ACCIDENTS OR BREAKDOWNS. 11.1 Explore WA offroad Camper Hire provides no breakdown cover. We recommend RACWA & NRMA in the event of a breakdown situation for towing services. We will assist you when you alert us of a problem.
11.2 If you are hired through the Camplify Platform, hire provides all Equipment Rental with breakdown cover via the NRMA.
11.3 If the Explore WA Offroad Camper Hire Equipment breaks down because of a Mechanical Breakdown You must contact Explore WA offroad Camper Hire on 0406108480 or by sending an email to Explore WA offroad Camper Hire xxxxx@xxxxxxx-xx.xxx. Hires through Camplify come with nation wide roadside assistance through the NRMA. The NRMA can assist with: tyre changing; lost keys; basic problems, or keys locked in the Camplify Equipment, however please note that extra charges will apply if any of these services are provided at your request above any inclusions in your hire. RAC WA also offer similar services.
11.4 We will provide all practical assistance including making available a replacement Equipment subject to it’s availability.
11.5 If the NRMA need to be engaged to retrieve the Owners Equipment the following is the maximum that Camplify will cover if hires of Explore WA Offroad Camper Hire Equipment has been hired using the platform. All additional costs will be at the Owner cost where the Owners Equipment is at fault, or the Hirer where the Hirer has caused the incident;
(a) up to 50km towing in metro and country areas,
(b) 100km in remote areas,
(c) or up to $3000 in towing cover in a major breakdown.
11.6 If You or an Authorised Driver has an Accident or if the Explore WA offroad Camper Hire Equipment is stolen You must report the Accident or theft to the Equipment owner within 12 hours of it occurring and fully complete an Accident/Theft report form ( Provided on request ) . If the Explore WA offroad Camper Hire Equipment is stolen or if You or an Authorised Driver has an Accident where: any person is injured; the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or the other party appears to be under the influence of drugs or alcohol, You or the Authorised Driver must also report the theft or Accident to the Police. If You or an Authorised Driver have an Accident You and the Authorised Driver must: exchange names and addresses with the other driver; obtain the names and addresses of all witnesses; not make any admission of fault or promised to pay the other party’s claim or relea...
ACCIDENTS OR BREAKDOWNS. 9.1 We will provide You with a Vehicle that is of acceptable quality and in good working but breakdowns do occur. You must notify Us as soon as practical of any accidents or damages to the vehicles. Twenty four hour roadside assistance is provided and if You require assistance You must contact Us on
9.2 We are not responsible for:
(a) Damage as a result of use of the incorrect fuel type;
(b) a flat battery because the lights or accessories have been left on;
(c) tyre changing, tyre replacement, punchers, blowouts or associated damage from blowouts;
(d) brake pad wear, bearing collapse, clutch burnout or any other rotating part failure;
(e) lost keys or remote control device; or
(f) keys or remote control device locked in the Vehicle, and extra charges will apply if any of these services are provided at Your request.
9.3 If You or an Authorised Driver has an Accident or if the Vehicle is stolen You must report the Accident or theft to Us within 24 hours of it occurring and fully complete an Accident/Theft report form.
9.4 If the Vehicle is stolen or if You or an Authorised Driver of the Vehicle has an Accident where:
(a) any person is injured;
(b) the other party has failed to stop or leaves the scene of the Accident without exchanging names and addresses; or
(c) the other party appears to be under the influence of drugs or alcohol, You or the Authorised Driver must also report the theft or Accident to the Police.
9.5 If You or an Authorised Driver has an Accident You and the Authorised Driver must:
(a) exchange names and addresses and telephone numbers with the other driver;
(b) take the registration numbers of all vehicles involved;
(c) take as many photos as is reasonable showing:
(i) the position of the Vehicles before they are moved for towing or salvage;
(ii) the Damage to the Vehicle;
(iii) the damage to any third party vehicle or property; and
(iv) the general area where the Accident occurred, including any road or traffic signs;
(d) obtain the names, addresses and phone numbers of all witnesses;
(e) not make any admission of fault or promised to pay the other party's claim or release the other party from any liability;
(f) forward all third party correspondence or court documents to Us within 7 days of receipt; and
(g) co-operate with Us in the prosecution of any legal proceedings that We may institute or defence of any legal proceedings which may be instituted against You or Us as a result of an Accident, including attending Our lawyer's office or...
ACCIDENTS OR BREAKDOWNS a. We will provide You with a Vehicle that is of acceptable quality and in good working order taking into account the age of the Vehicle.
b. Twenty four hour roadside assistance is provided free of charge and in the event You require assistance You must contact Our roadside assistance provider RAC on 13 11 11 to arrange that assistance. They will supply all practical assistance as soon as practicable.
c. In case of a breakdown or mechanical issue and the vehicle or trailer needs to go to the mechanic overnight the following compensation will be provided:
Option 1: Compensation and Resumption of trip
i. We will pay for up to 3 nights' accommodation in a caravan park or hostel, at a value of up to $250 per night, for up to 3 nights, for the group;
ii. We will organise a taxi/s to the mechanic and/or accommodation;
iii. We will supply a temporary vehicle rental for up to 3 days, to be returned to the same location; and
iv. You will be additionally reimbursed for $26.00 per person for each night You are not able to use the Vehicle or trailer.
Option 2: Cancellation of the remaining days of trip.
i. We will organise transport to the nearest city; and
ii. We will refund you for the remaining rental days and inclusions not yet used, but not for the days and fuel already used.
d. We are not responsible for:
i. Damage as a result of use of the incorrect fuel type;
ii. a flat battery because the lights or entertainment systems have been left on; iii. tyre changing;
ACCIDENTS OR BREAKDOWNS. 30.1 Trailer2You will provide the Hirer with a Trailer that is of acceptable quality and in good working condition taking into account the age of the Trailer but does not warrant that breakdowns will not occur. If the trailer breaks down during the Hire Period the Hirer must contact Trailer2You to arrange assistance. Trailer2You will recover and repair the Trailer as soon as possible but if it cannot be repaired Trailer2You will use its best endeavours to provide a replacement Trailer when one is available. If the cause of the breakdown is attributable to the actions of the Hirer or conduct or preventative actions the Hirer failed to take, the Hirer is liable for all damage to the trailer and any costs incurred to recover the Trailer.
30.2 Subject to the Australian Consumer Law, Trailer2You is not responsible for:
(a) loss of enjoyment; or
(b) consequential or economic loss.
30.3 Trailer2You is also not responsible for tyre changing.
ACCIDENTS OR BREAKDOWNS. 11.1 We will provide You with a Vehicle that is of acceptable quality and in good working condition taking into account the age of the Vehicle but breakdowns do occur. Twenty-four-hour roadside assistance is provided free of charge for breakdowns (but not for Accidents) and if the Vehicle breaks down during the Rental Period You must contact Us on (00) 0000 0000 to arrange assistance. We will recover and repair the Vehicle as soon as possible but ifit cannot be repaired, we will use Our best endeavours to provide a replacement Vehicle where one is available.
11.2 We are also not responsible for:
(a) a flat battery because the lights or entertainment system have been left on;
(b) tyre changing;
(c) lost keys or remote-control device; or
(d) keys or remote-control device locked in the Vehicle. Extra charges will apply if any of these services are provided at Your request and You are responsible for andmust pay for any Damage caused.
11.3 Subject to the Australian Consumer Law, we are not responsible for:
(a) flights You have missed;
(b) holiday plans that are disrupted;
(c) loss or inconvenience caused by natural disasters such as floods, cyclones, hailstorms, earthquakes,bushfires, or pandemics;
(d) loss of enjoyment; or
(e) consequential or economic loss.
ACCIDENTS OR BREAKDOWNS. 10.1 We will provide You with a Vehicle of acceptable quality.
10.2 Twenty four hour roadside assistance is provided free of charge for inherent mechanical faults, but fees and charges apply for all other faults or driver induced errors. If the Vehicle breaks down during the Rental Period We will recover and repair the Vehicle as soon as possible. If the Vehicle cannot be repaired We will use Our best endeavor’s to provide a replacement Vehicle where one is available.
10.3 We reserve the right not to replace the Vehicle it it is involved in a major Accident or there has been major Damage or You have commited a Serious Breach of the Rental Contract.
10.4 Subject to the Australian Consumer Law, We are not responsible for:
ACCIDENTS OR BREAKDOWNS a. We will provide You with a Vehicle that is of acceptable quality and in good working order taking into account the age of the Vehicle.
b. Twenty four hour roadside assistance is provided free of charge and in the event You require assistance You must contact Our roadside assistance provider RAC on 13 11 11 to arrange that assistance. They will supply all practical assistance as soon as practicable.
c. Please refer to the Accident and Breakdown Policy which lists the options available if there is a breakdown or mechanical issue or an Accident and the Vehicle or trailer require overnight rectification or repair.
d. We are not responsible for:
i. damage as a result of use of the incorrect fuel type;
ii. a flat battery because the lights or entertainment systems have been left on; iii. tyre changing;
ACCIDENTS OR BREAKDOWNS. 15.1 Twenty four hour roadside assistance is provided free of charge for breakdowns (but not for Accidents) and You must contact the service provider, 365 Assistance Pty Ltd, on 1300 302 500 to arrange that assistance. Provided there has not been a Major Breach Our roadside assistance provider will supply all practical assistance as soon as practicable.
15.2 We are also not responsible for and there is no roadside assistance for:
(a) damage as a result of use of the incorrect fuel type;
(b) a flat battery because the lights, accessories or entertainment system have been left on without the engine running;
(c) a flat battery where the Vehicle has not been used for more than 3 consecutive days;
(d) tyre changing or replacement as a result of a puncture or damage to the wheel;
(e) lost keys or remote control device; or
(f) keys or remote control device locked in the Vehicle.
15.3 If the Vehicle needs to be towed to another location for repair or work on the Vehicle, We reserve the right to have the Vehicle towed to Our facility in Xxxxx where the distance is not greater than 50 kilometres. Where the towing distance exceeds 50 kilometres, the Vehicle will be towed to the nearest practicable preferred partner of 365 Assistance Pty Ltd.
15.4 You will be responsible for any charges incurred for roadside assistance. You must submit a request for reimbursement for any roadside assistance costs incurred by providing a valid receipt to Us in writing, where the costs are not attributable to clause 15.
