUYER MAY MAKE A CLAIM FOR BREACH OF THE PRODUCT WARRANTY BY PROMPTLY (BUT IN ANY EVENT, WITHIN 10 DAYS OF DISCOVERING A DEFECT OR NONCONFORMACE) NOTIFYING DEEPWAVE OF SUCH CLAIM AND PROVIDING (A) IDENTIFICATION OF THE PRODUCTS, (B) A COPY OF THE INVOICE FOR THE PRODUCTS, AND (C) A DETAILED DESCRIPTION OF WHY THE PRODUCTS ARE DEFECTIVE OR NON-CONFORMING. UPON RECEIPT OF A WARRANTY NOTICE, BUYER SHALL ALLOW DEEPWAVE TO INSPECT THE PRODUCTS AND ANY DAMAGED EQUIPMENT TO DETERMINE, IN ITS SOLE DISCRETION, WHETHER A WARRANTY CLAIM EXISTS AND BUYER’S REMEDY. TO THE EXTENT DEEPWAVE DETERMINES THAT THE BUYER IS ENTITLED TO A REMEDY UNDER THE PRODUCT WARRANTY, THEN DEEPWAVE SHALL, AT ITS OPTION, EITHER (i) USE COMMERCIALLY REASONABLE EFFORTS TO PROMPTLY REPAIR OR REPLACE SUCH PRODUCTS OR (ii) REFUND OF THE PURCHASE PRICE OF SUCH PRODUCTS.
Warranty Claim Process. To file a Warranty Claim, you must contact the Company-
Warranty Claim Process. To claim entitlement to a remedy pursuant to the 30 Day Money Back Guarantee and the foregoing limited warranties, Customer must complete the following process:
(i) Contact Redtail at 0-000-000-0000 or xxxxx@xxxxxxxxxxxxxxxx.xxx, or use the online chat feature in the support area of xxx.xxxxxxxxxxxxxxxxx.xxx.
(i) Provide a Redtail representative with Customer’s International Mobile Equipment Identity (“IMEI”) number for warranty coverage verification.
(ii) Upon verification, Redtail will provide a Return Materials Authorization (“RMA”) number.
(iv) When returning the VAM Product, include the VAM Product itself, proof of purchase and the RMA number, and send the materials to: Redtail Telematics Corporation 0000 Xxx Xxxx Xxxxxx, X000 Xxx Xxxxx, XX 00000 Attn: RMA Department
(v) Redtail will test the VAM Product to determine whether a manufacturer defect exists and repair or replace the VAM Product (or a provide refund if Customer has chosen this option under the 30 Day Money Back Guarantee) within 30 days if the Redtail technical service team finds the VMA Product to be defective. If the Redtail technical service team determines that the VAM Product is not defective, Customer will be responsible for shipping costs.
