DISCRIMINATION COMPLAINT INFORMATION Complaints of discrimination may be resolved by the Office of Equal Opportunity and Affirmative Action (EOAA) without using a formal grievance procedure. In the case of employees not located in the Twin Cities area, employees have the right to discuss with or submit a complaint to the local Human Resources Department, the Office of Equal Opportunity, or Grievance Officer. The EOAA Office has the responsibility and authority to assist individuals with complaints of discrimination, including sexual harassment. They will help resolve problems primarily through informal channels or investigation; the help is available to faculty, staff, and students with problems related to employment and education. The EOAA Office reserves the right to change its policies and procedures. The Employer agrees that the complaint procedure for discrimination complaints shall be opened to Union participation at the request of the complaining employee and that EOAA personnel shall inform a complaining employee of this right. The complaint procedure shall include the following: