Customer Service and Client Satisfaction. 1. Satisfaction surveys shall be made available to all individuals and employers by providing a paper or electronic survey via a format provided by the Orange County Community Investment Division Director of Workforce Development. The Orange County Community Investment Division Director of Workforce Development will review and evaluate the data collected and make the results available to the Subrecipient.
2. Subrecipient shall communicate to their staff that meeting client satisfaction and expectations is a primary goal, therefore, all workforce development activities must be client centered. Subrecipient shall also communicate to their staff that the County of Orange will be conducting surveys with clients and One-Stop system partners on the performance of workforce services offered. The Orange County will review and evaluate the data collected. The Subrecipient shall be responsible for the
3. Subrecipient shall be proactive in requiring staff to adopt customer focused principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. Subrecipient shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. Subrecipient must also respond to and correct the County of Orange concerns regarding under-performing staff within 5 days.
4. Subrecipient shall be proactive in maintaining a customer centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. Subrecipient shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs.
5. Subrecipient shall work with the One-Stop center mandatory / non-mandatory partner(s) staff to ensure that client specific services are provided. Subrecipient shall ensure participants are co-enrolled into One-Stop center mandatory / non-mandatory partner(s) programs when doing so will benefit participant outcomes. Subrecipient shall meet with the One-Stop center mandatory / non-mandatory partner(s) staff and the One-Stop Center Operator for suggestions on how to improve client services as defined in the MOU.
6. Subrecipie...
Customer Service and Client Satisfaction. Satisfaction surveys shall be made available to customers and employers electronically via a format provided by the County of Orange. The County of Orange will review and evaluate the data collected and make the results available to the SUBRECIPIENT.
1. SUBRECIPIENT shall communicate to their staff and the staff of the co-located partners that meeting client satisfaction and expectations is a primary goal of the County of Orange shall review and evaluate the data collected and shall be responsible for the implementation of corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement.
2. SUBRECIPIENT shall be proactive in requiring staff to adopt client service principles targeted toward achieving high client satisfaction and which meet client expectations in their delivery of services under this Agreement. This may include the provision of professional development, in-service training, role modeling, case studies, and other techniques and strategies applicable to fostering the adoption of a value system, which is based in continuous improvement principles. SUBRECIPIENT shall have established procedures for progressive discipline, including verbal and written warnings leading up to termination. SUBRECIPIENT must also respond to and correct County of Orange concerns regarding under-performing staff within 15 days.
3. SUBRECIPIENT shall be proactive in maintaining a customer/human centered design for the One-Stop Centers, as described in the Local and Regional Plans, taking into consideration, Anaheim and Santa Xxx. SUBRECIPIENT shall incorporate new innovations that are specifically tailored to meet the One-Stop customers’ needs.
4. SUBRECIPIENT shall work with the Employment Development Department (EDD) staff to ensure that client specific services are provided. SUBRECIPIENT shall meet with the EDD staff for suggestions on how to improve client services as defined in the MOU. This may include placing more staff in the Center’s resource room on those days and during those hours when the flow of clients is exceptionally heavy.
5. SUBRECIPIENT shall provide at least one (1) testimonial each month from job seeker clients and/or business clients to the County of Orange. Examples of testimonials may be a client success story or a letter from a client. Testimonials may be released to the public. SUBRECIPIENT shall maintain an appropriate “release” from the client. Monthly testimonials shall be included in the...
Customer Service and Client Satisfaction. 1. SUBRECIPIENT shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCDB Informational Notice 04-OCWDA-22. Surveys shall be available throughout the Center’s resource room and shall also be installed on the computers in each One-Stop Center location.
2. SUBRECIPIENT shall communicate to their staff that meeting participant satisfaction and expectations is a primary goal of the OCDB.
3. SUBRECIPIENT shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Contract. Survey results shall be made available to the OCDB upon request.
4. SUBRECIPIENT agrees to be proactive in requiring staff to adopt customer service principles targeted toward achieving high participant satisfaction and which will meet customer expectations in the delivery of services under this Contract. This may include in-service training, disciplinary actions, role modeling, case studies, and such other techniques and strategies applicable to fostering continuous improvement principles and customer satisfaction.
5. SUBRECIPIENT shall provide at least one (1) testimonial each month from job seeker participants and/or business participants. Examples of testimonials may be a participant success story or a letter from a participant. Monthly testimonials shall be included in the Monthly Report.
Customer Service and Client Satisfaction. 1. SUBRECIPIENT shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCDB Informational Notice 04-OCWDA-22.
2. SUBRECIPIENT shall communicate to their staff that meeting participant satisfaction and expectations is a primary goal of the OCDB.
3. SUBRECIPIENT shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Contract. Survey results shall be made available to the OCDB upon request.
4. SUBRECIPIENT agrees to be proactive in requiring staff to adopt customer service principles targeted toward achieving high participant satisfaction and which will meet customer expectations in the delivery of services under this Contract. This may include in-service training, disciplinary actions, role modeling, case studies, and such other techniques and strategies applicable to fostering continuous improvement principles and customer satisfaction.
5. SUBRECIPIENT shall provide at least one (1) testimonial each month from job seeker participants and/or business participants. Examples of testimonials may be a participant success story or a letter from a participant. Monthly testimonials shall be included in the Monthly Report.
Customer Service and Client Satisfaction. The OCDB will conduct satisfaction surveys periodically throughout the year. The OCDB will review and evaluate the data collected and make the results available to the SUB-RECIPIENT.
Customer Service and Client Satisfaction. CONTRACTOR shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCWIB Informational Notice 04-OCWDA-22. Surveys shall be available throughout the Center’s resource room and shall also be installed on the computers in each One- Stop Center location.
Customer Service and Client Satisfaction. 1. CONTRACTOR shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCWIB Informational Notice 04-OCWDA-22. Surveys shall be available throughout the Center’s resource room and shall also be installed on the computers in each One- Stop Center location.
2. CONTRACTOR shall communicate to their staff and the staff of the co-located partners that meeting customer satisfaction and expectations is a primary goal of the OCWIB.
3. CONTRACTOR shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. Survey results shall be made available to the OCWIB upon request.
4. CONTRACTOR agrees to be proactive in requiring staff to adopt customer service principles targeted toward achieving high customer satisfaction and which will meet customer expectations in the delivery of services under this Agreement. This may include in-service training, disciplinary actions, role modeling, case studies, and such other techniques and strategies applicable to fostering continuous improvement principles and customer satisfaction.
5. CONTRACTOR shall work with the Employment Development Department (EDD) staff to ensure that customer specific services are provided. CONTRACTOR shall meet with the EDD staff for suggestions on how to improve participant services. This may include placing more staff in the Center’s resource room on those days and during those hours when the flow of customers is very heavy.
6. CONTRACTOR shall provide at least one (1) testimonial per center location each month from job seeker customers and/or business customers. Examples of testimonials may be a customer success story or a letter from a customer. Monthly testimonials shall be included in the Monthly Report.
Customer Service and Client Satisfaction. 1. SUBRECIPIENT shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCDB Informational Notice 04-OCWDA-22.
2. SUBRECIPIENT shall communicate to their staff that meeting participant satisfaction and expectations is a primary goal of the OCDB.
3. SUBRECIPIENT shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Contract. Survey results shall be made available to the OCDB upon request.
Customer Service and Client Satisfaction. 1. CONTRACTOR shall take part in the qualitative evaluation of services through the distribution and collection of participant satisfaction surveys as defined in OCWIB Informational Notice 04-OCWDA-22. Surveys shall be available throughout the Center’s resource room and shall also be installed on the computers in each One- Stop Center location.
2. CONTRACTOR shall communicate to their staff that meeting participant satisfaction and expectations is a primary goal of the OCWIB.
3. CONTRACTOR shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. Survey results shall be made available to the OCWIB upon request.
4. CONTRACTOR agrees to be proactive in requiring staff to adopt customer service principles targeted toward achieving high customer satisfaction and which will meet participant expectations in the delivery of services under this Agreement.
5. CONTRACTOR shall provide at least one (1) testimonial per month from job seeker participants and/or business customers. Examples of testimonials may be a success story or a letter from a participant/business customer. CONTRACTOR shall submit testimonials, attached to the monthly program report, to the OCWIB administrative office by the 20th of the month following the month being reported on.
Customer Service and Client Satisfaction. 1. CONTRACTOR shall take part in the qualitative evaluation of services through the distribution and collection of customer satisfaction surveys as defined in OCWIB Informational Notice 04-OCWDA-22. Surveys shall be available throughout the Center‘s resource room and shall also be installed on the computers in each One- Stop Center location.
2. Surveys will be provided to the OCWIB for review and approval no later than 10 business days prior to deployment.
3. CONTRACTOR shall communicate to their staff and the staff of the co-located partners that meeting customer satisfaction and expectations is a primary goal of the OCWIB.
4. CONTRACTOR shall review and evaluate the data collected and shall be responsible for corrective action(s) with respect to survey findings or trends related to the services provided under this Agreement. Survey results shall be made available to the OCWIB upon request.
5. CONTRACTOR agrees to be proactive in requiring staff to adopt customer service principles targeted toward achieving high customer satisfaction and which will meet customer expectations in the delivery of services under this Agreement. This may include in-service training, disciplinary actions, role modeling, case studies, and such other techniques and strategies applicable to fostering continuous improvement principles and customer satisfaction.
6. CONTRACTOR shall work with the Employment Development Department (EDD) staff to ensure that customer specific services are provided. Contractor shall meet with the EDD staff for suggestions on how to improve participant services. This may include placing more staff in the Center‘s resource room on those days and during those hours when the flow of customers is very heavy.
7. CONTRACTOR shall provide a quarterly report summarizing the results of the customer satisfaction surveys to the OCWIB administrative office.
8. CONTRACTOR shall provide at least one (1) testimonial per center location each month from job seeker customers and/or business customers (totaling 5 testimonials per month). Examples of testimonials may be a customer success story or a letter from a customer.
