Severity 3 Errors definition

Severity 3 Errors. A Severity Three Production Error means there (i) are errors in fully operational production systems, (ii) is a need to clarify procedures or information in documentation, or (iii) is a request for a product enhancement. A Severity Three Development Error means (iv) there are errors in system development that may impact performance deliverables, (v) a need to clarify procedures or information in documentation, or (vi) a request for product enhancement. [LICENSOR] may include an Update in the next Maintenance Release.
Sample 1
Severity 3 Errors. A Severity Three Error means there (i) are minor errors in fully-operational production systems, or (ii) there are errors in system development that may impact performance deliverables. Upon receiving a report of a Level 3 Severity Error, Terracotta will: (1) respond to Customer’s request within 24 hours; and (2) make commercially-reasonable efforts to include a patch or fix for the Error in Terracotta’s next Upgrade; and (3) provide ongoing communication on the status of an Update.
Sample 1
Severity 3 Errors. A Severity Three Error means there (i) are errors in fully operational production systems,
Sample 1

Examples of Severity 3 Errors in a sentence

  • Customers who have purchased a Mail & Deploy SaaS Offering receive Support Services for Support Case Error determination, verification and resolution (or instruction as to work- around, as applicable) twenty-four (24) hours a day, seven (7) days a week, 365 days a year for Severity 1 Errors and during Mail & Deploy ’s Standard Business Hours for Severity 2 and Severity 3 Errors.


More Definitions of Severity 3 Errors

Severity 3 Errors. A Severity Three Error means there (i) are errors in fully operational production systems, (ii) is a need to clarify procedures or information in Documentation, or (iii) is a request for a product enhancement. PICS may include an Update in the next Maintenance Release.
Sample 1
Severity 3 Errors. A Severity Three Error means there (i) are errors in fully operational production systems, (ii) is a need to clarify procedures or information in Documentation, or (iii) is a request for a product enhancement. PICS may include an Update in the next Maintenance Release. Maintenance Releases. During the Quote Term, PICS shall make Maintenance Releases available to Customer if, and when PICS makes any such Maintenance Releases generally available to its customers. If a question arises as to whether a product offering is an Upgrade or a new product or feature, PICS’ opinion will prevail, provided that PICS treats the product offering as a new product or feature for its end user customers generally. Conditions for Providing Support. PICS’ obligation to provide Support is conditioned upon the following: (a) Customer makes reasonable efforts to correct the Error after consulting with PICS; (b) Customer provides PICS with sufficient information and resources to correct the Error; and (c) Customer procures, installs and maintains all equipment, telephone lines, communication interfaces and other hardware necessary to access the Subscription Services. Support Process: PICS will provide Support during the Quote Term 24x7, 365 days a year through the PICS software support help desk. Exclusions from PICS’ Support Services. PICS is not obligated to provide Support in the following situations: (a) the Software has been changed, modified or damaged (except if under the direct supervision of PICS); (b) the Error is caused by Customer’s negligence, hardware malfunction or other causes beyond the reasonable control of PICS; (c) the Error is caused by third party software not licensed through PICS; or (d) Customer has not paid the Subscription Services fees when due. Further, PICS shall not be obligated to provide Maintenance Releases or Support for any third party products that are, or may be integrated into the Software. EXHIBIT B SERVICE LEVEL COMMITMENTS Unless as otherwise defined below, all capitalized terms shall have the meaning set forth in the Agreement.
Sample 1
Severity 3 Errors. Definition: A minor problem that does not have major effect on business operations or a major problem for which a Gen acceptable Workaround exists. Response Commitment: A Support engineer will respond to a Gen call within two (2) business days of a problem report. Provider will promptly assign Provider Support engineers to investigate the problem report. Provider shall initiate work to provide Gen with a workaround or fix. If a workaround or fix is not available, Provider may include a fix for the error in a future Releases. 4.
Sample 1
Severity 3 Errors means (i) there is a need to clarify procedures or information in documentation or (ii) there is a request for a product enhancement. DNN may include an Update in the next Maintenance Release.
Sample 1

Related to Severity 3 Errors

  • Severity 1 means the unavailability of multiple service resources and redundant capability is not available or has been exhausted.

  • Severity 2 means the unavailability of an individual resource and redundant capability is not available or exhausted.

  • Severity Level means the actual impact of a Defect on a user’s operational environment as further described in the table below.

  • Latency means the additional time, beyond that of the basic perceivable response time of the aircraft due to the response time of the FSTD.

  • Workaround means a change in the procedures followed or data supplied by Customer to avoid an Error without substantially impairing Customer’s use of the Software.

  • Bug means a repeatable phenomenon of unintended events or actions during the running of a Software Device under normal conditions that results in:

  • Degradation means a decrease in the useful life of the right-of-way caused by excavation in or disturbance of the right-of-way, resulting in the need to reconstruct such right-of-way earlier than would be required if the excavation or disturbance did not occur.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Outage means the state of a component when it is not available to perform its intended function due to some event directly associated with that component. An outage may or may not cause an interruption of service to customers, depending on system configuration.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Security Vulnerability means a flaw or weakness in system security procedures, design, implementation, or internal controls that could be exercised (accidentally triggered or intentionally exploited) and result in a security breach such that data is compromised, manipulated or stolen or the system damaged.

  • Problem means an unknown cause of one or more Incidents.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Critical Path means those Trade Contractor Work activities identified on the Construction Schedule which, if delayed, will cause a corresponding Delay in the Substantial Completion Date.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Encounter means a record of a medically-related service rendered by an AHCCCS-registered provider to a member enrolled with a contractor on the date of service.

  • Root Cause Analysis Report means a report addressing a problem or non-conformance, in order to get to the ‘root cause’ of the problem, which thereby assists in correcting or eliminating the cause, and prevent the problem from recurring.