Unexcused Downtime means the total number of minutes any referenced system, component or service is not Available for Use during a calendar month, excluding Excused Downtime.
Unexcused Downtime unless otherwise defined herein, means the total number of minutes any Servicer System component or any Service is not Available for Use during a Billing Period, excluding Excused Downtime.
Unexcused Downtime means any minutes the Service is not available for reasons other than Excused Downtime. “SLA Credit,” means the percentage of the Monthly Recurring Service Fees actually paid to Ascentis during the Applicable Monthly Period for the Service that was unavailable during the Applicable Monthly Period which Ascentis credits Client, in accordance with the terms of this SLA. The amount of the SLA Credit shall be calculated as: Availability of the Service SLA Credit ≥ 97.0% and < 99.5% 5% ≥ 95% and < 97.0% 10% < 95.0% 15% Service Availability & SLA Credits Ascentis will use commercially reasonable efforts to ensure that the material features and functions of each Service meet or exceed a Monthly Uptime Percentage of 99.5% for each Applicable Monthly Period (“Uptime Commitment”). If Client believes that Ascentis has failed to meet or exceed the Uptime Commitment, Client may be eligible to receive SLA Credits. To be eligible to receive SLA Credits, Client must submit a claim to Client support at Ascentis, which includes all information reasonably requested by Ascentis to validate the claim, including, but not limited to: (1) information regarding the time and duration that the downtime occurred; (2) the number and location(s) of affected users (if applicable); and (3) descriptions of Client’s attempts to resolve the downtime at the time of occurrence. Ascentis must receive the claim within thirty (30) days of the Applicable Monthly Period. Ascentis will evaluate all reasonably available information and make a good faith determination whether a SLA credit is owed. If Ascentis determines that a SLA credit is owed, Ascentis will apply to credit to your next invoice. Unless as otherwise noted in the Client’s Agreement, Order Form, or Statement of Work, Client will only be eligible for one SLA Credit per Service for an Applicable Monthly Period. SLA Credits are Client’s sole and exclusive remedy for any failure by Ascentis to satisfy the Uptime Commitment. Ascentis will use commercially reasonable efforts to provide Client at least forty-eight hours’ notice prior to Scheduled Maintenance.
Examples of Unexcused Downtime in a sentence
For DXC Managed Servers and DXC Managed Server Clusters, Unexcused Downtime is measured from the time the outage is detected by DXC, until DXC determines that the outage is Resolved.
If SingleStore fails to meet the Target Uptime in a given month due to Unexcused Downtime, and if Customer meets its obligations below, Customer will be eligible to receive a Service Credit as follows.
More Definitions of Unexcused Downtime
Unexcused Downtime means the total number of minutes any referenced system, component or service is not available for Use during a calendar month, excluding Excused Downtime. *Confidential Treatment Requested. ny-1187881 SCHEDULE 3.1 CARDHOLDER FEES AS OF EFFECTIVE DATE Walmart MoneyCard Basic Card Fee Information for Cards Purchased in-Store: Purchase FeeLoad a minimum of $20 at any register $1.88 Monthly Service FeeFirst fee deducted 10 days after card setup or 90 days after purchase if you do not set up. $3.00 Reload using direct deposit of payroll or government benefits. No Fee Reload using Walmart Check CashingStandard Walmart Check Cashing fees and limits apply. Not available in all states or stores. No Reload Fee Rapid Reload® at participating Walmart Stores $3.00 Reload with cash on the Green Dot Network Up to $4.95 Cash withdrawal or balance inquiry at over 24,000 MoneyPass® ATMs No Fee Cash withdrawal at non-MoneyPass® ATMs or tellersATM owner may also charge a fee. $2.00 Cash back with purchase where available No Fee Balance inquiry at non-MoneyPass® ATMsATM owner may also charge a fee. $1.00 Replacement card if lost, stolen, or damaged $3.00 Foreign merchant surcharge added to transaction amount 2% Optional services may also be offered for a fee Walmart MoneyCard Basic Card Fee Information for Cards Purchased on Cardholder Website: Fee Information Purchase FeeDoes not include first card load -- see below for reload fees. $0.00 Monthly Service Fee*See footnote below for timing of this fee. $3.00 Reload using direct deposit of payroll or government benefits. No Fee Reload using Walmart Check CashingStandard Walmart Check Cashing fees and limits apply. Not available in all states or stores. No Reload Fee Rapid Reload® at participating Walmart Stores $3.00 Reload with cash on the Green Dot Network Up to $4.95 Cash withdrawal or balance inquiry at over 24,000 MoneyPass® ATMs No Fee Cash withdrawal at non-MoneyPass® ATMs or tellersATM owner may also charge a fee. $2.00 Cash back with purchase where available No Fee Balance inquiry at non-MoneyPass® ATMsATM owner may also charge a fee. $1.00 Replacement card if lost, stolen, or damaged $3.00 Foreign merchant surcharge added to transaction amount 2% Optional services may also be offered for a fee
Unexcused Downtime means the total number of minutes any referenced system, component or service is not available for Use during a calendar month, excluding Excused Downtime.
Unexcused Downtime means time during the Scheduled Uptime for a Measurement Window that is not Excused Downtime and during which a particular Service for which IBM is responsible as part of the Services is not Available for Use by MSDW or a particular MSDW Business Unit, as applicable, due to an action, omission or resource for which IBM is responsible under the Agreement. Notwithstanding the foregoing, Outages less than ten (10) minutes in duration for which causation is not determined (i) will be deemed Unexcused Downtime with respect to CICS, DB2 or TCAM, or any other systems agreed upon by the Parties, and (ii) will be deemed Excused Downtime with respect to AIS, the Sequent system, or any other systems agreed upon by the Parties. All other capitalized terms not defined herein shall have the meaning set forth in the Agreement.
Unexcused Downtime is defined as time in which the Service is materially inoperative and unavailable for five (5) or more consecutive minutes, and does not include Excused Downtime (as defined herein) or time attributable to: (i) Client’s environment, hardware, software, external integrations, network providers, or security settings; (ii) third-party applications, software, hardware or other components; or (iii) force majeure events.
Unexcused Downtime means any minutes the Service is not Available for reasons other than ExcusedDowntime.
Unexcused Downtime means Downtime that is not due to Excused Downtime.
Unexcused Downtime means any Downtime that is not Excused Downtime.