Customer Order Management Sample Clauses

Customer Order Management. 1.1 The profile of the Client’s business forecast is listed as Schedule 5. 1.2 Movianto will provide a multilingual call center and customer service department for order taking, processing and customer interaction in Languages English, German, Dutch and French. Working hours will be from 08:00 – 17:00 CET. 1.3 Movianto will accept the Client or Customer’s orders placed by letter, facsimile, or electronic data interchange but not normally by telephone without written confirmation. These orders may be placed directly by the Client’s Customers. 1.4 Movianto shall, on behalf of the Client, manage the sale of Products to the Customer on the Client’s Terms and Conditions of Sale set out in Schedule 6. 1.5 Movianto shall undertake the checks to ensure that the Customers placing the orders are authorised by Client to receive the Products requested, to support the Client in accordance with the Technical Agreement, for Regulatory purposes. The Client will provide and maintain an up to date list of its Customers so authorised. The Client will reimburse Movianto for any documented and reasonable costs and expenses arising from orders despatched to Customers who are listed on the Client’s authorised list and yet not authorised to receive. 1.6 Any approaches from potential Customers shall be documented by Movianto and this documentation shall be promptly submitted to the Client for approval. Once approved the Client shall promptly update the list of its authorised Customers to include the new Customer and send the updated list to Movianto. 1.7 The Client may, by written notice to Movianto, limit the total value of Products to be supplied to any Customer in either any calendar month or in any one order. Movianto shall comply with such Client limits from the date one week after receipt of the written notice]. 1.8 Movianto will transfer the authorised orders to the Premises, pick and pack them and arrange delivery. 1.9 All products delivered by Movianto and reported by a Customer as defective in accordance with the CUSTOMER TERMS AND CONDITIONS OF SALE -Schedule 6 will be collected and returned back to the Premises for quarantine and inspection or processed in accordance with the Client’s instructions and agreed procedure(s). The returned products will be documented by Movianto to evidence whence they came pending inspection by the Client. 1.10 Movianto will price orders in accordance with the Client’s price and discount schedule and invoice in the name of Client, acting a...
Sample 1
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Customer Order Management. Order management: order management, order processing progress management, order statistics, payment management, generation of reports of various types. Control the whole transaction through background program, and form records & reports. Latest order information management, to view customer orders; Order processing, to manage orders placed by customers effectively; Order tracking and allocation means that the administrator allocates customer orders to business personnel; Order statistical report means categorized summary of all effective orders Main modules: · Order placement · Order query module It allows order query by product, date, quantity, amount or processing status, and query interfaces include customer interface and administrator interface. · Order management module The administrator may conduct real-time order processing in the background, e.g., whether contact is made, whether the goods are shipped, whether the customer has taken delivery of the goods or made payment, and can mount the function of online payment. · Order giveaway management The Online Shopping Mall may carry out the promotion of giveaways, so the project involves order giveaway management. Foreground presentation: When the customer makes a purchase at the foreground of website, if there are giveaways available for the goods in purchase order, or the order meets the conditions for “giveaways for purchase order valued at or above a certain amount”, the page will jump direct to gift zone, and remind the customer to select the giveaways. Background operation: When the order is presented at background, the giveaways may contain several different types of goods, but the prices of giveaways shall be set prices. The following points are worth noting: If there are giveaways available for the goods in purchase order and the administrator modifies the quantity of certain goods or deletes the goods, thus rendering it impossible to meet giveaway conditions, the system shall automatically xxxx the giveaways as “cancelled” or simply delete such giveaways. In modifying the orders, the administrator shall give an express instruction and confirm the modification or deletion operation, and deleted or cancelled giveaways are unrecoverable. If there are no giveaways available for the goods in a purchase order and the background administrator modifies the quantity of certain commodity to comply with the conditions for associated giveaways, the system will not offer any processing operation related to...
Sample 1

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